Alaskans have been choosing Replacement Glass as their glass company since because of our commitment to quality and customer serviceWhen we have a customer that claims, rightly or wrongly, that they did not receive the very best service or product we do everything we can to remedy the situation.We regret that we are unable to assuage this customerMs [redacted] claims that “the doors that were installed were not the doors we purchased”This is simply not possibleThere are only two types of retractable screen doors that Phantom manufactures and that we sell, the Professional and the LegacyThe only difference between the Professional and the Legacy is the Professional has a standard magnet latch and the Legacy is equipped with an upgraded trigger latch and release handleMs [redacted] and Mr***, after trying out both models in our showroom, selected the upgraded Legacy model with the trigger latchOn 6/we installed the very model they requested and paid for, the Legacy, which is the very screen on display in our showroomPhantom DOES NOT manufacture any other retractable door screen other than the Professional and LegacyThe “upgraded door” that they reference is the Legacy, which is the very model in our showroom and the very model we installedIf we had installed the Professional model instead of the Legacy model, which the customer is not claiming, we would be more than happy to refund the $100/per screen difference between the two.Given that we installed the “upgraded” model they selected on the very day the installation was scheduled coupled with the fact that the techs received Ms [redacted] ’s signature on the invoice next to “the work listed has been installed to my entire satisfaction”, we do not feel the customer’s request for a refund is warrantedAgain, we regret that we are unable to fully satisfy this customer
Alaskans have been choosing Replacement Glass as their glass company since because of our commitment to quality and customer serviceWhen we have a customer that claims, rightly or wrongly, that they did not receive the very best service or product we do everything we can to remedy the situation.We regret that we are unable to assuage this customerMs [redacted] claims that “the doors that were installed were not the doors we purchased”This is simply not possibleThere are only two types of retractable screen doors that Phantom manufactures and that we sell, the Professional and the LegacyThe only difference between the Professional and the Legacy is the Professional has a standard magnet latch and the Legacy is equipped with an upgraded trigger latch and release handleMs [redacted] and Mr***, after trying out both models in our showroom, selected the upgraded Legacy model with the trigger latchOn 6/we installed the very model they requested and paid for, the Legacy, which is the very screen on display in our showroomPhantom DOES NOT manufacture any other retractable door screen other than the Professional and LegacyThe “upgraded door” that they reference is the Legacy, which is the very model in our showroom and the very model we installedIf we had installed the Professional model instead of the Legacy model, which the customer is not claiming, we would be more than happy to refund the $100/per screen difference between the two.Given that we installed the “upgraded” model they selected on the very day the installation was scheduled coupled with the fact that the techs received Ms [redacted] ’s signature on the invoice next to “the work listed has been installed to my entire satisfaction”, we do not feel the customer’s request for a refund is warrantedAgain, we regret that we are unable to fully satisfy this customer