Reputation.com Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, ** ***

See attached!

Initial Business Response /* (1000, 5, 2015/09/10) */
*** *** - Case No: XXXXXXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/09/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: ***I am rejecting this response because:
Hi...last Monday, the company finally agreed to a refund but said I have to sign a settlement agreement first. I asked for the agreement to be sent the next dayIt's now days later and no sign of the agreement. Can you please
contact them and ask them to send the agreement asap? Thanks

Initial Business Response /* (1000, 5, 2016/02/08) */
See attached
Initial Consumer Rebuttal /* (2000, 9, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The only question I have is how will I receive the money? Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/04/08) */
April 8, 2015
via email
Ms. [redacted]
Dispute Resolution Specialist
Golden Gate Revdex.com
1000 Broadway, Suite 625
Oakland, CA XXXXX
XXX-XXX-XXXX
[redacted]@Revdex.comemail.org
Re: Response to email received by...

Reputation.com on April 8, 2015
Complaint Case [redacted] - [redacted]
Dear Ms. [redacted]:
We are in receipt of your email dated April 8, 2015 concerning a communication that you received from a [redacted], who raised complaint about an unauthorized credit card charge on April 5, 2015. We offer the following information in response.
[redacted] signed up for our monthly service plan for $9.95 per month on March 5, 2015 and requested to cancel service on April 5, 2015. Reputation.com cancelled the Account on April 5, 2015, and voided the charge at the same time. [redacted] will not be seeing any charges or credits on the credit card statement, since the transaction was simply voided. Furthermore, [redacted] will not be seeing any further charges on the credit card, since the Account has been cancelled.
Please advise if you need anything further from Reputation.com concerning this complaint.
Sincerely,
[redacted]
Contract Administrator
Reputation.com, Inc.
[redacted]@repuation.com
Initial Consumer Rebuttal /* (2000, 7, 2015/04/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It was not CLEAR that my credit card would be charged monthly nor was it my expectation that I was signing up for a monthly service plan but free services. Also, I received no email or written notification that I signed up for a monthly service plan nor do I have a record of any service agreement with Reputation.com.
There are hundreds of complaints against this company on the internet with customers having negative experiences. Many customers have complained of loosing large amounts of money with little to nothing to show in return. Please perform due diligence before dealing with this company.
In response to my request, it appears that a refund has been issued.

Please see attached