Repossessors, Inc.

Initial Business Response /* (1000, 5, 2014/10/30) */
Mr***,
Repossessors, Inctakes these matters seriously and would like to get it resolved amicably
One of our complaint analysts is currently reviewing your claim along with all the
paperwork
and documentation and will get back to you with our findings
Thank you for your patience

Good morning, We had previously responded to an original complaint to Mr*** in regards to the transportation of his unitI have attached an email explaining the situation and he seemed to find it an acceptable explanationWe unfortunately do not have the right to "hold" any asset for any
reason when we receive the paperwork from the lien holder to release to auctionIt would have required the lien holder to send a cancellation in regards to that release which they did notWe simply followed standard protocolUnfortunately, there was literally nothing we could do. Please let me know if you have any additional questions and have a great day!Tom ***Director of Compliancet***@repoinc.com

Initial Business Response /* (1000, 8, 2015/10/14) */
Dear Ms***,
The $charge that you incurred is a charge that all of our customers pay when they redeem their personal property, whether they are redeeming their vehicle or just their propertyThis is very common in our industry and
the cost was not only for the labor, but also for the secure area the property was stored in addition to insuring the propertyAs for an itemized inventory of your property and bill you would need to ask your lien holder for that as that is their document
Thank you for your time and have a nice day
Tom *** - Director of Compliance
Repossessors Incorporated
***
Maple Grove MN

I am rejecting this response because:
it is not addressing the error made although acknowledged mistake was made by company I want someone to contact me - I sent the an email to onemain, however this company has - not one main has nor responseded to me or my emails

Initial Business Response /* (1000, 11, 2015/09/24) */
Mr***'s vehicle was repossessed on 12/17/We never heard from the customer until he contacted our office on 01/20/requesting his personal propertyOur representative did not check the date of when the property was checked in
(12/17/13) and inadvertently scheduled the personal property appointmentHowever, Repossessors Incholds personal property for days from the date it is checked inOnce the days has past, property is disposed ofThe property was not lost but disposed of since the days had passed
Initial Consumer Rebuttal /* (3000, 13, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are incorrect! We contacted them on 12/18/13, the day after our car was repossessed, and were told we had 45!!!!! days to reclaim our propertyWe called again!!! on 1/20/to make an appointment for 1/22/to reclaim our propertyThis was still in the day period they told us we hadWe went there on 1/22/and found out our property was lostWe do not know what they did with itAfter they lost our property, we contacted the compliance manager, Eric Petersen then, and were told we would be reimbursed for our lost property!We still fully expect to be reimbursed the full amount of $

Initial Business Response /* (1000, 9, 2014/12/08) */
Repossessors, Inchas received notice that you are claiming reimbursement of Repo fee and lost wages
We will due our review and will get back to you with our findings
Thank you for your time and attention
***
HR
Compliance Manager
Repossessors Incorporated
***
Maple Grove MN
*** xOffice
*** Fax
***@repoinc.com
Initial Consumer Rebuttal /* (3000, 11, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They've had plenty of time to review this caseI need an answer now, not later
Final Consumer Response /* (3000, 18, 2015/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted State Farm and they won't return the fees, they paid them to you and it was your fault that your company wouldn't leave my house not State Farm'sThey paid you the fees and that's why you need to pay them to meYou are passing the buck, but that's okay, I am contacting a lawyer and then you will return the feesYou are not dealing with this issue at all, this is your companies fault
Final Business Response /* (4000, 20, 2015/01/14) */
Ms***,
Ms***,
After additional consideration and our desire to do what we can to help resolve this unfortunate situation; I would be happy to reimburse you for the fee of $which you were charged by State FarmBefore we issue a refund we ask that you sign the attached release form
If you have any questions, please let me know
***
Compliance Coordinator
Repossessors, Inc
Business Response /* (4000, 27, 2015/02/06) */
Unfortunately, there was some confusion from the previous person who made the last update on behalf of Repossessors Incorporated and made an errorThe $is a contractual amount and although the customers complaint is unfortunate, as we had originally stated she would need to work with her lienholder regarding any charges that were passed on to herThat has nothing to do with our companyI am not sure how we can go about reversing the previous misstatement, but we are holding firm that we will not reimburse that
I apologize for any confusion this may have caused, we do take these complaints to our business very seriously, however, this one is simply not valid

We were assigned a repossession order from the lien hold on 10/However,it appears that the order was sent to us in error that we were not made aware ofThe vehicle was then repossessed on 11/When we were advised that is was sent in error we agreed that we would return the unit to the
customer right awayWe did acknowledge that the unit would be returned to her and if she had any additional issues she was given an email address to send her complaint to for it to be reviewed once we had additional information we asked her to provideNo such email was ever receivedMs*** vehicle was returned in a timely fashion once we were made aware of the mistake on their end. Thank you for your time and have a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2016/03/04) */
Good afternoon Mr. [redacted]. We had received an email inquiry after hours on 3/3/2016 and you had advised you wish for a response within 48 hours of receipt.
At 12:28 p.m. on 3/4/2016 I responded to your email with the steps you needed to...

take to retrieve your personal property.
Thank you for your time and have a great day!
Tom [redacted]

I am rejecting this response because:After I contacted them on 2/23 I was given a number to there lot. I made contact with the lot and made a appointment to retrieve my things, why is it my fault that the lot cancelled the appointment. I did what they told me to do. I made  a number of attempts to reach the number I was given by them to make another appointment. The lot guy even told me he would call me back and set up a time on a different date. Again!! Why is this my fault they have an employee that does not do his job. Not for one second do I believe my items were so called disposed of. Somebody has a very nice addition to his tool collection. It's very convenient for them to say this, it's an stock answer to cover their back side. What they did was wrong and I won't settle for this. If we cannot resolve this now I will file in small claims court. I have the phone records to prove the many times I called, again the number I was given, and either left a meesage for a call back or never got through due to a full voice box. They new the surcumstances of this repo and why was I never contacted by them? This is a great case of the little guy getting taken advantage of.Sincerly,[redacted]

Good afternoon, In terms of Mr. [redacted]’s complaint I can state the following: 1.      The 2000 Chevrolet Silverado was repossessed on 2/22/17 2.      On 2/23/17 Mr. [redacted] contacted Repossessors Inc. and stated he didn’t know why his truck was repossessed and that he wanted his personal property back. At that time he was given the phone number to call to arrange to pick up his property if he so desired at the Waite Park storage lot where the vehicle would be stored.  3.      On 2/23/17 Mr. [redacted]’s property was inventoried and removed from the vehicle in anticipation of it being transported to a storage lot in Waite Park, MN4.      Repossessors contemporaneous field notes show no other contact with Mr. [redacted] between 2/23/17 and 5/11/17 at which time he redeemed his vehicle and was told the personal poetry had been disposed of pursuant to Repossessors long standing policy of holding said property for 60 days before disposal.5.      On 5/11/17 National Credit Union inquired about Mr. [redacted]’s personal property and it was told Repossessors disposed of the property on 4/23/17 in accordance with its standard operating procedures. 6.      On or about 5/12/17 Mr. [redacted] emailed a complaint to Repossessors HR department regarding his personal property and on or about 5/17/17 he also spoke with the AG’s office regarding his property.7.      On 5/22/17 Repossessors contacted Mr. [redacted] indicating the personal property had been disposed of according to its standard operating procedures and that it could offer no other assistance.

Initial Business Response /* (1000, 5, 2015/02/06) */
Mr. [redacted],
It is unfortunate that you feel the treatment you received was less then desired and I apologize for you feeling that way.
However, my notes indicate that you have since redeemed the vehicle, therefore the desired resolution...

you are seeking has already taken place.
Thank you,
[redacted]
Director of Compliance

Good afternoon,On 5/10/2017 we had advised Ms. [redacted] that we did not find enough evidence to conclude that Repossessors, Inc. was responsible for the damage being claimed. Ms. [redacted] signed the release at the time of redeeming her vehicle and we denied the claim and consider the matter closed.Please...

let me know if you need anything further and have a fantastic day!!! Sincerely, Tom [redacted]

Initial Business Response /* (1000, 5, 2016/02/08) */
Good evening Ms. [redacted],
Would you have your file number or the last zix of your VIN so I can locate your file and look into this further??
Thanks much and have a nice day.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/11) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
Hi,
My name is [redacted], my girlfriend and I made this complaint through her email, so I apologize for any confusion. My email is [redacted]@gmail.com, and the last six of my VIN are: [redacted], the vehicle is mine as well.
Final Business Response /* (1000, 15, 2016/03/02) */
We understand that the repossession of a vehicle can be a stressful and difficult time. We however have policies and processes in place in order to make the redemption of personal property and your vehicles as stress free as possible. Please understand that appointments are required for every redemption as we have many persons coming and going. It would be complete chaos without an appointment process in place. In addition, our clients have procedures that they require we follow. I have reviewed your file and your release actually came in from your lienholder at 4:04 pm and was uploaded to your file. That document is required in the release of every single vehicle from our lots. Unfortunately, it did indeed come in after our lots close, requiring you the redeem the unit the following day. We have to stick to the protocols that have been put in place and cannot deviate from them. Thank you for your time and have a great day!
Sincerely,
Tom [redacted]
Final Consumer Response /* (3000, 17, 2016/03/04) */
Made one complaint and company lied to consumer and Revdex.com
My car was repossessed a month ago and the company refused me service even when I called before they were closed. Customer service was incredibly rude to staff and they could not perform their duties and pass the caller (myself) on to the manager. Then when the complaint came through to the reposessors, they said we called at 4:04 pm (in their response to the complaint) I have a screen shot of the time the phone call was actually made and that time is 3:57. I am more than willing to provide this screen shot to Revdex.com and reposessors to disprove reposessors. We called within the business hours, and I understand that when it comes to the end of the shift that you just want to go home. But we called within business hours and should have been serviced. I WILL PROVIDE SCREEN SHOT OF THIS CALL TO DISPUTE THIS CASE, please just let me know where I need to send it.
I am seeking the refund of the repo fee of five hundred dollars, for receiving unsettling and hostile service and also for the companys dishonesty in this case

Good afternoon,I had previously responded to Mr. [redacted] that his personal property was disposed of on 4/23/17. We advised that we are not required to hold personal property indefinitely and did show that he contact our office to retrieve his property and gave him the information in order to do so....

Because those items were not retrieved during the allotted holding time, said property was disposed of and we could no longer assist Mr. [redacted]. Please let me know if you need anything further and thank you for your time! Sincerely,Tom [redacted]Director of Compliance