[redacted] started her subscription 8/20/After calling in on 9/2/we delivered her a replacement copy to her residence since we were in the process of orientating a new delivery person in the areaUpon receiving her request for a refund we stopped by her residence to speak with her about her service issues and no persons were present at the homeWe did not have her phone number to call her and speak to her about her service issue We like to have personal contact with subscribers before a refund is issued and had not been able to make that contact with Mrs***We did issue a refund November 6th for the amount of $ Sincerely *** [redacted] Operations Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedEven though I don't believe anyone made an attempt to come to my house or bring a replacement copyNo one ever asked for a phone numberI am glad to have received my refund and put this issue to restThis business really needs to improve their customer service Regards, [redacted] ***
*** *** originally called our customer service department to request no delivery of our advertising shopper on 08/01/Due to his request he was placed on our do not deliver listThe contracted delivery person is given this list on a weekly basisHe was mistakenly delivered again on
12/04/and his request was recorded on the due not deliver listThe contractor will be reminded of his request on a weekly basis and the District Manager will physically check his residence to insure that he does not receive the shopperSincerely *** ** *** Operations Manager
[redacted] started her subscription 8/20/14. After calling in on 9/2/14 we delivered her a replacement copy to her residence since we were in the process of orientating a new delivery person in the area. Upon receiving her request for a refund we stopped by her...
residence to speak with her about her service issues and no persons were present at the home. We did not have her phone number to call her and speak to her about her service issue. We like to have personal contact with subscribers before a refund is issued and had not been able to make that contact with Mrs. [redacted]. We did issue a refund November 6th 2014 for the amount of $50.00.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Even though I don't believe anyone made an attempt to come to my house or bring a replacement copy. No one ever asked for a phone number. I am glad to have received my refund and put this issue to rest. This business really needs to improve their customer service.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Republic did not even apologize to me regarding the mistake. Rather, it seems as if blame is being placed on the drivers and persons delivering the mailer. The mailer has also been delivered to me on more than two occasions since August 1, and to say otherwise is absurdly false.Additionally, the Republic did not address the larger issue of littering the town of Edinburgh up with these mailers. I am not alone in this town in wishing for this practice to stop. As I type this, I can see mailers littering my neighborhood.
Regards,
[redacted]
[redacted] started her subscription 8/20/After calling in on 9/2/we delivered her a replacement copy to her residence since we were in the process of orientating a new delivery person in the areaUpon receiving her request for a refund we stopped by her residence to speak with her about her service issues and no persons were present at the homeWe did not have her phone number to call her and speak to her about her service issue We like to have personal contact with subscribers before a refund is issued and had not been able to make that contact with Mrs***We did issue a refund November 6th for the amount of $ Sincerely *** [redacted] Operations Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedEven though I don't believe anyone made an attempt to come to my house or bring a replacement copyNo one ever asked for a phone numberI am glad to have received my refund and put this issue to restThis business really needs to improve their customer service Regards, [redacted] ***
*** *** originally called our customer service department to request no delivery of our advertising shopper on 08/01/Due to his request he was placed on our do not deliver listThe contracted delivery person is given this list on a weekly basisHe was mistakenly delivered again on
12/04/and his request was recorded on the due not deliver listThe contractor will be reminded of his request on a weekly basis and the District Manager will physically check his residence to insure that he does not receive the shopperSincerely *** ** *** Operations Manager
[redacted] started her subscription 8/20/14. After calling in on 9/2/14 we delivered her a replacement copy to her residence since we were in the process of orientating a new delivery person in the area. Upon receiving her request for a refund we stopped by her...
residence to speak with her about her service issues and no persons were present at the home. We did not have her phone number to call her and speak to her about her service issue. We like to have personal contact with subscribers before a refund is issued and had not been able to make that contact with Mrs. [redacted]. We did issue a refund November 6th 2014 for the amount of $50.00.
Sincerely
[redacted]
Operations Manager<
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Even though I don't believe anyone made an attempt to come to my house or bring a replacement copy. No one ever asked for a phone number. I am glad to have received my refund and put this issue to rest. This business really needs to improve their customer service.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Republic did not even apologize to me regarding the mistake. Rather, it seems as if blame is being placed on the drivers and persons delivering the mailer. The mailer has also been delivered to me on more than two occasions since August 1, and to say otherwise is absurdly false.Additionally, the Republic did not address the larger issue of littering the town of Edinburgh up with these mailers. I am not alone in this town in wishing for this practice to stop. As I type this, I can see mailers littering my neighborhood.
Regards,
[redacted]