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Repossessed Auto Outlet, Inc.

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Reviews Repossessed Auto Outlet, Inc.

Repossessed Auto Outlet, Inc. Reviews (2)

Mr***’s folloffers no new information, just a
restatement of his previous complaint, which is that the inspection on his home
did not meet his expectations. My
position that his expectations are excessive has been confirmed by an insurance
adjuster and the Texas Real Estate Commission.
Mr*** is now claiming that those agencies are oriented against his
best interest
The Texas Real Estate Commission (TREC) is the state's regulatory agency
for Real Estate Brokers and Sales
Agents, Real Estate Inspectors, Education Providers for Real Estate and
Inspection Courses, Residential Service
Companies, Timeshare Developers and Easement Or Right-of-Way (ERW) agents
TREC exists to protect and
serve the citizens of TexasThe Commission's programs of education, licensing
and industry regulation ensure that real estate service providers are honest,
trustworthy and competent. Texas has very
stringent standards for home inspectors, and has been the model for other
states home inspection programs for many years
The standards of practice for
home inspectors in Texas are not unique, but are very similar to those of all
major industry associations including theInternational
Association of Certified Home Inspectors(InterNACHI), theAmerican
Society of Home Inspectors(ASHI), and the National Association of Home Inspectors
(NAHI)
Within the past ten years,
in the interest of adding additional protection for the consumer, TREC began
requiring that all home inspectors must carry errors and omissions (E&O)
insurance. The policy that I hold is
underwritten by Lloyds of London, a well-known and reputable company
When hiring any type of
contractor to perform a service, it is incumbent upon the buyer to understand
what service he is buying. Pursuant to
making that clear, an Inspection Agreement
was sent by email on May (three days before the actual inspection) and was
signed by the client. The following
comments are excerpts from that agreement:
The
report expresses the personal opinions of the inspector, based upon his visual impressions
of the conditions that existed at the time of the inspection onlyThe inspection and report are not intended to be technically
exhaustive, nor to imply that every component was inspected, or that every
possible defect was discoveredNo disassembly of equipment, opening of walls,
moving of furniture, appliances or stored items, or excavation was performed
All components and conditions which by the nature of their location are
concealed, camouflaged or difficult to inspect are excluded from the report

The
inspection process takes roughly one hour per thousand square feet, and
includes examination of accessible structural, electrical, plumbing and air
conditioning components as well as buiappliancesWith such limited time,
it is likely that some issues may not be
discovered by this visual examination, especially latent or concealed issues
For an exhaustive inspection of a particular system or component, Client is
advised to hire a specialist in the area concernedHome Inspections offers an intensive
inspection service where we will coordinate professionals from the various
fields, and consolidate their findings an a comprehensive reportThe cost of the
intensive inspection starts at $per square foot, and it takes at least two
weeks to completePlease contact our office as soon as possible if you would
prefer that level of inspection
The fact that the inspection is limited
in scope is clearly stated and the offer of a more intensive option is
made. Mr*** chose to stay with the
limited option
In the final inspection report, it is
clearly stated the inspection of the roof was “extremely limited” and it was
suggested that the buyer should consult a roofing contractor. Mr*** chose to ignore that adviceIt is further evident that Mr***
chose to ignore this comment from the summary page of the report:
It is recommended that all repairs should
be performed by a qualified professional in the designated fieldA home
inspection is a relatively superficial examination of a broad range of items
When a specialist performs a repair it is likely that additional latent defects
may be discovered
By hiring specialists to effect repairs
prior to closing, most of the issues he is complaining about would very likely
have been identified, saving him “tens of thousands of dollars.”
Mr*** has previously acknowledged
that he is aware of the standards for home inspectors and does not feel that
they are acceptable. This is an excerpt
from his complaint filed with TREC:
"...This caused us to review the standards for home inspectors To our disappointment we learned these "standards" essentially require the inspector to do little or nothing in short, we paid for the inspector to do little or nothing and received exactly what we bought, nothing."
I performed the job I was contracted to
do This has been confirmed by two
professional agencies that are very familiar with the home inspection process Prior to the inspection I offered to provide a
higher level of service Mr*** not
only chose the less intensive option, he neglected to follow advice within the
provided report that could have helped avoid the issues he has faced since

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
On or about May 21, 2015, my wife and I entered into an agreement with a State of Texas licensed home inspector, Mr. Roger [redacted], to perform a visual inspection (at a cost of $380 for approximately 2-3 hours of inspection) of the property we intended to buy at [redacted], and advise us of its deficiencies and defects.  Putting aside for now the fact that I specifically asked Mr. [redacted] if there were any foundation issues, Mr. [redacted] stated to me that the house was in very good shape.  Mr. [redacted] failed to visually observe a number of issues, which we expected him to call to our attention.He provided his less than complete observations, and we later closed on the house.  If we had known then what we know now, we could have negotiated a significantly lower price or walked away from the sale.  After about three months, I had occasion to be on the roof of the house, and this is when the problems began.  Focusing on the major issues: •                    The chimney was covered with visible, rotten wood (Obviously had Mr. [redacted] inspected the chimney from another side of the chimney other than from the most convenient side he would have clearly discovered damage – also there were no mentions of damage on the chimney, as stated in his response.  All observations were ground level related (page 8 of the inspection report));•                    The pitched roof has significant hail damage (Although Mr. [redacted] stated he did not “get on the roof,” he did take a picture of the roof, apparently from a ladder, to evidence an exposed nail on a shingle (page 5 of the inspection).  We later discovered that if the roof shingle picture in the inspection report is expanded on a computer, three hail stone indentations become obvious.);•                    The second floor deck is bowing due to subsidence (even after specifically asking Mr. [redacted] about foundation issues, he failed to identify the foundation issue with the rear deck.  In fact he took a picture showing the bowing of the deck (page 1 of the inspection report).  The foundation problem evidenced by the bowing deck becomes even more obvious upon expanding the picture on a computer.  Furthermore, Mr. [redacted] missed obvious, repaired sheetrock cracks which also evidence foundation problems.); and •                    Two first story, flat roof areas under the deck had completely disintegrated roof coverings.  (This flat roofs were abundantly accessible and obvious had he used a five foot ladder.  Please recall he used a ladder to observe the shingle on the pitched roof.  I attached pictures of me “inspecting” the flat roof.) Mr. [redacted] even took a picture of the bowed second floor deck and the “patch” at the top of the vertical beam supporting the bowed deck (page 1 of the inspection report).  If he even noticed these aberrations, he neglected to bring them to our attention.  In fact, Mr. [redacted] verbally described the house as being in very good shape.  This evaluation was only reasonable if one fails to perform a proper inspection. There are numerous other, somewhat less significant areas of negligence or failed observations, which we would otherwise overlook, except that these demonstrate a pattern.   Some of these are: ·         Damaged plumbing vents protruding from the roof and visible from the ground allowing rain water to enter the house;·         Absence of insulation in the downstairs/garage wall;·         Required a heater vent between the living area and garage to be closed (had I not taken further action, the house could have been flooded with carbon monoxide); ·         Downstairs air conditioner water discharge directly next to the house slab;·         Disconnected and/or inadequately connected ducts at upstairs supply plenum;·         Several exterior lights not working and/or inadequately attached;·         Interior light switch dimmers not working. This inspector has cost my wife and me tens of thousands of dollars by negligently failing to identify the four major flaws with the house, to which we alluded above. Mr. [redacted], in his response, stated his [redacted] declined coverage and the Texas Real Estate Commission absolved his actions, but as my hunting friends would say, they have a dog in that hunt.  Mr. [redacted] also I called his office, speaking with a lady to whom I described my issue.  I was ignored, and then I contacted my lawyer.  I can only conclude Mr. [redacted] ignored me in the hope I would go away.  I want Mr. [redacted] to admit he failed to identify the issues described above and I want his [redacted] to compensate my wife and me for the costs to repair this damage as well as for our time, effort, and heart ache.  After satisfactory compensation for our losses, I will go away.
Regards,
[redacted]

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Address: Whitesburg, Kentucky, United States, 77301-2349

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