I am rejecting this response because: I checked the respond from the companyThey said, that I would have a personal shopper, but never provided one.There were no explanation why my personal pattern were removed from my account either.One more time: for the Internet purchase no color improvement should be a must! Replacements photos even for the same pattern are different shadesIf the customer have never seen the pattern in real life (my case) it's very difficult to decide which one is right one.I did everything possible from my side to avoid mistakes, making a purchase of small items for delivering of which I paid USD $80(!) before placing big orders! Didn't work! As for there payment for return shipment of defective and cracked items - it's a must for any retailer! I didn't pay for the garbage items, I paid for no crack ones and stated it in writing in all my orders!There is no doubt: in my years of experience of on-line shopping this is the worst one! Kindest regards,***
Initial Business Response / [redacted] (1000, 8, 2016/07/07) */ Replacements, Ltdseeks to exceed its buying or selling customers' expectationsProviding the highest level of customer service is core to our missionWe apologize for the difficulties Ms [redacted] experienced with us On June 12, 2016, Ms [redacted] was sent our standard Offer to Purchase after contacting Replacements, Ltdabout her interest in selling certain itemsWhen requesting this Offer to Purchase she indicated that her items were in "excellent" conditionThe Offer to Purchase listed several pieces that Mr [redacted] had expressed interest in selling to us, along with the offer priceMs [redacted] did not indicate her items had any damage, so the prices quoted were for items in mint conditionThe Offer to Purchase sets forth the terms and conditions upon which Replacements, Ltdwould buy these itemsUpon tendering her shipment (referenced below), Ms [redacted] accepted these terms On June 14, 2016, Ms [redacted] was sent another Offer to Purchase after again contacting Replacements, Ltdabout her interest in selling additional itemsAs with the prior Offer to Purchase, that offer contained our standard terms and conditionsAs with the prior offer, Ms [redacted] did not indicate her items had any damage, so the prices quoted were for items in mint conditionUpon tendering her shipment (referenced below), Ms [redacted] , again, accepted our standard terms and conditions On June 16, Replacements, Ltdreceived a shipment from Ms [redacted] containing six cloth placematsUpon inspection by Replacements, Ltdstaff, of the placemats were stainedBecause five of the six placemats were not items with only wear, we were not able to purchase them as such On June 20, we emailed Ms [redacted] the results of our inspectionWe offered to return the items to her, at our expenseShe called us on June 22, and asked that we proceed with the transaction, approving our purchase of one of the placematsOn June 23, we issued payment of $for the single cloth placemat, which was not stainedWe shipped the five placemats that we did not purchase back to Ms [redacted] , at our expense Also on June 20, we received a second shipment from Ms [redacted] Ms [redacted] sent us a Strawberry Shape Jam/Jelly & Lid (JJSTR), a Salt Shaker (SALM3), and a Pepper Mill (PEPM) in [redacted] The Salt Shaker was chipped, but as a courtesy, we paid her $for the item anywayWe also paid her $for the Jam/Jelly and $for the Pepper Mill, for a total of $31.80, more than the $on her Offer to PurchaseThese payments were only made after we first emailed Ms [redacted] , on June 23, 2016, the results of our inspection and she agreed to the sale on June 24, We issued payment on June 27, for this shipment As stated in the Offers to Purchase, which Ms [redacted] agreed to, "ABOUT PIECES IN LESS THAN MINT CONDITION, we pay full price for pieces received in MINT CONDITIONWe may at our discretion and with your permission purchase pieces at less than full price due to imperfections other than breakage, cracks, or chipsPricing is based on our supply and demand on that particular grade of that particular piece at the time of purchase." The Office to Purchase also states that offered "prices are for 'mint' condition pieces (items with no chips, cracks, fading, crazing (cracking of the finish), scratches, stains, or other signs of problematic wear)Price adjustments may be made for any merchandise Replacements, Ltdalone deems to be in less than mint conditionReplacements, Ltdis the sole judge of quality for each item." After that, the Offer to Purchase states that "any merchandise you ship or deliver to us is at your own risk, and there is no guarantee of purchase by Replacements, LtdYou, as seller, shall pay and are solely responsible for all shipping costs..." Our buy pricing changes frequently, and is based primarily on our internal supply compared to our customers' demandCustomers decide whether they are willing to sell items to us based on the pricesFor these reasons, we believe our policy and actions, as expressed in our Offer to Purchase, is appropriateAgain, we apologize for the difficulties Ms [redacted] experienced with us Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received the placematsI would have received them by now if they had shipped Final Business Response / [redacted] (4000, 12, 2016/07/15) */ We are showing that the placemats were delivered to Ms [redacted] on July 9, by the U.SPostal Service via FedEx SmartpostThis delivery was made one day after Ms [redacted] provided her additional information to the Revdex.comAgain, we apologize for the difficulties Ms [redacted] experienced with usWe believe this adequately resolves Ms [redacted] 's complaint Final Consumer Response / [redacted] (2000, 14, 2016/07/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, I did receive placemats the next day, but they are not mineThey are thin and have stickers on them, not mine at allNevertheless, I accept the resolution
Initial Business Response / [redacted] (1000, 6, 2016/12/20) */ Replacements, Ltdseeks to exceed its buying or selling customers' expectationsProviding the highest level of customer service is core to our missionWe apologize for the difficulties Mr [redacted] experienced with us On November 27, Mr [redacted] placed an order for a BXa porcelain figurineDue to our error, we inadvertently shipped him a BXporcelain figurine On December 3, Mr [redacted] called and spoke with our customer service departmentHe let them know that he received a BXinstead of the BXhe orderedThe agent sent a pre-paid return label and informed him that we would ship the correct item to him right away On December 9, Mr [redacted] called in again and reached the same customer service representativeThis representative let him know there had been a mistake in shipping the correct item to him and it would be shipped out On December 13, Mr [redacted] filed this complaint with the Revdex.com, which we received on December 14thUpon receiving the complaint and reviewing the situation, we immediately express shipped the correct item to Mr [redacted] and called him on the 15th to apologize while letting him know the shipment had gone outWe then contacted Mr [redacted] on December 16, to apologize and confirm receipt of the correct itemMr [redacted] confirmed he had already received the correct item and was now satisfied Because of this oversight, we have also informed Mr [redacted] that we have taken 20% off the cost of his orderWe sincerely apologize for this errorWe deeply value Mr [redacted] 's business and are committed to providing him with the highest level of service simply because our customers deserve the very bestUnfortunately, we did not meet his--or our own--expectations in this transaction Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Once the problem had reached management the problem was corrected, unfortunately it took the Revdex.com complaint to make this happenI am happy with the final results
Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ Replacements, Ltdstrives to exceed its buying and selling customers' expectationsWe regret it when any customer is dissatisfied We have carefully looked into Ms***'s concernsIn response to our Offer to Purchase detailing all of the Terms and Conditions applicable to any purchase by Replacements, Ltdof Ms***'s tableware, Ms [redacted] provided two (2) items which Replacements, Ltddeclined to buy, a right reserved in the governing Terms and ConditionsAt its cost, Replacements, Ltdreturned to Ms [redacted] both items an Oval Vegetable Bowl (inches in size) and an Oval Serving Platter (inches in size) in the Franklinware pattern referred to as FLWMs***'s complaint indicates a belief that her Franklinware FLWbowl and platter were swapped out for a more worn bowl and platter in the same patternOur inventory control records reveal that this is an impossibility: we have never had in our inventory a Franklinware FLW9-inch oval vegetable bowl, and we last sold a Franklinware FLW11-inch oval serving platter on September 12, 2006, thus not having had such an item in our inventory in more than nine (9) years We are sorry for any confusion, but it is our good faith understanding that the mistake is not ours Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) These are not the dishes that I sent in.I feel this company is being less than honest Complaint Response Date bumped because: Holiday
I am rejecting this response because: I checked the respond from the companyThey said, that I would have a personal shopper, but never provided one.There were no explanation why my personal pattern were removed from my account either.One more time: for the Internet purchase no color improvement should be a must! Replacements photos even for the same pattern are different shadesIf the customer have never seen the pattern in real life (my case) it's very difficult to decide which one is right one.I did everything possible from my side to avoid mistakes, making a purchase of small items for delivering of which I paid USD $80(!) before placing big orders! Didn't work! As for there payment for return shipment of defective and cracked items - it's a must for any retailer! I didn't pay for the garbage items, I paid for no crack ones and stated it in writing in all my orders!There is no doubt: in my years of experience of on-line shopping this is the worst one! Kindest regards,***
Initial Business Response / [redacted] (1000, 8, 2016/07/07) */ Replacements, Ltdseeks to exceed its buying or selling customers' expectationsProviding the highest level of customer service is core to our missionWe apologize for the difficulties Ms [redacted] experienced with us On June 12, 2016, Ms [redacted] was sent our standard Offer to Purchase after contacting Replacements, Ltdabout her interest in selling certain itemsWhen requesting this Offer to Purchase she indicated that her items were in "excellent" conditionThe Offer to Purchase listed several pieces that Mr [redacted] had expressed interest in selling to us, along with the offer priceMs [redacted] did not indicate her items had any damage, so the prices quoted were for items in mint conditionThe Offer to Purchase sets forth the terms and conditions upon which Replacements, Ltdwould buy these itemsUpon tendering her shipment (referenced below), Ms [redacted] accepted these terms On June 14, 2016, Ms [redacted] was sent another Offer to Purchase after again contacting Replacements, Ltdabout her interest in selling additional itemsAs with the prior Offer to Purchase, that offer contained our standard terms and conditionsAs with the prior offer, Ms [redacted] did not indicate her items had any damage, so the prices quoted were for items in mint conditionUpon tendering her shipment (referenced below), Ms [redacted] , again, accepted our standard terms and conditions On June 16, Replacements, Ltdreceived a shipment from Ms [redacted] containing six cloth placematsUpon inspection by Replacements, Ltdstaff, of the placemats were stainedBecause five of the six placemats were not items with only wear, we were not able to purchase them as such On June 20, we emailed Ms [redacted] the results of our inspectionWe offered to return the items to her, at our expenseShe called us on June 22, and asked that we proceed with the transaction, approving our purchase of one of the placematsOn June 23, we issued payment of $for the single cloth placemat, which was not stainedWe shipped the five placemats that we did not purchase back to Ms [redacted] , at our expense Also on June 20, we received a second shipment from Ms [redacted] Ms [redacted] sent us a Strawberry Shape Jam/Jelly & Lid (JJSTR), a Salt Shaker (SALM3), and a Pepper Mill (PEPM) in [redacted] The Salt Shaker was chipped, but as a courtesy, we paid her $for the item anywayWe also paid her $for the Jam/Jelly and $for the Pepper Mill, for a total of $31.80, more than the $on her Offer to PurchaseThese payments were only made after we first emailed Ms [redacted] , on June 23, 2016, the results of our inspection and she agreed to the sale on June 24, We issued payment on June 27, for this shipment As stated in the Offers to Purchase, which Ms [redacted] agreed to, "ABOUT PIECES IN LESS THAN MINT CONDITION, we pay full price for pieces received in MINT CONDITIONWe may at our discretion and with your permission purchase pieces at less than full price due to imperfections other than breakage, cracks, or chipsPricing is based on our supply and demand on that particular grade of that particular piece at the time of purchase." The Office to Purchase also states that offered "prices are for 'mint' condition pieces (items with no chips, cracks, fading, crazing (cracking of the finish), scratches, stains, or other signs of problematic wear)Price adjustments may be made for any merchandise Replacements, Ltdalone deems to be in less than mint conditionReplacements, Ltdis the sole judge of quality for each item." After that, the Offer to Purchase states that "any merchandise you ship or deliver to us is at your own risk, and there is no guarantee of purchase by Replacements, LtdYou, as seller, shall pay and are solely responsible for all shipping costs..." Our buy pricing changes frequently, and is based primarily on our internal supply compared to our customers' demandCustomers decide whether they are willing to sell items to us based on the pricesFor these reasons, we believe our policy and actions, as expressed in our Offer to Purchase, is appropriateAgain, we apologize for the difficulties Ms [redacted] experienced with us Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received the placematsI would have received them by now if they had shipped Final Business Response / [redacted] (4000, 12, 2016/07/15) */ We are showing that the placemats were delivered to Ms [redacted] on July 9, by the U.SPostal Service via FedEx SmartpostThis delivery was made one day after Ms [redacted] provided her additional information to the Revdex.comAgain, we apologize for the difficulties Ms [redacted] experienced with usWe believe this adequately resolves Ms [redacted] 's complaint Final Consumer Response / [redacted] (2000, 14, 2016/07/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, I did receive placemats the next day, but they are not mineThey are thin and have stickers on them, not mine at allNevertheless, I accept the resolution
Initial Business Response / [redacted] (1000, 6, 2016/12/20) */ Replacements, Ltdseeks to exceed its buying or selling customers' expectationsProviding the highest level of customer service is core to our missionWe apologize for the difficulties Mr [redacted] experienced with us On November 27, Mr [redacted] placed an order for a BXa porcelain figurineDue to our error, we inadvertently shipped him a BXporcelain figurine On December 3, Mr [redacted] called and spoke with our customer service departmentHe let them know that he received a BXinstead of the BXhe orderedThe agent sent a pre-paid return label and informed him that we would ship the correct item to him right away On December 9, Mr [redacted] called in again and reached the same customer service representativeThis representative let him know there had been a mistake in shipping the correct item to him and it would be shipped out On December 13, Mr [redacted] filed this complaint with the Revdex.com, which we received on December 14thUpon receiving the complaint and reviewing the situation, we immediately express shipped the correct item to Mr [redacted] and called him on the 15th to apologize while letting him know the shipment had gone outWe then contacted Mr [redacted] on December 16, to apologize and confirm receipt of the correct itemMr [redacted] confirmed he had already received the correct item and was now satisfied Because of this oversight, we have also informed Mr [redacted] that we have taken 20% off the cost of his orderWe sincerely apologize for this errorWe deeply value Mr [redacted] 's business and are committed to providing him with the highest level of service simply because our customers deserve the very bestUnfortunately, we did not meet his--or our own--expectations in this transaction Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Once the problem had reached management the problem was corrected, unfortunately it took the Revdex.com complaint to make this happenI am happy with the final results
Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ Replacements, Ltdstrives to exceed its buying and selling customers' expectationsWe regret it when any customer is dissatisfied We have carefully looked into Ms***'s concernsIn response to our Offer to Purchase detailing all of the Terms and Conditions applicable to any purchase by Replacements, Ltdof Ms***'s tableware, Ms [redacted] provided two (2) items which Replacements, Ltddeclined to buy, a right reserved in the governing Terms and ConditionsAt its cost, Replacements, Ltdreturned to Ms [redacted] both items an Oval Vegetable Bowl (inches in size) and an Oval Serving Platter (inches in size) in the Franklinware pattern referred to as FLWMs***'s complaint indicates a belief that her Franklinware FLWbowl and platter were swapped out for a more worn bowl and platter in the same patternOur inventory control records reveal that this is an impossibility: we have never had in our inventory a Franklinware FLW9-inch oval vegetable bowl, and we last sold a Franklinware FLW11-inch oval serving platter on September 12, 2006, thus not having had such an item in our inventory in more than nine (9) years We are sorry for any confusion, but it is our good faith understanding that the mistake is not ours Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) These are not the dishes that I sent in.I feel this company is being less than honest Complaint Response Date bumped because: Holiday