Replacements, Ltd.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. I did review my bank account one more time and, for reasons unknown, the return was finally processed and showed up in my account.  This was not the case when the complaint was filed.  I suggest the business investigate the issue further with their banking system to determine the nature of this extreme and unexplained delay.  I accept the offer of a refund for the second mug and hope that the remaining items I purchased do not prove to be similarly defective when I begin to use them in the future.  I recommend they practice stricter quality control as 2 of the 3 mugs I have used were defective.  If the handle had broken when the mug was filled with boiling liquid, this could have resulted in injury. -[redacted]

While we understand the series of misfortunate events, we do have a stated return policy of 30 days (see, for example, https://www.replacements.com/info/termsconditions.htm), which also appears on the receipt shipped with the merchandise.  There are occasions when we will make an...

exception for extenuating circumstances. Unfortunately, a year is a considerable amount of time to have passed and now that the piece is broken, it seems unreasonable to expect a full refund or replacement of the piece.    However, the fact there is a question about the authenticity of the piece we provided, we would like to pay for the broken piece to be sent back to us.  If we determine we shipped the wrong crystal we will gladly replace it free of charge.  If the piece is truly a [redacted] (they are delicate and they do break easily) we would offer to replace the piece with a 25% discount off the original price ($119).   We deeply regret the consumer found flaw with the merchandise received from us. We stand behind our products and hope this resolution is acceptable by all parties.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.Hi thereI’ve finally heard from Replacements - they supplied me with a correct tracking number and the parcel has now arrived. So am happy to close this complaint. I won’t be ordering from them again though! Their communication is hopeless! Many thanks[redacted]
[redacted]
**

Replacements, Ltd. seeks to exceed its buying or selling customers’ expectations. Providing the highest level of customer service is core to our mission. We apologize for the difficulties this customer experienced. We have contacted the customer to resolve these issues and the customer has...

indicated that they are now satisfied.