Dear Revdex.com and [redacted] ***,I am writing in response to the complaint filed by Mr [redacted] I am sorry to learn that he has filed a complaint against Request A Test This is the first complaint that we’ve had to address in years of businessSo please let me know if I am going through the proper procedures.Here is our documentation support that we are not fraudulent and that we are a proper business who communicates with our customer.Every order, upon processing the customer credit card, receives a "receipt" emailIn that email is this verbiage listed belowIt is a demonstration that we make our customers aware that not all of our lab locations are able to do drug testing orders (As in this case with Mr [redacted] ) "Please note that not all lab locations are able to perform drug testingRequest A Test will verify the selected lab is available for drug testing." We propose an additional location that is available if the one that is selected is unable to service our customerIf that is not suitable for our customers, they are free to cancel their order at any timeWe do not hold their payment hostage nor do we tell them it is not refundable Our refund policy is full refundNo questions askedNo fees held This policy is on our website for full customer disclosure Here is the verbiage A:Can I cancel my order? After an order has been processed, you may cancel prior to your specimen collection for a full refundIn addition, when someone places an order via our website, in the test description for the Drug testing and in the check out cart, we have this verbiage "Please note that not all lab locations are able to perform drug testingRequest A Test will verify the selected lab is available for drug testing." So in regards to Mr [redacted] 's dissatisfaction, given the information we have presented above, we feel that we do our best to ensure that our customer is aware that a lab selection for drug testing will be verified after the order is placed and if they do not want to continue with our testing service for whatever reason including lab proximity, they are entitled to a full refund prior to executing the testing Please let me know if there is any further documentation you need in this matterAgain, we are sorry Mr [redacted] is displeased, yet we feel that we have operated in good faith and communication with all our customersThank you [redacted] ***PresidentRequest A Test
Dear Revdex.com and [redacted] ***,I am writing in response to the complaint filed by Mr [redacted] I am sorry to learn that he has filed a complaint against Request A Test This is the first complaint that we’ve had to address in years of businessSo please let me know if I am going through the proper procedures.Here is our documentation support that we are not fraudulent and that we are a proper business who communicates with our customer.Every order, upon processing the customer credit card, receives a "receipt" emailIn that email is this verbiage listed belowIt is a demonstration that we make our customers aware that not all of our lab locations are able to do drug testing orders (As in this case with Mr [redacted] ) "Please note that not all lab locations are able to perform drug testingRequest A Test will verify the selected lab is available for drug testing." We propose an additional location that is available if the one that is selected is unable to service our customerIf that is not suitable for our customers, they are free to cancel their order at any timeWe do not hold their payment hostage nor do we tell them it is not refundable Our refund policy is full refundNo questions askedNo fees held This policy is on our website for full customer disclosure Here is the verbiage A:Can I cancel my order? After an order has been processed, you may cancel prior to your specimen collection for a full refundIn addition, when someone places an order via our website, in the test description for the Drug testing and in the check out cart, we have this verbiage "Please note that not all lab locations are able to perform drug testingRequest A Test will verify the selected lab is available for drug testing." So in regards to Mr [redacted] 's dissatisfaction, given the information we have presented above, we feel that we do our best to ensure that our customer is aware that a lab selection for drug testing will be verified after the order is placed and if they do not want to continue with our testing service for whatever reason including lab proximity, they are entitled to a full refund prior to executing the testing Please let me know if there is any further documentation you need in this matterAgain, we are sorry Mr [redacted] is displeased, yet we feel that we have operated in good faith and communication with all our customersThank you [redacted] ***PresidentRequest A Test