Republic Parking System

I am not sure who this is, or who [redacted] is, or why we would be involved in her electric bill? Maybe this is misdirected? I have never heard of this person or been contacted by them, nor do we have anyone with the name [redacted] or anything even close to that at our company, nor do we provide electric service Feel free to have her contact me direct [redacted] ###-###-####

Initial Business Response /* (1000, 5, 2015/05/09) */
Thank you for bringing this to our attention
Please see attached documentThis is an email communication between us and ***
At Republic Parking System, we do not engage in nefarious or unfair practices and we are
obligated to recover fees for services rendered
We have a zero tolerance for unprofessional conducts and none of our staff engage in a verbal combat over the phone or hangs up on a customer
The customer acknowledged that their vehicle was parked at our location and agreed to pay the parking feeFurther, we assisted by waiving the late fee so that they could promptly clear this up
A solution had already been reachedPlease let the customer know to visit our website and effect their payment
Thank you
Initial Consumer Rebuttal /* (2000, 7, 2015/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I am not sure who this is, or who [redacted] is, or why we would be involved in her electric bill? Maybe this is misdirected? I have never heard of this person or been contacted by them, nor do we have anyone with the name [redacted] or anything even close to that at our company, nor do we provide electric...

service.
Feel free to have her contact me direct.
[redacted]
###-###-####

I am totally at a loss to explain why its anyone's fault other than theirs for missing a payment. We sent out notices, and I am sorry he did not get them. We do notify delinquent accounts, but at the end of the day its the owners responsibility to pay their bills on time, with or without reminders and late notices. He has paid them in the past so he knows he owes the dues.

I am rejecting this response because:We didn't receive your notices.  We received all of them from the other managers (including from YOUR company on another property we own) and we paid full annual dues at the first part of the year.  I gave a more then plausible explanation as to why I thought our dues were current (thought we paid them in December since we didn't receive anything from you regarding the referenced property in early 2016).   I never, ever said I wasn't going to pay or didn't owe the dues after further investigation.  In fact, I paid everything in full immediately INCLUDING the late fees.  I simply asked for all late fees to be credited since we didn't receive any correspondence from your company...until we were threatened with a lien if we didn't pay an entire year's worth of dues immediately.  Suggesting that I threw your notices away may hold water if we were behind on other dues as well (we weren't).You absolutely DID NOT notify us of a delinquent account.  Your company ends up looking pretty foolish in this instance by not collecting/notifying a resident of past due fees for a 12 month period.  We both know if you recognized your error earlier that you would've sent delinquent notices immediately and taken legal action if we didn't respond.
Regards,
[redacted]

Republic Parking strives to deliver excellent customer service to both our clients and our customers.  However, on this occasion we fell short of the mark.  Once we were notified by the Revdex.com of our lapse, we immediately contacted the customer and resolved the complaint to her...

satisfaction.  We assured her that we would follow up with her should she need anything else.

the response states I live out of State and that is the reason Rickert was facilitating the door repair. This is not an accurate statement. I live in Ohio, which is where the property is located. Additionally the insurance companies involved determined that the association managed by Rickert would cover the cost of the door and that repair. My repsonibilites only included the deck repair based on the outcome of the insurance companies evaluation. Rickert has also responded to me in a negative manner stating when the door arrives I can have a company have it installed. This negative statement was made shortly after they were notified of the Revdex.com complaint I submitted. I have already paid the insurance deductible for the associations deductible per the bylaws and Rickert Property should still be responsible for facilitating the final repair as that is what was included in the associations insurance claim. Additionally my wife was told she would be called back with an order number and we have yet to receive that order number further implying that an order is not in process to resolve this claim.

First off I was never rude, she was in fact hostile to me. renting was only a suggestion as a way to help her. This is a condo and there is little I can do to stop people from foreclosing nor do I have the power to raise or lower fees. There is a program in place to combat payment of fees but there...

is little we can do when these owners do not pay their loans and lose their jobs. I am sorry the one buyer she found for her condo does not have a larger down payment needed to get a loan, but that is also not my fault. I am offended that this person was very rude to me and this is a completely bogus complaint that should have never been filed as I am just the management company and we can't force people to pay if they have no money. we have filed liens and foreclosed and I am sorry that foreclosure takes time.