Residential Recycling of Texas

What other company do you know of that completely closes their customer service department for training? That is what the recording says when you call the week of August 1, 2022. RRRTX tells its customers that "training" is more important than solving customer problems and providing results -- removing their customers' trash.

My trash has been sitting out on the street in Pinehurst for 3 days, Monday, Tuesday and Wednesday (today). No one has returned my phone calls or picked it up. Tomorrow will be the fourth (4th) day.

RRRT is contracted with this resident's neighborhood to provide trash and recycling services each week The individual homeowner is responsible for the bill We bill quarterly in advance for the service which is standard practice in the industry The following is the billing schedule for this neighborhood:Bill Month Service MonthsAugust September - NovemberNovember December - FebruaryFebruary March - MayMay June - August So, when the customer paid in August (even though it was the end of the month) it was for September, October and November service The payment the first of November was for December, January and February We bill early because it normally takes - days to collect from everyone before the service startsThis customer signed up for auto pay with a credit card/bank Auto pay customers are set up in the system according to our billing schedule I've attached a letter that was sent to all the customers in this neighborhood explaining the process, etc This was provided at the start of service and again the first of November If the customer would like to withdraw from auto pay that is perfectly fine, we do have customers that want the credit card information on file in our system but we do not charge them until they receive the invoice and they call to let us know it's okay to charge We are extremely flexible when it comes to working with our individual bill customers We all live on household budgets and greatly understand and respect that one way does not fit everyone TThe customer is paid current through February of next year and will not be billed again until February which will be for the March - May quarter Please feel free to contact me if there are additional questions

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I'm not a customer and should NOT be receiving any information

RRRT is contracted with this resident's neighborhood to provide trash and recycling services each week The individual homeowner is responsible for the bill We bill quarterly in advance for the service which is standard practice in the industry The following is the billing
schedule for this neighborhood:Bill Month Service MonthsAugust September - NovemberNovember December - FebruaryFebruary March - MayMay June - August So, when the customer paid in August (even though it was the end of the month) it was for September, October and November service The payment the first of November was for December, January and February We bill early because it normally takes - days to collect from everyone before the service startsThis customer signed up for auto pay with a credit card/bank Auto pay customers are set up in the system according to our billing schedule I've attached a letter that was sent to all the customers in this neighborhood explaining the process, etc This was provided at the start of service and again the first of November If the customer would like to withdraw from auto pay that is perfectly fine, we do have customers that want the credit card information on file in our system but we do not charge them until they receive the invoice and they call to let us know it's okay to charge We are extremely flexible when it comes to working with our individual bill customers We all live on household budgets and greatly understand and respect that one way does not fit everyone TThe customer is paid current through February of next year and will not be billed again until February which will be for the March - May quarter Please feel free to contact me if there are additional questions

*** *** lives in a neighborhood that does not start service until January 4th? Our company has a signed contract with the *** *** as exclusive trash/recycling hauler for the community? The *** has posted information about the change in service provider on their *** *** as well
as in the community newsletter? As of today, *** *** is NOT in our system? We recently sent out a generic invoice along with detail information about the trash/recycling service, a customer information sheet for the resident to fill out and send back to us (we have not received one from *** ***)? If *** *** will notice, his name is not on the invoice he received - only his address? This is standard procedure in all new neighborhoods since most residents like to know exactly how much the service will cost, etc? Since there will be no other trash/recycling hauler in the neighborhood, I'm not sure what *** *** intends to do with the trash his household generates? I have called our contact person with the *** to alert them to *** ***'s concern - they were already aware of it? If the Revdex.com would like to talk to the board member from the *** that is handling our contract, please contact me with a phone number and I will call with his name and number? Thank you for your time

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I'm not a customer and should NOT be receiving any information.?
?

RRRT is contracted with this resident's neighborhood to provide trash and recycling services each week.  The individual homeowner is responsible for the bill.  We bill quarterly in advance for the service which is standard practice in the industry.  The following is the billing...

schedule for this neighborhood:Bill Month Service MonthsAugust September - NovemberNovember December - FebruaryFebruary March - MayMay June - August So, when the customer paid in August (even though it was the end of the month) it was for September, October and November service.  The payment the first of November was for December, January and February.  We bill early because it normally takes 30 - 45 days to collect from everyone before the service starts. This customer signed up for auto pay with a credit card/bank.  Auto pay customers are set up in the system according to our billing schedule.  I've attached a letter that was sent to all the customers in this neighborhood explaining the process, etc.  This was provided at the start of service and again the first of November.  If the customer would like to withdraw from auto pay that is perfectly fine, we do have customers that want the credit card information on file in our system but we do not charge them until they receive the invoice and they call to let us know it's okay to charge.  We are extremely  flexible when it comes to working with our individual bill customers.  We all live on household budgets and greatly understand and respect that one way does not fit everyone.  TThe customer is paid current through February of next year and will not be billed again until February which will be for the March - May quarter.  Please feel free to contact me if there are additional questions.

[redacted] lives in a neighborhood that does not start service until January 4th.  Our company has a signed contract with the [redacted] as exclusive trash/recycling hauler for the community.  The [redacted] has posted information about the change in service provider on their [redacted] as well...

as in the community newsletter.  As of today, [redacted] is NOT in our system.  We recently sent out a generic invoice along with detail information about the trash/recycling service, a customer information sheet for the resident to fill out and send back to us (we have not received one from [redacted]).  If [redacted] will notice, his name is not on the invoice he received - only his address.  This is standard procedure in all new neighborhoods since most residents like to know exactly how much the service will cost, etc.   Since there will be no other trash/recycling hauler in the neighborhood, I'm not sure what [redacted] intends to do with the trash his household generates.  I have called our contact person with the [redacted] to alert them to [redacted]'s concern - they were already aware of it.  If the Revdex.com would like to talk to the board member from the [redacted] that is handling our contract, please contact me with a phone number and I will call with his name and number.  Thank you for your time