Reservation Deals Reviews (%countItem)
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Address: 2 Industrial Park Dr, Waldorf, Maryland, United States, 20602-2729
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On Wednesday, April 3, 2019, I made reservation with Reservations Deals through *** to fly Memphis, TN to Las Vegas on May 25, 2019 and return May 30, 2019. The flight did not offer what I needed. I spoke with someone from the company on that same day, Wednesday(well within the 24 hours deadline to cancel) April 3, and was given a cancellation number of (***).
I made another reservation with *** that same day (Wednesday, April 3, 2019) and was able to get exactly the time and day I wanted. I received confirmation and the time (April 3,2019 @ 11:27 A.M) This was made immediately after I cancelled the first reservation with *** (Reservations Deal).
On the Thursday, April 4, 2019 my credit card was charged and I received emails with a booking number(***) and one with a confirmation number (***). The time and date does not match the time and date I made the reservation. One reservation was sent Thursday, April 4, 2019 at 2:25 P.M. and the other one was sent on Thursday, April 4 at 7:03 A.M.
Since than I've spoken with a representative of the company (Mr. H, ext. ***) and was told they did not have record of the flights. He also told me to cancel my flight with *** because they give refunds and *** do not!I have them all in my emails and printed them out for my record. I was also told that I was being untruthful and did not ask to cancel the *** flight. I was also told by Mr. H that he would listen to the recorded conversation to cancel, however, when asked if he has listened to the recording he said no and would call me when he did. I never heard from him again. Please note the time of these flights did not appear on the forms sent to you, however, if additional info is needed I have the emails and copies.
Date: Fri, May 24, 2019 at 7:55 PMSubject: Re: *** Complaint - ***To: *** <***@myRevdex.com.org>Dear ***,We have investigate this case and found passenger booked basic economy ticket and as per airline rule this is fully non-refundable ticket and as passenger booked through online and In online cases booking has to be confirm automatically as per data base, and passenger booked another airline ticket somewhere by it self, please advise for further action, as we still want help to passenger.Regards,Support Team
Date: Fri, Jul 5, 2019 at 11:33 AMSubject: Regarding Complaint ID-----***To: *** <***@myRevdex.com.org>Cc: ceo reservationsdealDear ***, Greetings of the day!!! Thanks for Contacting us,We happy to help you. Complaint ID-*** Business Date- 17th April 2019 We have been through the complaint letter which we received today, and we are trying to reach customer to understand the issue.We will advise whatever the outcome comes from conversation.Regarding multiple attempt to connect with us without any response, we have checked in our system on each and every attempt to communicate with us has already been entertained and response has already been given to you.Further more as per letter, business date with Customer is mentioned 17th Apr'19, While customer *** had business with us on 5th Apr'19, Booking was online booking and ticket which was booked by customer has already been given to pax on agreed price. From business point of view there is nothing wrong and all details has already been shared with you regarding this matter.It seems like passenger is frequent flyer and he must be aware of all the airline polices.Could you please advise more details,what is the actual complaint of customer now in this regards. We are working on this and we are customer oriented company and resolving customer complaint comes under our first priority,will get back to you as soon as possible with more details.Thanks and Regards, Support TeamThanks & Regards
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: It is clear that this business does not want to do the right thing regarding their customers, especially this CUSTOMER! I am at the point of using legal representation to speak on my behalf. This is my last written communication to the business!
Regards