Reptilinks

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Costumer was not happy with product packagingReturned product ruined and not frozen due to improper packaging on returnthe original box was not used and the box was too thinThe box was also not insulated on the topWe've never had an unhappy customer and strive for customer service
excellenceI will screen resale customers better in the futureI will refund the cost of the product although it doesn't seem warranted as per agreement to receive product back frozen which it was not. -Nick

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]