Residential Appraisal Service

Revdex.com Complaint ID: *** Phone: (412) Fax: Email: [email protected]***,The member in question joined during previous ownership of the clubWe transitioned ownership as of February 1, 2018.The club has always operated with month-to-month contracts
for our members, and we also require a day (on the first of the month) notice for cancellationMembers can cancel at any time and for any time in the future, however far or near in advanceAs stated on page of the previous attached contract and again on page 5.The member in question did not follow the membership policy of giving a day notification of cancellationThis was the reason the member accrued an overdue balanceOur memberships require an active credit card or checking account to be on file for recurring monthly billing, this member had used a prepaid Visa to open his account.There are no notes or records on file that the member requested a paid in full membership, but pursuant to the health club act of 1990, we don't offer paid in full memberships beyond weekly passesThe lack of a proper notification and completion of cancellation is what resulted in account going to collections for the software and billing company, Twin Oaks.The member is considered cancelled and removed any balance with our current company, Blue and White Strength and Conditioning, DBA LionHeart FitnessAny further instances where Twin Oaks woufd attempt to reconcile with the member would be pursuant of the North Club Inc.Best,Jeff W*** Co-OwnerLionHeart Fitness & Tanning