When I came out to do the estimate, I did visually inspect the room. However, the blue on the ceiling was so light that it was virtually impossible to judge that from a visual inspection. It appeared to me that the ceiling was white, so I quoted the job for one coat, which is all that would be...
necessary for a white-over-white ceiling.When I applied the paint to the ceiling and it dried, it became apparent that the ceiling had actually been blue because the blue paint started to bleed through the white ceiling paint. I contacted one of the homeowners and made him aware of this issue and informed him that the cost would be an additional $75.00. The homeowner said he thought that this was too much money and that he would paint a second coat on it himself.For the entire job, which consisted of the ceiling, walls, and trim, we used high-quality Sherwin-Williams paints, as we always do. Applying another coat of paint to the ceiling requires more supplies, and this should not be something I should be responsible for providing without being compensated. It is important to note that if I had originally quoted the job to include two coats on the ceiling, the cost would have been $675.00, as opposed to the original quote of $600.00.The homeowner is accusing us of leaving roller and drip marks on one of the walls. However, when we arrived to paint the room, we found that there were paint samples already applied to that wall. In the places where the samples were applied, the edges of all of them had ridges like someone had applied excessive paint. I did sand the wall prior to applying our paint, but there was so much paint where the samples were applied that without damaging the wall, it would have been impossible to remove them.I value my business reputation and would not do anything I believed was unethical. I have offered to look at the job and discuss a fair and equitable solution for both sides, but the homeowners stated that if I was not willing to fix the issues, which included their demand for another coat on the ceiling for free, I should not bother showing up. They did not want to discuss any options. Based on this, I do not believe that I will ever be able to complete this job to the satisfaction of the homeowners.Regarding the check, I have no problem accepting a check from them if I can be guaranteed another stop payment will not be placed on it.
When I came out to do the estimate, I did visually inspect the room. However, the blue on the ceiling was so light that it was virtually impossible to judge that from a visual inspection. It appeared to me that the ceiling was white, so I quoted the job for one coat, which is all that would be...
necessary for a white-over-white ceiling.When I applied the paint to the ceiling and it dried, it became apparent that the ceiling had actually been blue because the blue paint started to bleed through the white ceiling paint. I contacted one of the homeowners and made him aware of this issue and informed him that the cost would be an additional $75.00. The homeowner said he thought that this was too much money and that he would paint a second coat on it himself.For the entire job, which consisted of the ceiling, walls, and trim, we used high-quality Sherwin-Williams paints, as we always do. Applying another coat of paint to the ceiling requires more supplies, and this should not be something I should be responsible for providing without being compensated. It is important to note that if I had originally quoted the job to include two coats on the ceiling, the cost would have been $675.00, as opposed to the original quote of $600.00.The homeowner is accusing us of leaving roller and drip marks on one of the walls. However, when we arrived to paint the room, we found that there were paint samples already applied to that wall. In the places where the samples were applied, the edges of all of them had ridges like someone had applied excessive paint. I did sand the wall prior to applying our paint, but there was so much paint where the samples were applied that without damaging the wall, it would have been impossible to remove them.I value my business reputation and would not do anything I believed was unethical. I have offered to look at the job and discuss a fair and equitable solution for both sides, but the homeowners stated that if I was not willing to fix the issues, which included their demand for another coat on the ceiling for free, I should not bother showing up. They did not want to discuss any options. Based on this, I do not believe that I will ever be able to complete this job to the satisfaction of the homeowners.Regarding the check, I have no problem accepting a check from them if I can be guaranteed another stop payment will not be placed on it.