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Resolute Fitness

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Resolute Fitness Reviews (6)

Complaint: ***
I am rejecting this response because: It was never discussed that we were not entitled to an auditionYes, I am not disputing the fact that we weren't guarnateed employment but no where in the manual does it say anything about an auditionThat is nonsenseI would like to come to an agreement on some what of a refund so I can go elsewhere to take another training program, to fuflill my passion and gain experience! I simply do NOT have all the money in the world to pay all this money and get nothing in return. I would also like to know what negative feedbacks I was givenI was never told "personally" what I had to work onMy personal assessment shows none of that! This is not how I like to go about things but I am frustrated about the situation, if I need to work on something that I lacked then I needed to be told what it was to improve!
Regards,
*** ***

Our apologiesThis business suddenly closed on October 31stRefunds are pending and will be assessed the week of November 7thWe were not aware of the closure until Friday, October 28th and are doing our best to respond to all clients

Customer registered, paid for and attended our Cycling Teacher Training ProgramThis program is differentiated from others in that we do not require an upfront audition, it's open to any and all who would like to pay the fees and attendTherefore, we get a wide range of participants with varying
levels of talentWe make it VERY CLEAR that there is no guarantee of employment upon completion of the programAll participants sign a waiver agreeing they understand they will not be guaranteed an audition, or an offer of employmentThis program offers ACE CONTINUING EDUCATION credits, and this is indicated on our website in the program description, at the first class session, in the course manual and on the participant's certificate of completionWe work very hard to make all these points clear. At the time the course was completed, this client was very happy with the feedback and constructive criticism she received, and indicated as such on a course evaluation.Weeks later, this client became extremely frustrated and disgruntled having not been offered a teaching position with our studio upon completion of the courseShe asked for a full refundAs we made no guarantee of employment, she received unlimited classes for weeks, and hours of classroom sessions, practice teaching and feedback, she received the full value of the course and we therefore declined her request for a refund

Complaint: ***
I am rejecting this response because: Yes, I was happy because the feedback I got was all positive and yes maybe I did give a good assessment in return but that was before I knew I was not given the opportunity to auditionI thought that we were entitled to an audition, and we should have been for the amount of money that I lost! In addition, some fellow trainees didn't even have to audition and were automatically selected! This was 110% not fair to me, that I wasn't even given a chanceI also was frustrated with the lack of professionalism received in the responsesI was nothing but cordial, stating my case and asking for answersI just felt as if I was treated poorlyAll I was asking for a chance to audition or to least understand why I was not "right" or what I needed to work onAnd if anything, maybe partial refund, if anything!
Regards,
*** ***

This complaint was resolved and the customer has since been refunded her full purchase amount.

I'm not sure how this will be resolved in a manner that will satisfy the customer? She will not receive a refund because she received the full service and value of the course as promised. Unfortunately, her memory and perception differs greatly from ours regarding the feedback she received during the course. She has chosen to remember only the positive feedback she received. Based on this customer's performance throughout the course and at the final ride, she was not deemed ready for employment. It was suggested to her to seek employment elsewhere. She has balked at this notion, and has instead chosen to spend her time fighting for an audition which she deems "entitled" to - as mentioned in her previous response. No member of this course is entitled to an audition, and this was made clear in all course materials, and discussed at both the first and last classroom session.

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Address: 1100 S. Lamar Blvd Ste 1115, Austin, Texas, United States, 78704

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