Residential Bancorp

To Whom it May Concern, Residential Bancorp (the Company) is in receipt of the complaint submitted to the Revdex.com by [redacted] *** The Company has forwarded the complaint to its servicer [redacted] ***) for investigation and response Once [redacted] has completed their review, the Revdex.com and [redacted] will receive a formal response from the Company Thank you[redacted] Chief Compliance Officer [redacted]

To Whom It May Concern, Residential Bancorp provides the following response as part of the Revdex.com complaint submitted and received by Mr [redacted] on Tuesday, June 9, Mr [redacted] submitted his loan to an employee (Loan Officer) that subsequently left the companyThe company did not become aware of Mr [redacted] ’ loan difficulties until the Revdex.com complaint was receivedUpon receipt of the complaint on June 9th, pursuant to the Companies Consumer Compliant Policy, the Chief Compliance Officer contacted Mr [redacted] to discuss his concerns as described in his complaint Mr [redacted] was cooperative and forthcoming about the handling of his loanHe expressed his concerns about the loan processing delays due to the departure of his loan officer On June 9th, the Chief Compliance Officer escalated Mr [redacted] ’ concerns to executive management for remediation Beginning on June 10th the company provided Mr [redacted] with the following loan remediation: The company offered to pay for the cost of his Survey - $410.00, due to the delay in processing/ordering; Locked his loan at a rate of 3.75% and provided a lender credit to cover the difference in cost based on the initial rate quoted by the loan officer prior to receiving the borrowers request to lock his loan On June 12th, all conditions were received by the company and his loan was cleared to closeOn June 16th Mr [redacted] signed his loan documents and the company closed his loan The company recognizes that Mr [redacted] unfortunately experienced some delays due to the departure of the employee handling his loanHowever, once notified of Mr [redacted] ’ concerns, the company expeditiously worked to reconcile the matter, provided Mr [redacted] with amenable terms and even covered costs, which enabled his loan to close within seven days of receipt of his initial Revdex.com complaint The Chief Compliance Officer received an email from Mr [redacted] on June 16th, whereby he expressed his gratitude and thanks for the swift handling of his loanAt this time, the company considers this matter satisfactorily resolved and closedThank you

To Whom it May Concern,
Residential Bancorp only provided *** *** with our initial response letter indicating the company needed time to investigate her complaint. However, as of November 10, provided a final response to *** ***, whereby the company elected to refund the $stop payment fee as requested. The company's final response letter details the complaint, stop payment process, and a copy of the refund check sent to *** *** The company hereby considers this complaint closed. Thank youKindest regards,
*** ***
Chief Compliance Officer
*** ***

To Whom it May Concern,
 
Residential Bancorp (the Company) is in receipt of the complaint submitted to the Revdex.com by [redacted].  The Company has forwarded the complaint to its servicer [redacted]) for investigation and response. ...

Once [redacted] has completed their review, the Revdex.com and [redacted] will receive a formal response from the Company.  Thank you.[redacted]
Chief Compliance Officer
[redacted]

To Whom It May Concern,
Residential Bancorp provides the following response as part of the Revdex.com complaint submitted and received by Mr. [redacted] on Tuesday, June 9, 2015.
Mr. [redacted] submitted his loan to an employee (Loan Officer) that subsequently left the company. The...

company did not become aware of Mr. [redacted]’ loan difficulties until the Revdex.com complaint was received. Upon receipt of the complaint on June 9th, pursuant to the Companies Consumer Compliant Policy, the Chief Compliance Officer contacted Mr. [redacted] to discuss his concerns as described in his complaint.
Mr. [redacted] was cooperative and forthcoming about the handling of his loan. He expressed his concerns about the loan processing delays due to the departure of his loan officer.
On June 9th, the Chief Compliance Officer escalated Mr. [redacted]’ concerns to executive management for remediation.
Beginning on June 10th the company provided Mr. [redacted] with the following loan remediation:
1. The company offered to pay for the cost of his Survey - $410.00, due to the delay in processing/ordering;
2. Locked his loan at a rate of 3.75% and provided a lender credit to cover the difference in cost based on the initial rate quoted by the loan officer prior to receiving the borrowers request to lock his loan.
On June 12th, all conditions were received by the company and his loan was cleared to close. On June 16th Mr. [redacted] signed his loan documents and the company closed his loan.
The company recognizes that Mr. [redacted] unfortunately experienced some delays due to the departure of the employee handling his loan. However, once notified of Mr. [redacted]’ concerns, the company expeditiously worked to reconcile the matter, provided Mr. [redacted] with amenable terms and even covered costs, which enabled his loan to close within seven days of receipt of his initial Revdex.com complaint.
The Chief Compliance Officer received an email from Mr. [redacted] on June 16th, whereby he expressed his gratitude and thanks for the swift handling of his loan. At this time, the company considers this matter satisfactorily resolved and closed. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is not resolved because my request for my $30 reimbursement still has not been approved. The message from Bancorp only notifies me that they will talk to their servicer [redacted]. It does not address my reimbursement request.
Regards,
[redacted]