Resident706

Apogee ( MyResNet )715 W 23rd StreetAustin, TX 78705March 6, 2018[redacted]PO BOX 1258Denton, TX 76202Dear Mr. [redacted],Thank you for our phone conversations on February 12th.The University of North Texas has partnered with Apogee to provide managed network services. This network...

provides a fast-reliable internet connection for all on-campus residents. In your Revdex.com filing you mentioned that you experienced service interruption that was caused by power or fiber issues.We were unable to confirm any power or fiber issues that would have directly affected your internet services, however, internet outages can occur without notice. We apologize for any inconvenience that this may have caused.In our discussions we also identified that the devices linked to your MyResNet account were not properly registered which can cause service interruptions. During our conversation you agreed that the devices are now properly registered and you are no longer experiencing service interruptions. If you experience any further issues, feel free to contact our 24-hour support center. We would be glad to assist you.I appreciate you taking the time to discuss your concerns.Sincerely,[redacted]
Director Student Services