Residence Artist Inc.

Kara H[redacted] <[email protected]>Attachments11:37 AM (22 hours ago)to me Dear Ms. [redacted]: It is unfortunate that Ms. [redacted] feels that she has been treated unjustly and believes her experience with Residence Artists to be less than exemplary. We pride ourselves on providing...

our customers with excellent craftsmanship and  superior customer service. In response to Ms. [redacted] complaints against Residence Artists, we provided an estimate (see “[redacted] Kitchen and Laundry Cabinet Worksheet”) which listed a description of work to be performed including cost of labor and approximations for material costs. To address the question of our estimate cost, before Ms. [redacted] made the decision to hire Residence Artists, I did recommend that if she was uncomfortable with the expense of R.A. that she hire a different company. Ms. [redacted] opted to hire Residence Artists so I emailed a letter to her explaining when work would commence (date to be secured by deposit, see invoice #42781), how unknown conditions could extend work, and work changes made by the customer could modify the price. See letter dated April 5, 2016. Ms. [redacted]’s deposit was received April 11, 2016. Ms. [redacted] states that “the painter started to use the wrong product after about 2 days of work.” This product Ms. [redacted] claims to be “wrong” was in reality a glazing that she approved a sample of. However, it appeared too brown when she saw it all on her cabinets. This was a customer decision, not the wrong material. Throughout the process R.A. strived to meet the goals of the customer. Delays and time issues were due to scheduling conflicts within the customer’s home (i.e. daughter’s graduation) that prevented R.A. from returning to Ms. [redacted]’s home to perform additional touch-ups. I have emails and phone calls from June 28, July 26, August 26, and October 26 documenting this. An invoice for work performed at Ms. [redacted]’s home was mailed out June 16, 2016. The total was $11,644.73 with a balance due of $8,644.73 (minus the deposit). See invoice #[redacted]. Ms. [redacted] paid Residence Artists incrementally throughout the summer and had an outstanding balance of $3,644.73 until December 2016, at which time we had to provide her a payment summary for her to pay us $3,000.00 on December 13, 2016. Ms. [redacted] still owes Residence Artists $644.73. Residence Artists is committed to taking care of warranty issues for customers that complete payment on their invoices.  From our perspective, to arbitrarily withhold $644.73 from the final payment with no reasoning or explanation severed our relationship. [redacted] has not called me regarding this issue but has sent me two emails, one of which was threatening. If final payment is completed, I am not adverse to resolving this issue and refinishing the one door. I would also like to ensure that our reputation remains intact. Please let me know what additional steps need to be taken within Revdex.com to remedy this situation. Thank you, K. R[redacted]Residence Artists440.946.8824