Initial Business Response / [redacted] (1000, 5, 2015/01/26) */ Ms***: We represent Patrick BMW, which forwarded us a copy of Mr [redacted] 's above-referenced complaint Our understanding is that Nissan North America, Inc("Nissan"), the vehicle manufacturer, authorized an inspection of Mr [redacted] 's vehicle in [redacted] with Star Nissan, and there is presently an evaluation and determination as to whether Nissan will perform the repairs requested by Mr [redacted] We see the issue in this case as a product matter, with a proper resolution to be worked out between the manufacturer and Mr [redacted] It is premature to determine whether this matter will be resolved through those efforts, but to the extent Nissan performs the repairs, that would moot Mr [redacted] 's complaint against Patrick You should be able to confirm this status update with Mr [redacted] Upon receiving further information, we will also update the Revdex.com Please feel free to contact me with any questions in the interim Very truly yours, [redacted] , P.C NWabash, 21st Floor Chicago, IL XXXXX Phone [redacted] Fax [redacted] @burkelaw.com www.burkelaw.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The dealer will not take the car back & Nissan north America so far ( weeks at the dealer ) will not fix the transmission in the car Final Consumer Response / [redacted] (4200, 13, 2015/02/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) We did agree on splitting the cost of the repair on the transmission ( $to the dealer total cost is $10,) but it's been weeks & I still don't have a ck & nobody from there legal dept has contacted me Final Business Response / [redacted] (4000, 17, 2015/03/23) */ This issue has been resolved to the satisfaction of both parties Recent email from Complaintant, Hi ***, Here's a copy of my withdrawal of my complaint with Revdex.com I called the attorney General's office & told them that I'm Satisfied with Patrick BMW & withdraw my complaintI had my secretary go on the sites that we put negative comments on & either take down or add to stating we worked out our differences to my satisfactionIf she missed any of them please let me know & I will see to it it gets handledI'm out of town till Tuesday so I'll put a ck in the mail on WednesdayWho do I make it out too & where do I send it? Thank You
Initial Business Response / [redacted] (1000, 10, 2015/05/22) */ We are happy to work with the client to rectify the situation and have communicated that information with the clientThe client needs to get an estimate from a Lexus dealer and bring the estimate to us with his vehicle to Patrick BMW and we will assist in correcting the issueOnce the customer has the estimate he should call [redacted] at XXX-XXX-XXXX and he will setup an appointment to correct the problem Regards, The Patrick Dealer Group [redacted] Chief Marketing Officer (XXX)XXX-XXXX - Cell [redacted] @ [redacted] .com
Initial Business Response / [redacted] (1000, 5, 2015/01/26) */ Ms***: We represent Patrick BMW, which forwarded us a copy of Mr [redacted] 's above-referenced complaint Our understanding is that Nissan North America, Inc("Nissan"), the vehicle manufacturer, authorized an inspection of Mr [redacted] 's vehicle in [redacted] with Star Nissan, and there is presently an evaluation and determination as to whether Nissan will perform the repairs requested by Mr [redacted] We see the issue in this case as a product matter, with a proper resolution to be worked out between the manufacturer and Mr [redacted] It is premature to determine whether this matter will be resolved through those efforts, but to the extent Nissan performs the repairs, that would moot Mr [redacted] 's complaint against Patrick You should be able to confirm this status update with Mr [redacted] Upon receiving further information, we will also update the Revdex.com Please feel free to contact me with any questions in the interim Very truly yours, [redacted] , P.C NWabash, 21st Floor Chicago, IL XXXXX Phone [redacted] Fax [redacted] @burkelaw.com www.burkelaw.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The dealer will not take the car back & Nissan north America so far ( weeks at the dealer ) will not fix the transmission in the car Final Consumer Response / [redacted] (4200, 13, 2015/02/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) We did agree on splitting the cost of the repair on the transmission ( $to the dealer total cost is $10,) but it's been weeks & I still don't have a ck & nobody from there legal dept has contacted me Final Business Response / [redacted] (4000, 17, 2015/03/23) */ This issue has been resolved to the satisfaction of both parties Recent email from Complaintant, Hi ***, Here's a copy of my withdrawal of my complaint with Revdex.com I called the attorney General's office & told them that I'm Satisfied with Patrick BMW & withdraw my complaintI had my secretary go on the sites that we put negative comments on & either take down or add to stating we worked out our differences to my satisfactionIf she missed any of them please let me know & I will see to it it gets handledI'm out of town till Tuesday so I'll put a ck in the mail on WednesdayWho do I make it out too & where do I send it? Thank You
Initial Business Response / [redacted] (1000, 10, 2015/05/22) */ We are happy to work with the client to rectify the situation and have communicated that information with the clientThe client needs to get an estimate from a Lexus dealer and bring the estimate to us with his vehicle to Patrick BMW and we will assist in correcting the issueOnce the customer has the estimate he should call [redacted] at XXX-XXX-XXXX and he will setup an appointment to correct the problem Regards, The Patrick Dealer Group [redacted] Chief Marketing Officer (XXX)XXX-XXXX - Cell [redacted] @ [redacted] .com