Initial Business Response /* (1000, 5, 2015/03/13) */
March 13,
via email
Ms*** ***
Dispute Resolution Specialist
Golden Gate Revdex.com
Broadway, Suite
Oakland, CA XXXXX
XXX-XXX-XXXX
***@Revdex.comemail.org
Re: Response to email received by
Reputation.com on March 12,
Complaint Case *** - *** ***
Dear Ms***:
We are in receipt of your email dated March 12, concerning a communication that you received from a *** ***, who raised complaint that she is not happy with our services and request for her Account to be deletedWe offer the following information in response
Ms*** signed up for our monthly service plan for $per month on March 10, and almost immediately requested to have her Account deletedReputation.com cancelled her Account on March 11, 2015, and voided the charge at the same timeMs*** will not be seeing any charges or credits on her credit card statement, since the transaction was simply voided
Please advise if you need anything further from Reputation.com concerning this complaint
Sincerely,
*** ***
Contract Administrator
Reputation.com, Inc
***@repuation.com
Initial Business Response /* (1000, 14, 2015/02/27) */
Please be advised that the subject matter is now fully resolved, and that Dr*** *** is a current customer of Reputation.com
Sincerely,
*** ***
Initial Consumer Rebuttal /* (2000, 16, 2015/03/02) */
(The
consumer indicated he/she ACCEPTED the response from the business.)
at first, they refused to resolve with meafter threatening them with arbitration, they decided to resolveso while I accept the reply, they should have resolved informally the first time
Initial Business Response /* (1000, 5, 2015/03/03) */
March 3,
via email
Ms*** ***
Dispute Resolution Specialist
Golden Gate Revdex.com
Broadway, Suite
Oakland, CA XXXXX
XXX-XXX-XXXX
***@Revdex.comemail.org
Re: Response to email received by
Reputation.com on February 25,
Complaint Case *** - *** ***
Dear Ms***:
We are in receipt of your email dated February 25, concerning a communication that you received from a *** ***, who raised complaint about a charge on his credit card on February 19, 2015, after Reputation.com has accepted his cancellation of service on January 28, We offer the following information in response
It would appear that our employee who took the phone call failed to process the cancellation and refund in our system after the phone call with Mr***This error has since been corrected and a refund has now been issued to Mr*** for the charge of February 9, in the amount of $It is common practice that any credits or debits to a card take at least a whole cycle for the transactions to appear on the account, Mr*** should see the credit transaction within to days from now
Please advise if you need anything further from Reputation.com concerning this complaint
Sincerely,
*** ***
Contract Administrator
Reputation.com, Inc
***@repuation.com
Initial Consumer Rebuttal /* (3000, 7, 2015/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ms***, I appreciate Reputation.com and the fact that they are crediting the $on the credit cardThere was no mention of answering the following that was in my complaintTo never ever charge my credit card againI have trust issues in General and need to know from them that my credit card will not ever be charged in the futureWhen that is done, I will consider the matter fully resolved! Sincerely, *** *** P.SIf, I can be of further assistance, Please let me know
Final Business Response /* (4000, 9, 2015/03/09) */
March 9,
via email
Ms*** ***
Dispute Resolution Specialist
Golden Gate Revdex.com
Broadway, Suite
Oakland, CA XXXXX
XXX-XXX-XXXX
***@Revdex.comemail.org
Re: Response To Consumer Rebuttal on March 4,
Complaint Case *** - *** ***
Dear Ms***:
My apologies for not addressing Mr***'s "Desired Resolution" in my response to the complaint
Once an Account is cancelled, we will no longer make further credit card charges to the CustomerThe February charges on Mr***'s credit card was an unfortunate human error that the cancellation to his Account was not processed properlyThe cancellation to his Account has since been properly processed and there will be no further charges to Mr***'s credit card from Reputation.com
Please advise if you need anything further from Reputation.com
Sincerely,
*** ***
Contract Administrator
Reputation.com, Inc
***@repuation.com
Final Consumer Response /* (2000, 11, 2015/03/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Reputation.com was very professional in their business responseI thank all of you! I'm satisfied and do know, That we are all human and not perfect.All my best! Regards, *** ***
Initial Business Response /* (1000, 5, 2015/03/13) */
March 13,
via email
Ms*** ***
Dispute Resolution Specialist
Golden Gate Revdex.com
Broadway, Suite
Oakland, CA XXXXX
XXX-XXX-XXXX
***@Revdex.comemail.org
Re: Response to email received by
Reputation.com on March 12,
Complaint Case *** - *** ***
Dear Ms***:
We are in receipt of your email dated March 12, concerning a communication that you received from a *** ***, who raised complaint that she is not happy with our services and request for her Account to be deletedWe offer the following information in response
Ms*** signed up for our monthly service plan for $per month on March 10, and almost immediately requested to have her Account deletedReputation.com cancelled her Account on March 11, 2015, and voided the charge at the same timeMs*** will not be seeing any charges or credits on her credit card statement, since the transaction was simply voided
Please advise if you need anything further from Reputation.com concerning this complaint
Sincerely,
*** ***
Contract Administrator
Reputation.com, Inc
***@repuation.com
Initial Business Response /* (1000, 14, 2015/02/27) */
Please be advised that the subject matter is now fully resolved, and that Dr*** *** is a current customer of Reputation.com
Sincerely,
*** ***
Initial Consumer Rebuttal /* (2000, 16, 2015/03/02) */
(The
consumer indicated he/she ACCEPTED the response from the business.)
at first, they refused to resolve with meafter threatening them with arbitration, they decided to resolveso while I accept the reply, they should have resolved informally the first time
Initial Business Response /* (1000, 5, 2015/03/03) */
March 3,
via email
Ms*** ***
Dispute Resolution Specialist
Golden Gate Revdex.com
Broadway, Suite
Oakland, CA XXXXX
XXX-XXX-XXXX
***@Revdex.comemail.org
Re: Response to email received by
Reputation.com on February 25,
Complaint Case *** - *** ***
Dear Ms***:
We are in receipt of your email dated February 25, concerning a communication that you received from a *** ***, who raised complaint about a charge on his credit card on February 19, 2015, after Reputation.com has accepted his cancellation of service on January 28, We offer the following information in response
It would appear that our employee who took the phone call failed to process the cancellation and refund in our system after the phone call with Mr***This error has since been corrected and a refund has now been issued to Mr*** for the charge of February 9, in the amount of $It is common practice that any credits or debits to a card take at least a whole cycle for the transactions to appear on the account, Mr*** should see the credit transaction within to days from now
Please advise if you need anything further from Reputation.com concerning this complaint
Sincerely,
*** ***
Contract Administrator
Reputation.com, Inc
***@repuation.com
Initial Consumer Rebuttal /* (3000, 7, 2015/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ms***, I appreciate Reputation.com and the fact that they are crediting the $on the credit cardThere was no mention of answering the following that was in my complaintTo never ever charge my credit card againI have trust issues in General and need to know from them that my credit card will not ever be charged in the futureWhen that is done, I will consider the matter fully resolved! Sincerely, *** *** P.SIf, I can be of further assistance, Please let me know
Final Business Response /* (4000, 9, 2015/03/09) */
March 9,
via email
Ms*** ***
Dispute Resolution Specialist
Golden Gate Revdex.com
Broadway, Suite
Oakland, CA XXXXX
XXX-XXX-XXXX
***@Revdex.comemail.org
Re: Response To Consumer Rebuttal on March 4,
Complaint Case *** - *** ***
Dear Ms***:
My apologies for not addressing Mr***'s "Desired Resolution" in my response to the complaint
Once an Account is cancelled, we will no longer make further credit card charges to the CustomerThe February charges on Mr***'s credit card was an unfortunate human error that the cancellation to his Account was not processed properlyThe cancellation to his Account has since been properly processed and there will be no further charges to Mr***'s credit card from Reputation.com
Please advise if you need anything further from Reputation.com
Sincerely,
*** ***
Contract Administrator
Reputation.com, Inc
***@repuation.com
Final Consumer Response /* (2000, 11, 2015/03/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Reputation.com was very professional in their business responseI thank all of you! I'm satisfied and do know, That we are all human and not perfect.All my best! Regards, *** ***