Rescue Alert of California

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Their response is complete BSIt was fabricated by their lawyer solely to regain good graces with Revdex.com Please note how long it took them to come up with this fabrication I am on travel and will provide a more complete response when I can get back to my files

The agreement we are referring to is the Subscriber Agreement. This agreement has all of [redacted] 's medical history and emergency contacts filled out on the front page. This agreement was mailed with the medical alert system when it was ordered by [redacted] . This agreement was signed in 2007 when the medical alert system was installed. This agreement is sent out with every new order received in our office with the medical alert system. On the back side of the agreement the policy and procedures are listed.

Mr [redacted] did return his equipment prior to the renewal date on his accountThe equipment was returned on 10/13/and the annual renewal was set to renew on 11/21/Unfortunately a renewal letter was sent out by mistake and I personally explained to him that I made the error by not pulling the letterThe unit was undergoing the return and cleaning process and had not reached billing as of the 10/28/Our policy and procedures states that we have days from the date of return to clean and test the unit to make sure it is in proper working condition and then have billing issue a refundMr [redacted] also had chosen to do the annual plan where the entire year was paid for in advancePer the Subscriber Agreement that was signed by Mrs [redacted] it states that if the account is closed prior to the annual renewal then the account would go back to the pricing at the monthly rate since the discount is given to those who fulfil the entire year of serviceThe rate at which they received was $per month and since it was cancelled prior to the annual renewal date the account went back to each month being serviced at $per monthDue to this there was no refund due on the accountAt the time that he called to cancel the service this was explained to himMr [redacted] was also very upset that he had to return the equipment because his mom had the unit for so longIt was also explained to him that he did not own the equipment and it needed to be returned