Resolute Partners

Review: I sign up for service with Resolute partners and missed and signed up twice. so, therefore $70.00 was taken out of my account monthly. I never used the service and it was not good at all. I totally forgot about it. I was suppose to cancel when I left Wichita Tx, but being exhausted and excited about leaving. I failed to cancel my account. I left TX in 2012 , in the latter part of July. The funds was withdrawn from my acct until Feb. 2013. My mom notifed me about the strange money being taken of my account and she called and they told her I had to call and cancel and I did call. They even stated that they did not even service the area. I faxed over them my orders twice and the total came to $490.00. They only refunded me $70.00 May 20, 2013. I asked for the balance and they stated they refunded me all I was due. It's unfair, yes I admit I failed to cancel in time, but I was very tired and exhausted and ready to leave Texas area, I was 19 at the time just out of basic training and very home sick and unexperience with business. I asked for the refund back from the time I left to go to Flordia August 2012 until Feb, 2013. Why should I pay for service I didn't get and never used. I only ask for them to do the right thing.Sincerly, [redacted]

Account_Number: [redacted]

Desired Settlement: DesiredSettlementID: Refund

They have my account information and to please place my money back in my account. Thank you

Business

Response:

Business Response /* (1000, 8, 2013/07/16) */

Customer called in for the first time in Feb 16th, 2013. At time we instructed customer to send orders to us and we would process cancellation immediately. Orders were not sent until May 17, 2013. However, we immediately cancelled service upon verbal request (Feb)as a courtesy while waiting for orders although our published terms & conditions state that orders must be received. Upon receiving orders we additionally refunded customer for the billing month of Feb since that was the month that the request came in. Since complaint was filed we discovered that customer had a duplicate account which should have been refunded in full. Refund has since been applied to customer in the amount of $385. Total amount of refund given to customer was $455.

Review: I'm in a dorm paying 49.99$ a month for wifi that rarely works and when it does work I'd rather just use my data , but my smart tv can't use data and I'm getting a download speed of approx 100kbps when an optimal is around 3000 I don't think it's right that I have to over pay for wifi that doesn't even compete with a rundown motelDesired Settlement: Better wifi or money returned to all of the poor kids paying for this at the dorms

Business

Response:

Review: Hello there,

I am an active duty Air Force member living on [redacted]. In our dorms our internet is contracted through Czee Networks which is a subsidiary of Resolute Partners.

For many years now the internet in the dorms has been a problem. Czee is the only provider that serves our dorms, and we have no other option than to use them. Since before I have gotten here, the internet service that we pay for is unacceptable. I pay for a $50 a month "Stinger" plan that claims to have unlimited high speed internet service. The actual service I pay for is not the advertised product.

There is extreme packet loss (loss of data) through this internet; often tests show 75% or more of data loss. While surfing the internet the speed is barely acceptable for simple web pages; sites like YouTube or any other streaming service are often not able to load. While engaging in online gaming, the connection is terminated after a few seconds for some games and for others it is too bad to even try and play. Non of this comes close to the advertised

"high speed internet service".

Another major issue is contacting Czee to fix any of the problems. Upon calling them, all they say they can do is put in a ticket to their "tech support" to fix the issue. The issue with this is for the past couple months they have said that there is a access point down in our dorm (which has never been fixed). The only option they give us is to put in a ticket. They say they don't know what happens with the ticket that is put in, they don't have a phone number for the tech support, and they don't have any contact with them at all. This major disconnect leaves a multitude of issues. Myself, along with many others, have submitted numerous tickets that simply seem to disappear. We never get calls back or any contact with the company after putting in a ticket. Even their customer support representatives state that tech support doesn't call anyone.

I fear that the reason we are treated this way as customers is because they are the only provider on base for internet services and they have no motivation to fix or upgrade any of their systems to a industry-competitive level. They know that we have no option.Desired Settlement: I simply wish to have working, modern internet at an acceptable speed. It doesn't have to be the fastest out there, but there is no reason that we must pay $50 dollars a month for a product that is slightly better than dial up. I request for the betterment of my whole building that the company does something to increase the internet speed.

Business

Response:

Review: This company has provided me with Internet service for 4 months. It has seriously underperformed, especially for the price I pay every month. I finally went to cancel the service, and they extended my membership for three years auto renewal without telling me. This is outrageous. I am a military member and I expect better treatment. Please hold them accountable for their poor service.Desired Settlement: I expect at least one month refunded and FOR THE ACCOUNT TO BE COMPLETELY CANCELLED. Thank you.

Business

Response:

Review: I am a subscriber to Resolute Partners LLC's [redacted] internet, and I'm incredibly disappointed with the service being provided. On any given day, I would experience an average of 25% - 35% packet loss, with peak loss up to 100% for up to a minute long, with this happening every 15-20 minutes. Along with this, there is an almost nonexistent upload rate, that I've tested to be around 50 kb/s at it's highest from [redacted].net. This makes it extremely difficult to play games (of which none require p2p connections), upload any sort of data, or even load pages. I submitted a complaint via [redacted] customer service, only to receive "You're complaint has been received and a ticket has been sent to our support team", which tells me that my complaint was neither taken seriously, nor was an attempt made to have my issue solved. This is not a recent issue, either, as I was warned when I first purchased [redacted] that it was not worth the money, and that was 3 months ago. I can also verify that every device I use is compatible with the service I purchased.Desired Settlement: I request that the integrity of the connection be corrected, so that [redacted] can meet industry standards of internet service.

Business

Response:

Review: United States service members being taken advantage of with incredibly slow internet service and unfair pricing. I can't even watch a 2 minute video without having to wait 20 minutes for it to load the next 20 seconds. This is garbage. I ran a speedtest on your internet service at speedtest.net and have gotten anywhere from .12 Mb/s to 1.3 Mb/s. The Time Warner STANDARD internet service for base housing and baracks has averaged TWENTY-ONE (21 Mb/s). Nearly 20 times faster than cZeeWireless (Resolute) I have an idea. How about you purchase more bandwidth so these Marines stop getting price gouged and ultimately screwed over. Facts are facts. If you choose to rebuttal this complaint, feel free to run an accurate speed test from a third party. It's not difficult to see the problem here.

Product_Or_Service: CZeeWIFI

Order_Number: 24 hour trial subscr

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Fix the problem or cease operations. Give the Marines a respectable service.

Business

Response:

Business Response /* (1000, 8, 2013/07/16) */

In checking our records it appears that this complaint is the first that we have heard from the subscriber. We would like to reach out to him and find out more information, such as what building he was experiencing difficulties so we can trouble shoot with him. We have refunded him the $9.95 he paid for the service and we plan on reaching on to him via the email address he used to set up his account so we can better understand and resolve the issue.

Review: Hello there, I am an [redacted] member living on [redacted]. In our barracks our internet is contracted through [redacted] which is a subsidiary of Resolute Partners. [redacted] is the only provider that serves our barracks, and we have no other option than to use them. I have been on base for a month now, and have only had working internet service for a few days out of that month. Since before I have gotten here, the internet service that we pay for is unacceptable. I pay for a $50 a month "Stinger" plan that claims to have unlimited high speed internet service. The actual service I pay for is not the advertised product. If the service is working, there is extreme packet loss (loss of data) through this internet; often tests show 75% or more of data loss. While surfing the internet the speed is barely acceptable for simple web pages; sites like [redacted] or any other streaming service are often not able to load. However, typically the internet service is down and not available for use on regular occasions. To find the internet service available is very rare. None of this comes close to the advertised "high speed internet service". Another major issue is contacting [redacted] to fix any of the problems. Upon calling them, all they say they can do is put in a ticket to their "tech support" to fix the issue. The issue with this is for the past month they have said that there is a access point down in our barracks (which has never been fixed). The only option they give us is to put in a ticket. They say they don't know what happens with the ticket that is put in, they don't have a phone number for the tech support, and they don't have any contact with them at all. This major disconnect leaves a multitude of issues. Myself, along with many others, have submitted numerous tickets that simply seem to disappear. We never get calls back or any contact with the company after putting in a ticket. Even their customer support representatives state that tech support doesn't call anyone. I fear that the reason we are treated this way as customers is because they are the only provider on base for internet services and they have no motivation to fix or upgrade any of their systems to a industry-competitive level. They know that we have no option.Desired Settlement: I would like a refund due to services not rendered, misguided advertising, and lack of results when attempting to call the service hotline to resolve the issue.

Business

Response: