Residential Tech Services

Customer fails in everything to do with good business practices, customer service or product knowledge. Very rude and arrogant is a shake down artist and should be put in jail. Never use this service , never let them in your home . if you see them coming run and lock the doors . your home warranty business's use them tell them you do not want this company on your property

Our home warranty company contracted Residential Teach Services to repair our oven. Mike G, the owner, was rude from the beginning while setting up the appointment but people have bad days so we let it slide. We paid our deductible with a check which was promptly cashed. The technician who arrived was polite and professional but unfortunately brought the wrong parts so we had to reschedule. Mike called to reschedule and became aggressive over the phone when he was alerted for 3rd time that the name on the paper work was wrong. He actually used the wrong name over and over in a smug tone. He became aggressive and when he was told his behavior was out of line he began to argue and threatened that the phone call was being recorded. Being recorded without prior consent is against the law! The customer service they offer is below par. This person is very unprofessional and clearly doesn't value his customers. Thankfully we figured it out before any repairs were actually made and our warranty company was able to find us another hardworking repair company that values their customers.

I want to bring a very disturbing issue to your attention about a company named Residential Tech Services Inc. in Chino California. They represent themselves as a authorized repair company for numerous brand witch you are one. In Feb. of 2019 my DCS (Fisher & Paykel) oven was making strange noises, I called Fisher & Paykel and talked to their customer support and was told that the oven needed to be serviced. They recommended to me Residential Tech Services Inc. as 1 of 2 authorized service and repair companies in my area. I called Residential Tech Services Inc. and booked an appointment for $105.00 paid up-front. On the day 2 technicians showed up. I was told that 1 was supervising and 1 was in training who would be doing the work. After assessing the problem I was given a quote for $385.00 USD. $149.00 for the OEM part (igniter ***, see page 4) and $225.00 for the service. I was shocked. But as the tech explained you have a premium product and cost to repair them are at a premium. I approved the repair.

The tech mentioned that the oven burner might need to be replace soon but not now. I thanked him for this info. He gave me the part number. A few days later I was interested in what this burner part would cost. I visited the Fisher & Paykel official site and looked up the part. While I was there I was interested in the cost of the part that was replace as OEM by Residential Tech Services Inc. I was surprise to see the part on the F&P site looked nothing like the part I saw Residential Tech Services Inc. installed. The F&P OEM oven igniter (***) part had attach red clips already on the wires and the part that was installed did not. They cut of the clips from the old part and attached them to this new part. As well the ceramic body of the F&P OEM was tan and the body of the part that was install was white (see page 3). I called Residential Tech Services Inc. and asked them do they use OEM and the answer was “YES”. I talked to ***athan who said he was the owner. I asked why does the part on the F&P site look noting like the part that I saw them install. He stated Residential Tech Services Inc. only uses OEM parts. Please answer my question. I asked again “why does the part that was installed look nothing like the F&P site part.” He again repeated his answer and included it might be an older part. I was not happy with his evasive answer. Ending the conversation.

Here is my second issue. Two service technicians show up from Residential Tech Services Inc., I was told by *** that (***) was in training and *** was there to supervise. After doing the math on my quote it is no coincidence that the bill reflects this. $112.00 (tech 1) + $112.00(tech 2) + $146.00 OEM part (California tax)= $385.00. I have paid for 2 technicians to do a job that only calls for one. I am paying this company Residential Tech Services Inc. additional costs of $112.00 (doubling the labor costs) to train their new employees. This is criminal, dishonest and deceitful trying to take advantage of unsuspecting customers for their own personnel gain. If it is not bad enough that this company Residential Tech Services Inc. is doing incorrect and unauthorized service repairs as well telling and charging customer that they use OEM parts that are not, now they are double charging me to train employees.

Very very upsetting. I have filled a complain with F&P customer support (case# ***), providing them with pictures of the part that was installed. Fisher & Paykel regional service manager ***ny *** has concluded that “YES” the part that was installed is NOT an OEM Fisher & Paykel part as stated on the invoice and that I was charged, and the installation of this part is “INCORRECT” and does not conform to F&P repair guidelines set up for authorized service companies. Mr. has told me that Residential Tech Services Inc. has been removed as an authorized F&P service center for these most serious infractions.

Who knows how long Residential Tech Services Inc. has been getting away with charging customers full price for parts that are not OEM and doing incorrect service repairs. And now double billing for labor. Makes me really mad and frustrated. If I was not watching them do the work never of notice these criminal and dishonest acts that this company is committing. This company is taking advantage of the fact that they are an authorized and recommended by F&P and others name brands and so they go uncheck by customers no questions asked.

I am sure you see the seriousness of these issues and urge you to look into my concerns. As the repairs that are being done by Residential Tech Services Inc. are incorrect and could be unsafe and lead to hazardous conditions like fires. As well pull lives at risk and any company could be liable for damages perpetrated by Residential Tech Services Inc. who is an authorized brand company.

Thank you

I called Lowe's Warranty Services Dept., to obtain repair services for the gas dryer I purchased. It was determined that the dryer was no longer under warranty, but Lowe's recommended one of the service companies that they use; Residential Tech Services, Inc. I called the company today, December 14, 2018, to schedule a service call, and was told that I had to give them a credit/debit card number to secure an appointment. I did so and had an appointment for Monday, December 17, 2018. After making the appointment, I called around and found another company that was able to service the dryer on the same day, and scheduled an appointment with them. I then called Residential Tech Services, Inc., to cancel the appontment for 12/17/2018, the call went to voice mail, so, I left a message. *** at Residential Tech Servicces, Inc., returned my call shortly after, and stated that the $85.00 service call charge was non-refundable. I told *** that "it's not fair, to lock someone into paying for services without disclosing your policy upfront." I then asked "why wasn't the company's payment policy stated upfront?" ***, said "I apologize for the inconvenience. but that's our policy." *** never answered my question as to why it wasn't stated upfront that the fee paid was not refundable. He apologize for the inconvenience two more times, and said he would have a technician sent to my home within two hours. My complaint is; the company basically locks you in an appointment, for failure to disclose their policy upfront. Their policy must be disclosed upfront for services not covered under warranty, in order for the caller/consumer to make an informed decision.

Tech was in our home for 20 min. Next day, he called and stated that he made a mistake on our invoice and did not charge us for labor and he should collect $120.00 additional from us. I advised Brian that I would have to work with my husband and our landlord to discuss what happened.
They already charged us $120.00 and once again, they gave us a receipt that states we paid in full. My husband was familiar with the part and we did our research after the fact, also. The igniter part for the dryer could not have cost more than $45.00. Therefore, we paid $75.00 for 20 minutes of a service call that the tech needed assistance with, in the same city Residential Tech Services resides.
Mike proceeded to call me multiple times per day, from 4 different phone numbers, and left aggressive messages. He stated that he would have to resolve matters by coming to our home. He then stated that he would have to go after our landlord if I didn’t call him back “immediately.” This is now only 4 business days after the initial phone call from Brian. I had already received about 7 aggressive voicemails from Mike. We had been working, our landlord had been working, and we were at a funeral one of those days.
My husband called Mike yesterday, December 13th, to discuss the situation. Mike stated that it was too late and that he has already sent it to collections under our landlord’s name and hung up.
This was not our mistake. This was Brian’s mistake. We are doing a favor to Residential Tech Services by trying to get in contact with our landlord to resolve the situation. Residential Tech Services has provided us a receipt stating we paid our invoice in full. To threaten us, by saying he is going to come to our residence and he is sending our landlord to collections, is absurd. Our landlord is the one who would be paying anyway. He could have came and picked up whatever cash we decided to give him to resolve the situation.

I am not sure my head was on straight when Residential Services responded to my call.
I explained the burner problem on my Samsung range and stated it was that way from day one. They removed the burner, cleaned the igniter using a wire brushed and said it was fine now. No adjustment was made to the burner. They then gave me the bad news, saying Samsung would not cover the call even though I had the extended warranty.
Funny comment from the technician who said I could either pay the $85.00 diagnostic fee or not, my call. Thinking I was obligated so I gave them a check. As I think back that didn't make sense. I have subsequently contacted Samsung for a verification and have also put a stop payment on the check for $85.00.
I have checked other online reviews afterward and seen other similar situations.
Not happy or confident with the way this firm addresses customer situations.