ReShip.com

Complaint: [redacted] I am rejecting this response because: I have provided the business with the FEDEX tracking number and details and there is no resolution at this timeI am still waiting on RESHIP to respond regarding this issue Sincerely, [redacted] ***

***DOCUMENT ATTACHED [redacted] Attached you will find the email communication between our customer service team and the customer Here is what does not make sense to usThe customer had three accounts open with usHe had an employee at one point handling his accountsThe customer knew they were ordering Prohibited items that could not be shipped to him in CanadaThe three accounts were in the name of three different peopleAt any point the customer while in the hospital could have had one of the other two people contact us regarding this issue and we would have done what we could to help the customer outAs you will see in the correspondence, on multiple occasions we tried to contact the customer regarding the orders and what we needed him to do to get these items shipped to a location here in the USThis customer did lose a substantial investment: however, we provided the services to the customer we could and followed the system we have in place and acted within the boundaries of our terms and conditions that the customer agreed toThe customer however, did notTo Your Success,Justin C***Operations Manager604-592-

I have attached the email correspondence between our customer service team and the customer who has issued this complaintWe use a third party payment provider for all of our transactionThe company is GoInteraPay.comThey are a leader in their industryOur relationsjhip with them is to protect ourselves and our customers from fraudDuring this transaction GoInterPay.com flagged the customers account due to suspicion of fraudlent informationWe advised the customer that GoInterPay would need to verify some informationWe even gave them the information to contact them directlyWe deactivated the customers account upon requestRegarding the charge for storage, that in covered on the Terms and Conditions Policy that the customer agrees to Please let me know if you have any further questions

Good Afternoon,
I am having my customer service team look into thisI will respond again with more information

Complaint: ***I am rejecting this response because: The message from Reship is just more lies from them I never requested that they forward the prescription to me in Fiji I asked them to return them to sender They told me they would keep the pills in their warehouse They say they shipped the prescription back to the issuing pharmacy, but the pharmacy has not received them When and if they arrive, I will contact Revdex.com at that time Thx for your help!Sincerely,*** ***

Complaint: ***I am rejecting this response because:The business has not stated or even suggested a course of action to remedy the fault Since my original complaint,
the business contacted me to state that I would be charged storage on the items they have now confiscated They gave me the option of paying to have it sent back to my son's house I paid for the service, now nothing is happening AGAIN!! Go figure, eh?
Sincerely,*** ***

we have found the customers's package and it shipped out yesterday we are reimbursing them for the cost of shipping

Dear Ms ***, there appears to be a serious lag on my end or Revdex.com’s. Yesterday, I received both of your last emails at the exact same time however is dated July 12th and the other July 20th. I attempted to respond but it claims to be closedPlease reopen the case as I tried to contact you to explain my items are still at their location and I am willing to go in person to retrieve them at the warehouse if they constantly refuse to ship it to my cousin in the US. Please do not give up on me now, I have been on this case for nearly years and your company is the 1st person to actually get a response from them(I and several of my colleagues attempted and we were all ignored and once a representative there even abruptly hang up the phone on me)
Hi again Ms ***, I reread their response and there is something that bothers me.I did add my cousin *** address but it’s true I didn’t process a payment for shipment because I had asked them how much and which method they would accept.this would have been the time I was hospitalized for a chronic illness. I have been cleared for flying so I would humbly ask that you offer them two options in order to resolve this unfortunate incident. the 1st and ideal option would be to pay anything they deem fair for the storage and shipping cost and to send it to my cousin in the US the 2nd option would be to fly over to their warehouse and pick up my merchandise myself. please let me know if your office would be willing to help me last time, you’ve done a great job in getting them to respond after being ignored for nearly half a year. -Sincerely ***

The following is a cut and pasted copy of the email I sent the customer to try and get copies of the correspondence that he sent us as we do not have any communication from the customer
Good Morning ***,
I am the New Operations Manager here with Reship.comI have been here for months nowI
have been working with the Revdex.com on the complaints we have received in the pastMy goal is to try and help our customers find some resolution and help grow our level of service to where it needs to beI have read your complaint and I wanted to reach out to you to get more information as to see what I can do to bring this to a close
First of all please let me say that I understand why you are upsetAs I would be as well in your situationI will do what I can to help figure this out if you will help me put the pieces together
The main obstacle at this point is that we do not have the communications that you said you sentI do not have answer as to what happened because we have completely changed our backend server and upgraded our website
What is the best mode of communication for you? Email? Telephone?
I look forward to hearing back from you and bringing this investigation to a close
To Your Success,
Justin C***
Operations Manager
604-592-

I have attached the email correspondence between our customer service team and the customer who has issued this complaint. We use a third party payment provider for all of our transaction. The company is GoInteraPay.com. They are a leader in their industry. Our relationsjhip with them is to...

protect ourselves and our customers from fraud. During this transaction GoInterPay.com flagged the customers account due to suspicion of fraudlent information. We advised the customer that GoInterPay would need to verify some information. We even gave them the information to contact them directly. We deactivated the customers account upon request. Regarding the charge for storage, that in covered on the Terms and Conditions Policy that the customer agrees to.
 
Please let me know if you have any further questions.

We are currently reaching out to the customer to see what we can do to rectify this situation.

[redacted]DOCUMENT ATTACHED[redacted]
Attached you will find the email communication between our customer service team and the customer. 
Here is what does not make sense to us. The customer had three accounts open with us. He had an employee at one point handling his accounts. The customer knew they were...

ordering Prohibited items that could not be shipped to him in Canada. The three accounts were in the name of three different people. At any point the customer while in the hospital could have had one of  the other two people contact us regarding this issue and we would have done what we could to help the customer out. As you will see in the correspondence, on multiple occasions we tried to contact the customer regarding the orders and what we needed him to do to get these items shipped to a location here in the US. This customer did lose a substantial investment: however, we provided the services to the customer we could and followed the system we have in place and acted within the boundaries of our terms and conditions that the customer agreed to. The customer however, did not. To Your Success,Justin C[redacted]Operations Manager604-592-7255

Complaint: [redacted]
I am rejecting this response because: I have provided the business with the FEDEX tracking number and details and there is no resolution at this time. I am still waiting on RESHIP to respond regarding this issue.
Sincerely,
[redacted]

Here is the URL link for the confirmation that the shipment was delivered:
https://tools.usps.com/go/TrackConfirmAction?tLabels=[redacted]
 
I will follow up with all the correspondence that we have on file through our website with the customer.