Resolute Retractable Screens

Because of [redacted] 's unpredictable schedule of working at night and not being available during the day, scheduling an appointment was close to impossibleThe deposit of $was towards custom retractable window and door and not the permanent screens as he mentioned [redacted] had received the custom merchandise via ***(tracking# [redacted] )and is holding it and there is still a balance owed for these custom items [redacted] said that I will have to run after him for the balanceThe day of installment I was delayed and called me [redacted] and told him I'm running late which he was ok withWhile waiting for the special order of the original [redacted] window screens which have certain code for each size I called him again to tell him I'm on my way he started screaming and dodnt give me a chance to say a wordEvery time I tried to say a word his voice overcame mine so he won't have to listenHe said he w ill see me on court but HE IS THE ONE THAT OWES MONEY TO THE COMPANY FOR CUSTOM MERCHAMDISEHe also mentioned don't worry, that he is good at these thingsHis balance owed is $which he doesn't want to pay

Revdex.com:At this time, I have not been contacted by Resolute Screens regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First, that's why appointment are made, and as I said before he couldn't keep any of our appointmentsThe was for merchandise and installmentI have received two screens that haven't been installedSecond, as he saidI had to call him, because he was late and per our conversation He wasn't coming againI wasn't O.Kwith his lack of concern of my time and money. Third, the screen where suppose to be customHe was going to *** *** for them, and then trying to charge me dollars for eachI went to *** *** and gave them my screen sizes before I did business with him, and the most expensive one was dollarsI wanted something better then thatThird, he is in the business of costumer service and salesHe tried to cheat me in both and I will not pay for that
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Because of [redacted]'s unpredictable schedule of working at night and not being available during the day, scheduling an appointment was close to impossible. The deposit of $450 was towards...

custom retractable window and door and not the permanent screens as he mentioned. [redacted] had received the custom merchandise via [redacted](tracking#[redacted])and is holding it and there is still a balance owed for these custom items. [redacted] said that I will have to run after him for the balance. The day of installment I was delayed and called me. [redacted] and told him I'm running late which he was ok with. While waiting for the special order of the original [redacted] window screens which have certain code for each size I called him again to tell him I'm on my way he started screaming and dodnt give me a chance to say a word. Every time I tried to say a word his voice overcame mine so he won't have to listen. He said he w ill see me on court but HE IS THE ONE THAT OWES MONEY TO THE COMPANY FOR CUSTOM MERCHAMDISE. He also mentioned don't worry, that he is good at these things. His balance owed is $161.59 which he doesn't want to pay.

Revdex.com:At this time, I have not been contacted by Resolute Screens regarding complaint ID [redacted].Sincerely,[redacted]

Review: On April **, 2015 I had called Resolute Screens, located in [redacted] to install screens on my new home. I spoke to [redacted], I scheduled an appointment to measure my windows and on the [redacted] he had came and did the measurements and I wrote him a check for 450.00 dollars for the down payment and he told me he would have someone make the screens and he would call and set up the installation. On the [redacted] I received a call informing me my screens are done and the installer who goes by [redacted] will call me. [redacted] called and asked if 1100 on the [redacted] was good. I asked how long it would take and he said. Maybe a HOUR! The [redacted] came and after waiting 30 minutes after the scheduled appointment with no phone call, I called [redacted]. He didn't pick up. I then called [redacted] who sounded surprised that [redacted] was late. He said he would call [redacted] and call me back. He left me a voice mail at 9:20 p.m. saying he don't know what happen and I would have to reschedule. On the [redacted] I called and [redacted] called back around 1:00 p.m. and I explained my work schedule is unpredictable for the next week so, after calling back and forth with [redacted], [redacted] called back and with no explanation why, he said he was sorry. I then told him I just wanted the screens up. I then rescheduled for May [redacted]. May [redacted] came and [redacted] was 40 minutes late from the 5:00 p.m. appointment. He stated he had the screens but, needed to do more measurements. I asked why? He shuck his head and took the screens out of his vehicle. Done of the screens fit, further more, they were old looking and damaged. [redacted] called [redacted] and I spoke to him. I explained these weren't the windows we went over and they looked nothing as advertised. He said he would personally do it him self tomorrow and told me he would be there at 11:00 a.m. It didn't make any scents, if they all had to be made by someone else how is he doing it in one day. On may [redacted] at 10 called and said he would be a little late because he had to stop at [redacted]. 11:00 a.m. came and went and at 120Desired Settlement: I would like my money back.

Business

Response:

Because of [redacted]'s unpredictable schedule of working at night and not being available during the day, scheduling an appointment was close to impossible. The deposit of $450 was towards custom retractable window and door and not the permanent screens as he mentioned. [redacted] had received the custom merchandise via [redacted](tracking#[redacted])and is holding it and there is still a balance owed for these custom items. [redacted] said that I will have to run after him for the balance. The day of installment I was delayed and called me. [redacted] and told him I'm running late which he was ok with. While waiting for the special order of the original [redacted] window screens which have certain code for each size I called him again to tell him I'm on my way he started screaming and dodnt give me a chance to say a word. Every time I tried to say a word his voice overcame mine so he won't have to listen. He said he w ill see me on court but HE IS THE ONE THAT OWES MONEY TO THE COMPANY FOR CUSTOM MERCHAMDISE. He also mentioned don't worry, that he is good at these things. His balance owed is $161.59 which he doesn't want to pay.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First, that's why appointment are made, and as I said before he couldn't keep any of our appointments. The 450 was for merchandise and installment. I have received two screens that haven't been installed. Second, as he said. I had to call him, because he was late and per our conversation He wasn't coming again. I wasn't O.K. with his lack of concern of my time and money. Third, the screen where suppose to be custom. He was going to [redacted] for them, and then trying to charge me 75 dollars for each. I went to [redacted] and gave them my screen sizes before I did business with him, and the most expensive one was 45 dollars. I wanted something better then that. Third, he is in the business of costumer service and sales. He tried to cheat me in both and I will not pay for that.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Resolute Screens regarding complaint ID [redacted].Sincerely,[redacted]