Patrick BMW offered to repair Mr. [redacted]'s 2007 X3 windshild at a discounted rate. His car did come to us with a damaged winshield, offer will stand for 30 days. Did suggest that he turn it in to his insurance company as comp claim.
Please accept our sincere apology on behalf of our company. I am very sorry to learn that your experience with Sal our Client Advisor and our Finance Dept. was less than adequate. We have spoken with the General Sales Manager of the store who has explained that the additional items needed have...
been ordered and are expected to arrive any day now. He also explained that one of is sales managers has been in contact and is aware of all of your concerns. Once the additional item has arrived we will be contact to schedule a time at your convenience to come to install and do our best to resolve your frustrations. In the meantime if you have any further concerns please feel free to also reach out to [redacted]@patrickcars.com who escalates all concerns such as yours to our upper management department for immediate attention.The Patrick Dealer Group
Customers credit card was reimbursed on Sat Nov 4th. Credits will take 4 or 5 business days to go thru. This is the banks policy, not ours. [redacted] is sorry for the inconvenience, we did not have that much cash available at that time of the morning.
Complaint: [redacted]
I am rejecting this response because:My car did not come with a damage and turning it into my insurance is not an option for me because I am not going to pay 1000 dollars for deductible for no mistake of mine.I want a proof that I got my car into service with a damage. I am not going to buy the piece of paper as proof as they can mark that any time. I just started a [redacted] process in [redacted] on this issue for 1500 dollars plus attorney charges. I also request Revdex.com to come up with a note of what they think about this issue. I request Revdex.com to post this complaint online and make it visible for others
Sincerely,
[redacted]
Initial Business Response /* (4000, 11, 2015/07/28) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@patrickcars.com
We will check all our email providers and have him removed per his request. This was delivered to our team for review 7/28/15. If he...
receives any further communications please have him forward any emails recevied to [redacted]@patrickcars.com so we can see which opt out system isn't properly functioning.
This customer purchased their own car from BMWUSA as this was a lease return vehicle they chose to buy. Patrick is tasked with handling the paper work for BMWUSA, this purchase was between BMWUSA and the customer. All scratches and issues with this vehicle were on this car at time of inspection. The...
tires on this vehcile had less than 2 millimeters of tread which makes them illegal to drive so they had to be replaced per Illinois law. When the customer requested to see the tires we kept them at our service drive for two months and he never picked them up.Most of this complaint is regarding BMW's lease return process we are forced to comply with. I'd recommend filing this complaint directly with BMWUSA as they are the party this transaction was completed with. As far as the clients unhappiness with our service department I am willing to offer a complete vehicle detail completed by our 3rd party detail shop. This would need to be scheduled by appointment by contacting [redacted]
Initial Business Response /* (1000, 5, 2015/01/26) */
Ms. [redacted]:
We represent Patrick BMW, which forwarded us a copy of Mr. [redacted]'s above-referenced complaint.
Our understanding is that Nissan North America, Inc. ("Nissan"), the vehicle manufacturer, authorized an inspection of Mr....
[redacted]'s vehicle in [redacted] with Star Nissan, and there is presently an evaluation and determination as to whether Nissan will perform the repairs requested by Mr. [redacted].
We see the issue in this case as a product matter, with a proper resolution to be worked out between the manufacturer and Mr. [redacted]. It is premature to determine whether this matter will be resolved through those efforts, but to the extent Nissan performs the repairs, that would moot Mr. [redacted]'s complaint against Patrick.
You should be able to confirm this status update with Mr. [redacted]. Upon receiving further information, we will also update the Revdex.com.
Please feel free to contact me with any questions in the interim.
Very truly yours,
[redacted]
[redacted], P.C.
330 N. Wabash, 21st Floor Chicago, IL XXXXX
Phone [redacted] Fax [redacted]@burkelaw.com www.burkelaw.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealer will not take the car back & Nissan north America so far ( 6 weeks at the dealer ) will not fix the transmission in the car
Final Consumer Response /* (4200, 13, 2015/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did agree on splitting the cost of the repair on the transmission ( $5000 to the dealer total cost is $10,000 ) but it's been 3 weeks & I still don't have a ck & nobody from there legal dept has contacted me.
Final Business Response /* (4000, 17, 2015/03/23) */
This issue has been resolved to the satisfaction of both parties.
Recent email from Complaintant,
Hi [redacted],
Here's a copy of my withdrawal of my complaint with Revdex.com.
I called the attorney General's office & told them that I'm Satisfied with Patrick BMW & withdraw my complaint. I had my secretary go on the sites that we put negative comments on & either take down or add to stating we worked out our differences to my satisfaction. If she missed any of them please let me know & I will see to it it gets handled. I'm out of town till Tuesday so I'll put a ck in the mail on Wednesday. Who do I make it out too & where do I send it?
Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: No one has made an attempt to resolve this matter. This is how they treat people and it's simply not right.
Sincerely,
[redacted]
Customer complaint was resolved. Sales Manager [redacted] from Mini contacted the customer and worked out the deal and got the vehicle back from the auction for the customer. Customer purchased the vehicle on 11/12/2016 and he is happy. Thank You
Mr. [redacted] Our Used Car Sales Manager and your Client Advisor have been trying to reach to you regarding your concerns and the information you have provided up to today. Please contact either [redacted] at the phone numbers they provided. You can also feel free to contact [redacted]@patrickcars.com and all information will be forwarded to them.
Initial Business Response /* (1000, 10, 2015/05/22) */
We are happy to work with the client to rectify the situation and have communicated that information with the client. The client needs to get an estimate from a Lexus dealer and bring the estimate to us with his vehicle to Patrick BMW and we...
will assist in correcting the issue. Once the customer has the estimate he should call [redacted] at XXX-XXX-XXXX and he will setup an appointment to correct the problem.
Regards,
The Patrick Dealer Group
[redacted]
Chief Marketing Officer
(XXX)XXX-XXXX - Cell
[redacted].com
Mr. [redacted] 2007 X3 was at our shop 12/29/2015 for a oil change. On the walk around it was noted that his car had some minor rock chips on the hood and the windshield had a small crack at the lower right corner! We do this walk around for this reason to protect ourselves from being...
blamed for things we didn't do. This small crack apparently spread probably due to the environment change, (Cold to Warm). Patrick BMW will not be assisting in the repair due to the simple fact that it came in broken. I [redacted] Service Director did offer Mr. [redacted] wholesale pricing on this repair if he would like it done.
Patrick BMW offered to repair Mr. [redacted]'s 2007 X3 windshild at a discounted rate. His car did come to us with a damaged winshield, offer will stand for 30 days. Did suggest that he turn it in to his insurance company as comp claim.
Please accept our sincere apology on behalf of our company. I am very sorry to learn that your experience with Sal our Client Advisor and our Finance Dept. was less than adequate. We have spoken with the General Sales Manager of the store who has explained that the additional items needed have...
been ordered and are expected to arrive any day now. He also explained that one of is sales managers has been in contact and is aware of all of your concerns. Once the additional item has arrived we will be contact to schedule a time at your convenience to come to install and do our best to resolve your frustrations. In the meantime if you have any further concerns please feel free to also reach out to [redacted]@patrickcars.com who escalates all concerns such as yours to our upper management department for immediate attention.The Patrick Dealer Group
Complaint: [redacted]
I am rejecting this response because: Nothing has been resolved as of yet
Sincerely,
[redacted]
Customers credit card was reimbursed on Sat Nov 4th. Credits will take 4 or 5 business days to go thru. This is the banks policy, not ours. [redacted] is sorry for the inconvenience, we did not have that much cash available at that time of the morning.
Complaint: [redacted]
I am rejecting this response because:My car did not come with a damage and turning it into my insurance is not an option for me because I am not going to pay 1000 dollars for deductible for no mistake of mine.I want a proof that I got my car into service with a damage. I am not going to buy the piece of paper as proof as they can mark that any time. I just started a [redacted] process in [redacted] on this issue for 1500 dollars plus attorney charges. I also request Revdex.com to come up with a note of what they think about this issue. I request Revdex.com to post this complaint online and make it visible for others
Sincerely,
[redacted]
Initial Business Response /* (4000, 11, 2015/07/28) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@patrickcars.com
We will check all our email providers and have him removed per his request. This was delivered to our team for review 7/28/15. If he...
receives any further communications please have him forward any emails recevied to [redacted]@patrickcars.com so we can see which opt out system isn't properly functioning.
This customer purchased their own car from BMWUSA as this was a lease return vehicle they chose to buy. Patrick is tasked with handling the paper work for BMWUSA, this purchase was between BMWUSA and the customer. All scratches and issues with this vehicle were on this car at time of inspection. The...
tires on this vehcile had less than 2 millimeters of tread which makes them illegal to drive so they had to be replaced per Illinois law. When the customer requested to see the tires we kept them at our service drive for two months and he never picked them up.Most of this complaint is regarding BMW's lease return process we are forced to comply with. I'd recommend filing this complaint directly with BMWUSA as they are the party this transaction was completed with. As far as the clients unhappiness with our service department I am willing to offer a complete vehicle detail completed by our 3rd party detail shop. This would need to be scheduled by appointment by contacting [redacted]
Initial Business Response /* (1000, 5, 2015/01/26) */
Ms. [redacted]:
We represent Patrick BMW, which forwarded us a copy of Mr. [redacted]'s above-referenced complaint.
Our understanding is that Nissan North America, Inc. ("Nissan"), the vehicle manufacturer, authorized an inspection of Mr....
[redacted]'s vehicle in [redacted] with Star Nissan, and there is presently an evaluation and determination as to whether Nissan will perform the repairs requested by Mr. [redacted].
We see the issue in this case as a product matter, with a proper resolution to be worked out between the manufacturer and Mr. [redacted]. It is premature to determine whether this matter will be resolved through those efforts, but to the extent Nissan performs the repairs, that would moot Mr. [redacted]'s complaint against Patrick.
You should be able to confirm this status update with Mr. [redacted]. Upon receiving further information, we will also update the Revdex.com.
Please feel free to contact me with any questions in the interim.
Very truly yours,
[redacted]
[redacted], P.C.
330 N. Wabash, 21st Floor Chicago, IL XXXXX
Phone [redacted] Fax [redacted]@burkelaw.com www.burkelaw.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealer will not take the car back & Nissan north America so far ( 6 weeks at the dealer ) will not fix the transmission in the car
Final Consumer Response /* (4200, 13, 2015/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did agree on splitting the cost of the repair on the transmission ( $5000 to the dealer total cost is $10,000 ) but it's been 3 weeks & I still don't have a ck & nobody from there legal dept has contacted me.
Final Business Response /* (4000, 17, 2015/03/23) */
This issue has been resolved to the satisfaction of both parties.
Recent email from Complaintant,
Hi [redacted],
Here's a copy of my withdrawal of my complaint with Revdex.com.
I called the attorney General's office & told them that I'm Satisfied with Patrick BMW & withdraw my complaint. I had my secretary go on the sites that we put negative comments on & either take down or add to stating we worked out our differences to my satisfaction. If she missed any of them please let me know & I will see to it it gets handled. I'm out of town till Tuesday so I'll put a ck in the mail on Wednesday. Who do I make it out too & where do I send it?
Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: No one has made an attempt to resolve this matter. This is how they treat people and it's simply not right.
Sincerely,
[redacted]
Customer complaint was resolved. Sales Manager [redacted] from Mini contacted the customer and worked out the deal and got the vehicle back from the auction for the customer. Customer purchased the vehicle on 11/12/2016 and he is happy. Thank You
Mr. [redacted] Our Used Car Sales Manager and your Client Advisor have been trying to reach to you regarding your concerns and the information you have provided up to today. Please contact either [redacted] at the phone numbers they provided. You can also feel free to contact [redacted]@patrickcars.com and all information will be forwarded to them.
Initial Business Response /* (1000, 10, 2015/05/22) */
We are happy to work with the client to rectify the situation and have communicated that information with the client. The client needs to get an estimate from a Lexus dealer and bring the estimate to us with his vehicle to Patrick BMW and we...
will assist in correcting the issue. Once the customer has the estimate he should call [redacted] at XXX-XXX-XXXX and he will setup an appointment to correct the problem.
Regards,
The Patrick Dealer Group
[redacted]
Chief Marketing Officer
(XXX)XXX-XXXX - Cell
[redacted].com
Mr. [redacted] 2007 X3 was at our shop 12/29/2015 for a oil change. On the walk around it was noted that his car had some minor rock chips on the hood and the windshield had a small crack at the lower right corner! We do this walk around for this reason to protect ourselves from being...
blamed for things we didn't do. This small crack apparently spread probably due to the environment change, (Cold to Warm). Patrick BMW will not be assisting in the repair due to the simple fact that it came in broken. I [redacted] Service Director did offer Mr. [redacted] wholesale pricing on this repair if he would like it done.