Residential Property Management of Idaho

[redacted] asserts that our statements are inaccurate and that she has been able to reconcile all but “about 100” worth of “errors” Our professional property management software, also used by hundreds of property management firms across the nation, dictates how monies are distributed in a Security Deposit settlement When a resident moves out of a property all of the security deposit funds that have been held in trust, are then deposited into the owners account Then all of the bills associated with the rehab of the property are charged to the owners account Some of those charges are charges to the resident for damages and cleaning and then the balance is refunded to the resident Again, all of these appear to be deducted from the owners account, but in fact the security deposit funds were deposited into their account prior to these deductions In addition, there will be wear and tear items that need to be addressed in the property and those items are charges to the owner The $dollars that [redacted] contends she cannot reconcile is new information to our office Our last response to her, providing further explanation and documentation to all of her questions, went uncontested for quite some time until this complaint was receivedResidential Property Management has spent countless man hours and provided multiple documents with pages of emails (happy to provide all of these if necessary) detailing the accounting to [redacted] Residential Property Management has managed an average of doors for approximately investors for nearly years in the Boise Valley We send out statements of account for each one of those doors every month and every month they all balance The rest of our investors have no problem understanding our statements With hundreds of transactions every month, we do make a mistake once in a while When an investor has a question on their statement, they will call and we will have a look at it, give further explanation if we need to and make a correction if we need to In [redacted] ’s case, we have shown her that her account is balanced and provided additional detailed documentation substantiating and explaining every accusation that has been made against us Residential Property Management abides by accounting principles accepted across the nation by hundreds of professional property management firms This trouble began when [redacted] wanted to terminate her contract with Residential Property Management prior to the end of its term She was offered the opportunity to end our contract prior to our placing new residents in her unit and she was upset that we would suggest such a thing and that we needed to fulfill the obligations of our contract As soon as we placed new residents in her units she contacted us wanting to terminate her contract asserting that we had blown out her sprinklers at the first of October instead of at the end of October and that constituted “gross negligence” on our part and she was now entitled to terminate our contract early After consulting with our attorney, Residential Property Management denied her claim of “gross negligence” and informed [redacted] that we were happy to terminate her contract early since she was obviously not happy with our services, but since she waited until we had done all of the work to rehab her property and place a new resident, she would be responsible for the early termination fees lined out in her contract Since we had just accomplished all of the work to rehab both units and find new residents to occupy both units in her property our contract entitled us to $in early termination fees After accepting her early termination, Residential Property Management offered to negotiate the early termination fees so that both parties could part ways on agreeable terms After, what Residential Property Management believes was a generous negotiation, only $in early termination fees, the contract was terminated and the property was closed and all accounts were settled Since that time [redacted] has decided that she is not happy with the negotiation and continues to make accusations and attempt to find fault with Residential Property Management asserting “gross negligence” in the handling of her property in an attempt to gain back her early termination fees Residential Property Management has honored our part of the agreement and would prefer that [redacted] would honor hersIn addition to the pages of additional documentation and explanation that has already been provided to [redacted] , we are happy to provide [redacted] any additional document that she requires to help her understand that her account is balancedSincerely,Brian Shaffer, OwnerResidential Property Management

Residential Property Management contracts out all maintenance to licensed and insured professional vendors, we do not have an in house repair person that completes repairs, further RPM is only authorized to complete non-emergency repairs up to a specified dollar amount, any repairs in excess of the
authorized amount must be pre-approved by the owner of the propertyThe tenants submitted an online maintenance request at 9:PM on August 10, RPM sent the work order request to *** *** on August 11, at 11:AM.*** *** sent a bid to RPM that the repairs to the leaking hose bib would be in excess of $500.00, we forwarded this bid to the owner, who refused the cost and requested additional bids.After obtaining additional bids for the owner they approved the work on September 4, The work was then completed by *** *** *** on September 9, (appointment day set by the tenant).While we understand that a leaking exterior hose bib is an inconvenience, it is in no way an emergency, their request was at no time ignored or denied and at no time was the tenant left without water or servicesWe acted promptly and completed the repair as timely as we could given the restraints upon us.In response to the fence repair from a neighbors dog, we do not manage the neighbors house nor do we have any authority over the neighbor or their dog The tenants advised a couple planks had fallen out, the tenant has a responsibility to nail the boards back up to minimize the damage to the fence along with reducing inconvenience to them by the dog As in all of these situations, there is nothing preventing the resident from talking with their neighbor to help resolve the situation with the dog RPM submitted for bids to complete the repair, but the owner is not obligated to provide a permanent solution to the neighbors dogRPM is bound to the management contract and cannot spend the owners money for a non-emergency situation.Since the tenants move in they have submitted repair requests, all have been addressed timely and without issue.While we can understand and sympathize with the residents’ concerns, we are bound to the management contract and in this situation the owners required additional information resulting in a longer delay than the tenants were previously accustomed to.*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to [redacted], and find that this resolution is satisfactory to me. 
[redacted]
[redacted]

[redacted] asserts that our statements are inaccurate and that she has been able to reconcile all but  “about 100”  worth of “errors”.  Our professional property management software, also used by hundreds of property management firms across the nation, dictates how monies...

are distributed in a Security Deposit settlement.  When a resident moves out of a property all of the security deposit funds that have been held in trust, are then deposited into the owners account.  Then all of the bills associated with the rehab of the property are charged to the owners account.  Some of those charges are charges to the resident for damages and cleaning and then the balance is refunded to the resident.  Again, all of these appear to be deducted from the owners account, but in fact the security deposit funds were deposited into their account prior to these deductions.  In addition, there will be wear and tear items that need to be addressed in the property and those items are charges to the owner.  The $100 dollars that [redacted] contends she cannot reconcile is new information to our office.  Our last response to her, providing further explanation and documentation to all of her questions, went uncontested for quite some time until this complaint was received. Residential Property Management has spent countless man hours and provided multiple documents with pages of emails (happy to provide all of these if necessary) detailing the accounting to [redacted].  Residential Property Management has managed an average of 600 doors for approximately 237 investors for nearly 40 years in the Boise Valley.  We send out statements of account for each one of those doors every month and every month they all balance.  The rest of our investors have no problem understanding our statements.  With hundreds of transactions every month, we do make a mistake once in a while.  When an investor has a question on their statement, they will call and we will have a look at it, give further explanation if we need to and make a correction if we need to.  In [redacted]’s case, we have shown her that her account is balanced and provided additional detailed documentation substantiating and explaining every accusation that has been made against us.  Residential Property Management abides by accounting principles accepted across the nation by hundreds of professional property management firms.       This trouble began when [redacted] wanted to terminate her contract with Residential Property Management prior to the end of its term.  She was offered the opportunity to end our contract prior to our placing new residents in her unit and she was upset that we would suggest such a thing and that we needed to fulfill the obligations of our contract.  As soon as we placed new residents in her units she contacted us wanting to terminate her contract asserting that we had blown out her sprinklers at the first of October instead of at the end of October and that constituted “gross negligence” on our part and she was now entitled to terminate our contract early.  After consulting with our attorney, Residential Property Management denied her claim of “gross negligence” and informed [redacted] that we were happy to terminate her contract early since she was obviously not happy with our services, but since she waited until we had done all of the work to rehab her property and place a new resident, she would be responsible for the early termination fees lined out in her contract.  Since we had just accomplished all of the work to rehab both units and find new residents to occupy both units in her property our contract entitled us to $842.00 in early termination fees.       After accepting her early termination, Residential Property Management offered to negotiate the early termination fees so that both parties could part ways on agreeable terms.  After, what Residential Property Management believes was a generous negotiation, only $300.00 in early termination fees, the contract was terminated and the property was closed and all accounts were settled.  Since that time [redacted] has decided that she is not happy with the negotiation and continues to make accusations and attempt to find fault with Residential Property Management asserting “gross negligence” in the handling of her property in an attempt to gain back her early termination fees.   Residential Property Management has honored our part of the agreement and would prefer that [redacted] would honor hers. In addition to the pages of additional documentation and explanation that has already been provided to [redacted], we are happy to provide [redacted] any additional document that she requires to help her understand that her account is balanced. Sincerely,Brian Shaffer, OwnerResidential Property Management