Residential Solutions Construction

Client not found in CRM, until we noticed her email address was [redacted] .? Client is in CRM under [redacted] Upon review of client file, client’s loans were consolidated and application for REPAYE was completed and was/is awaiting receipt of client Proof of Income.? The consolidation put her into a standard repayment plan (a necessary first step to REPAYE) and the REPAYE application will put the client into a pay-as-you-earn payment schedule and a path to loan forgivenessCompany has continued to reach out to client to complete REPAYE.? Client has not responded, nor has she cancelled her contract with Company.? Client received the consolidation services and the Company continues to wait for the proof of income documents to complete REPAYE, and further reduce her monthly payments.? ?

[redacted] This client is not a SLC Customer but a Progress Advocates customer.?

Tell us why hereRef: # [redacted] Client contract was cancelled No services were rendered and no fees were charged

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The business states they have reached out to me to resolve this issue but I have not been contacted by student loan careI have not completed my consolidation with this company because I was advised against doing so by my loan provider (fed loan)Student loan care has not contacted me by email since May *, I have also never been contacted by phoneI have contacted Equitable Acceptance, they notified me that my account had been canceled and that I owed no outstanding feesI was satisfied with Equitable Acceptance, they made several attempts to contact me and resolve the issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Complaint # [redacted] [redacted] Client not found in CRM Maybe under a different name or may not be the Company’s client A different company, National Student Servicing, used the Student Loan Care name prior to 6/*/

After a second review, [redacted] clearly acknowledged our fee was to be paid outside of her student loan payment. We submitted the application, consolidation was done for part of the loans, and the client was advised that DoE took 60-days to approve the REPAYE application. After days, the client called looking for approval. Apparently at that point, she called her servicer to ask why we hadn't heard back. The application was at DoE not the servicer. In fact, when the client is approved the loans move to a new servicer, so the servicer is disincented to help the clients move into these new programs (lower monthly payments, etc.). The servicer never told her she would have lower monthly payments and PSLF in place from our service to her. So the servicer says we are a Scam? No, we are doing for the client what the servicer is failing to do. Our specialist did an excellent job for [redacted] , and she would have significantly benefited financially (after our fees) from our help. Can the consumer do the work themselves, absolutely, as we highlight on page of our consumer agreement. The consumer can also do their own taxes, but many would rather have a specialist help them, because when it comes to your money, its too important to do it right.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]