Resort Consulting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To Whom It May Concern It is obvious my communications with [redacted] have different meanings He seems to be caught up with his own hype What he hears versus and what is being done is perplexing What we discussed was what RC should have already conducted months (a year?) before now I have requested a status to know what is happening every time I contacted the company and how you were going to achieve your task At one time, I specifically discussed your attempt to have my credit card companies pay for this loss, which I already had tried It is about the company at fault and you repeatedly attempted to do not do that You contacted USAA who responded during our previous 3-way telephone call and they declined to pay The guilty company should be paying for their failure not the credit card companies to pay for the guilty This is the only action confirmed due to my presence since day one! I asked [redacted] if he or your company could recover the money in other ways and the response was a “yes.” One was supposedly using a “slush” fund contributed by companies doing business This money could be recovered but required you to go through some legal process Some of the accounts selling the Timeshares I identified to you were closed in the past and my research revealed for some had “expired’ and had no ability to recover any money None of this information has been identified to me, yet I was charged as if you could The question remained on what was being done The answer from [redacted] was another offer of more words on how to your ‘technique’ was to develop a dialog to have them voluntarily return the money This must have been an in-house joke! Supposedly the company was contacted If not cooperation, RC locates the owner for a demand, and then the “fund” is attempted, and whatever None of this action has been accomplished or if done no summary to notify me of their status of their receipt, denial, or even under review After more than a year or these many recent months your company supposedly is “working on it” there has been no response (A phone call telling me you are working on it does not hack it.) Until now I have had to pay multiple times for the same service offered with no results and absolutely no substance of factual action taken Everything I have been told by a company employee is in conflict with the direct and simple contract My so-called ‘stop work’ was simply a request for someone to provide some concrete results and the status of my account His words may sound nice, but they do not necessarily equate to action or proof The RC “action” has been a failure to perform, requiring more money and an attempt for more money He refused to send any supporting documents One of ***’s latest emails is a clear example in a lack of communication RC has breached the contract which means it is invalid and the refund policy does not apply I am not planning to waste my money for naught Your misrepresentations, claim in misunderstandings, and supporting operations lacking in action seem to be based on personal opinions not facts All this lost time has now precluded any recoverable money due to their inaction If my money is not returned, I will pursue this request legally and do what is necessary to recover any or all of my money, plus ensure to identify RC unethical business practices This action will include the owner of Resort Consulting LLC ( [redacted] ), [redacted] ***, [redacted] (name given in conversation), and [redacted] on charges to pay the consequences in their business misconductWill I see you in court? [redacted] Copy: San Diego Revdex.com ID [redacted] [redacted] ID [redacted] Chronology Attachment (Resort Consulting refund request letter—August 2015) The following activity was retrieved from my personal files My ignorance and the significant lapse in time due to family health, personal and financial difficulties between the initial agreements resulted in further loss of time and money.09/12/13—initial from Resort Consulting call to recover timeshare advertising money09/30/13— [redacted] follpromising something in 90-days10//09/13—emails retrieval forms from New Port Beach ( [redacted] ) or as needed monthly10/09/13—purchased the RC “fraud protection program’—1st Credit card payment—$58/month10/12/13—RC call ( [redacted] ) on Timeshare marketing companies accomplished in months10/25/13—spoke with [redacted] ( [redacted] ) activity versus charges concerns11/05/13—spoke with [redacted] dissatisfaction and getting a refund—$refunded initially11/05/13—2nd credit card payment—$5811/07/13—faxed timeshare selling companies faxes—714/536-& 714/960-329811/12/13—faxed Resort Consulting, LLC contract $58/month agreement again11/22/13—spoke with [redacted] discuss billing ( [redacted] ) with unsatisfactory status01/20/14—spoke with [redacted] (949-500-9653) on lack of progress and status—vague and lacking01/27/14—spoke with [redacted] & [redacted] on $for days and pre-arbitration discussion02/19/14—submitted and faxed “one-time fee of $750” contract with a list for ‘active escalation companies’ to recover money No further contact during family health and other personal difficultiesJUNE After a long lapse and continued financial problems when I was contacted by RC and was convinced they could help me financially...for a price As noted in first letter, the game continued06/07/ Initial telephone solicitation from [redacted] for a total to recover lost advertising.06/17/ Telephone FU and attempts to fax contract but failed and had to send contract USPS06/22/ USPS—contract received and read...”agreed upon date of June 15, 2015.” (See ref.)06/29/ [redacted] telephone call reports my contract was submitted by a [redacted] for action08/07/ ? credit card statement for August identified an unauthorized $by Resort Consulting ? telephoned a [redacted] on charges...response was an administrative charge...will not be back in office until next week to check on it ? after checking contract, I contacted credit card company as an unauthorized charge08/08/ I forwarded an email for a full account explanation06/10/ Telephone call discussed contract terms with ***.06/11/ Multiple faxes attempted to send June 15, contract, but failed to transmit08/16/ ? telephone from [redacted] in Kauai to explain administrative charges with no reference to the contract Outlined no specific demand action, but will submit a 60-day response ? after this response, the absence of no recent activity, and the RC action that should have already been accomplished this past year and breach of the contract, I decided it was time to submit a fraud report to all concerned unless my money is refunded.08/20/ Refunded $with comment there is no refund, (No mention on breach of contract).08/24/ [redacted] called to discuss the contract(s) Responded to three contracts that are apparently still active and they can pick-and-choose their application He cannot demonstrate and will not confirm any action taken by the company He continues to refer to an “original” contract and will not provide a copy that I supposedly signed prior to the next two contracts that are in conflict08/24/ Email from [redacted] on resuming work even after I requested a full refuunderstanding Regards, [redacted]

Our cancelation and refund policy is expressed in our contract and agreed to at the time of purchasePer our contract we will continue to work on the clients file until the money is recoveredThere were no deceptive sales practices used at time of purchaseThe contract specifically states we do not gaurnetee a refund from these companies and it is up to the clients discretion wether to purchase our servicesAll work that has been done thus far has been signed off by Mr***Unfortunately he does not remember the hours we have spent on the phone together with the credit card companies on multiple occasions or signing the demand letters that we have been sending to the timeshare resale companies on multiple occasionsAccording to a conversation on 8/24/Mr*** stated we have done nothing at allThis is not trueI have received, on multiple occasions, emails from Mr*** to stop all work on his fileThis happened the first time after we had been working on his recoveries for monthsThis happened again on 8/20/Our company policy and per our contract we will continue to work with clients until the money from these companies has been recoveredWe are here when Mr*** wants to continue working with usIn the mean time we will continue to work on recovering funds for him(Note: any refunds from the companies that said they would sell his timeshare will go directly from that company to Mr ***)

Most of the complaint is not truePayment was credited back to client

Charges has been refunded in accordance with the signed agreementClient may opt out at any time with a written requestIt takes days to process cancelationCharge for oct and November have been refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] -I have not received $12,000 back.   Please provide specific details regarding this claim you are making.  AS POA on my bank account, my daughter has been thoroughly watching my bank account and no money has been returned.    What companies are you referring to and what dates?   And for what amounts each?  Also, my daughter reviewed the list of charges that you told her I sent to you to recover, and there were many that did not actually occur.  How can you recover funds I never spent?  If I never spent the money, then you could not have done any work to recover funds.  Additionally,  the total she verified from the hand-written spreadsheet you provided at the 25% fee would have been about $20k.  (25% of about $80k)  I paid over $33k to Resort Consulting.  AT MINIMIM, the difference in that fee should be refunded to me ASAP.   All these details were clearly outlined in the certified letter sent to you in May, 2014.  In addition of that $80k in YOUR spreadsheet, she verified that I had not actually incurred those charges.  I'm sorry I had given you wrong information, but my memory is not as great as it once was.   She can provide you with the actual list  against whatever you are working from. I also outlined in that letter that I would like you to work directly with my daughter, as she has all the records now.  Please communicate directly  with her as I had requested  in that letter regarding anything related to my account going forward outside of this Revdex.com complaint.  I also requested the termination of the contract back in May, 2014.  Why are you still "working" on my account?Lastly, back in May, 2014, I had asked for a specific list of companies, correspondence to/from, dates/times and names of any work you have done to recover funds.  I have absolutely no records to substantiate this "work" you are doing.   How can I as a customer feel confident that you are doing anything to fulfill your services if we are not provided frequent specific updates and copies of any letters sent of the work you are doing.  All I have received is emails and phone calls saying "I'm working on your account.".  I did not receive $12,000 in refunds.  Your company grossly overcharged me.  You have not been able to provide me with specifics to demonstrate "the work" you are performing on my behalf.   Until you are able to provide the specifics in a legible, well-documented format, I can not trust that anything has been or is being done.  The gross overcharge also leads to great mistrust.
Regards,
[redacted]

The owner's business morals are unethical in practice in all he does - sarcastic person to deal with. He deserves the "F" rating and suggest all potential customers avoid unless they want to lose money.

According to a conversation dated 1/20/14 [redacted] would like us to continue working on recovering money from the companies he provided to us. We make no assumptions on who our clients payed and who they did not pay. [redacted] submitted a list of companies he paid as well as over 100 pages of documents related to these charges. He hired us to try to recover all funds from these companies. The total is about $95,000. We have been working on recovering these funds for almost 2 years and have devoted hundreds of hours and will continue to do so. All previous credits were posted to his credit card account due to our efforts with the credit card company and our disputes department. All credits are temporary until the issue is resolved. It is the clients responsibility to make sure any request for additional information from the credit card company is forwarded to us so that we may provide the correct information in order to win the disputes. This is made very clear at the time of the disputes. All correspondence from the credit card company are made by mail. Unfortunately many request for additional information went unanswered by [redacted]. This is why many of the credits were reversed. We will continue to try to come to a resolution with the companies that [redacted] paid. All money that is recovered will be paid directly to [redacted] by the companies that he paid.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To Whom It...

May Concern             It is obvious my communications with [redacted] have different meanings.  He seems to be caught up with his own hype.  What he hears versus and what is being done is perplexing.  What we discussed was what RC should have already conducted months (a year?) before now.  I have requested a status to know what is happening every time I contacted the company and how you were going to achieve your task.  At one time, I specifically discussed your attempt to have my credit card companies pay for this loss, which I already had tried.  It is about the company at fault and you repeatedly attempted to do not do that.  You contacted USAA who responded during our previous 3-way telephone call and they declined to pay.  The guilty company should be paying for their failure not the credit card companies to pay for the guilty.  This is the only action confirmed due to my presence since day one!            I asked [redacted] if he or your company could recover the money in other ways and the response was a “yes.”  One was supposedly using a “slush” fund contributed by companies doing business.  This money could be recovered but required you to go through some legal process.  Some of the accounts selling the Timeshares I identified to you were closed in the past and my research revealed for some had “expired’ and had no ability to recover any money.  None of this information has been identified to me, yet I was charged as if you could.            The question remained on what was being done.  The answer from [redacted] was another offer of more words on how to your ‘technique’ was to develop a dialog to have them voluntarily return the money.  This must have been an in-house joke!  Supposedly the company was contacted.  If not cooperation, RC locates the owner for a demand, and then the “fund” is attempted, and whatever.  None of this action has been accomplished or if done no summary to notify me of their status of their receipt, denial, or even under review.  After more than a year or these many recent months your company supposedly is “working on it” there has been no response.  (A phone call telling me you are working on it does not hack it.)            Until now I have had to pay multiple times for the same service offered with no results and absolutely no substance of factual action taken.  Everything I have been told by a company employee is in conflict with the direct and simple contract.  My so-called ‘stop work’ was simply a request for someone to provide some concrete results and the status of my account.  His words may sound nice, but they do not necessarily equate to action or proof.  The RC “action” has been a failure to perform, requiring more money and an attempt for more money.  He refused to send any supporting documents.            One of [redacted]’s latest emails is a clear example in a lack of communication.  RC has breached the contract which means it is invalid and the refund policy does not apply.  I am not planning to waste my money for naught.  Your misrepresentations, claim in misunderstandings, and supporting operations lacking in action seem to be based on personal opinions not facts.  All this lost time has now precluded any recoverable money due to their inaction.            If my money is not returned, I will pursue this request legally and do what is necessary to recover any or all of my money, plus ensure to identify RC unethical business practices.  This action will include the owner of Resort Consulting LLC ([redacted]), [redacted] (name given in conversation), and [redacted] on charges to pay the consequences in their business misconduct. Will I see you in court?  [redacted] Copy:   San Diego Revdex.com ID [redacted]            [redacted] ID [redacted]Chronology Attachment (Resort Consulting refund request letter—24 August 2015)       The following activity was retrieved from my personal files.  My ignorance and the significant lapse in time due to family health, personal and financial difficulties between the initial agreements resulted in further loss of time and money.09/12/13—initial from Resort Consulting call to recover timeshare advertising money09/30/13—[redacted] follow-up promising something in 90-days10//09/13—emails retrieval forms from New Port Beach ([redacted]) or as needed monthly10/09/13—purchased the RC “fraud protection program’—1st Credit card payment—$58/month10/12/13—RC call ([redacted]) on Timeshare marketing companies accomplished in months10/25/13—spoke with [redacted]) activity versus charges concerns11/05/13—spoke with [redacted] dissatisfaction and getting a refund—$58 refunded initially11/05/13—2nd credit card payment—$5811/07/13—faxed timeshare selling companies faxes—714/536-5001 & 714/960-329811/12/13—faxed Resort Consulting, LLC contract $58/month agreement again11/22/13—spoke with [redacted] discuss billing ([redacted]) with unsatisfactory status01/20/14—spoke with [redacted] (949-500-9653) on lack of progress and status—vague and lacking01/27/14—spoke with [redacted] & [redacted] on $250 for 60 days and pre-arbitration discussion02/19/14—submitted and faxed “one-time fee of $750” contract with a list for ‘active escalation companies’ to recover money.  No further contact during family health and other personal difficulties.7 JUNE 2015  After a long lapse and continued financial problems when I was contacted by RC and was convinced they could help me financially...for a price.  As noted in first letter, the game continued. 06/07/15    Initial telephone solicitation from [redacted] for a total to recover lost advertising.06/17/15    Telephone FU and attempts to fax contract but failed and had to send contract USPS06/22/15    USPS—contract received and read...”agreed upon date of June 15, 2015.”  (See ref.)06/29/15    [redacted] telephone call reports my contract was submitted by a [redacted] for action08/07/15    ? credit card statement for August identified an unauthorized $158 by Resort Consulting                  ? telephoned a [redacted] on charges...response was an administrative charge...will not         be back in office until next week to check on it                  ? after checking contract, I contacted credit card company as an unauthorized charge08/08/15    I forwarded an email for a full account explanation06/10/15    Telephone call discussed contract terms with [redacted].06/11/15    Multiple faxes attempted to send June 15, 2015 contract, but failed to transmit08/16/15    ? telephone from [redacted] in Kauai to explain administrative charges with no reference to the         contract.  Outlined no specific demand action, but will submit a 60-day response.                  ? after this response, the absence of no recent activity, and the RC action that should                have already been accomplished this past year and breach of the contract, I decided it    was time to submit a fraud report to all concerned unless my money is refunded.08/20/15    Refunded $158 with comment there is no refund, (No mention on breach of contract).08/24/15    [redacted] called to discuss the contract(s).  Responded to three contracts that are apparently still active and they can pick-and-choose their application.  He cannot demonstrate and will not confirm any action taken by the company.  He continues to refer to an “original” contract and will not provide a copy that I supposedly signed prior to the next two contracts that are in conflict. 08/24/15   Email from [redacted] on resuming work even after I requested a full refund-no understanding.
Regards,
[redacted]

A refund in the amount of $2799 has been submitted to accounting. Mr. [redacted] will receive a credit to his account within 30 days.

Thank you for your concerns [redacted],Resort Consulting has recovered more then $12,000 to date in bank and credit card transaction that have been credited back to your account. I was on the phone with my Client, [redacted], 1/16/15 and 1/19/15 giving him an update on what I am working on this...

month. You father requested we dispute and try to recover over $100,000 between all the company's he paid. This was sent to us in 2013. As our contract states we will continue to work on these until a resolution is reached. I hope we can recover every dime your father lost.

Review: I signed up with Resort Consulting but felt like they have not delivered to their promises.

I cancelled back in March 2014. I was surprised to see that my credit card statrted to be charged again beginning August 2014. Since September, when I first learned that I was being charged again, I have been contacting them by phone and e-mail to no avail. They do not handle cancellations by phone. Only by e-mail to[redacted]@outlook.com owned by "R [redacted]". No response to my e-mail in September. I had to send it again in October after I saw my charges. They responded that I will get credited for October. There was no credit and I was charged again for November.

They are definitely taking advantage of me as a senior.Desired Settlement: I would like a refund of $58 for each month: March, August, September, October, November. It should be a total of $290.

Business

Response:

Charges has been refunded in accordance with the signed agreement. Client may opt out at any time with a written request. It takes 30 days to process cancelation. Charge for oct and November have been refunded.

Review: Resort Consulting sold me fee/financial recovery and dispute services. They would communicate with and dispute money I paid to various timeshare resellers and timeshare relief companies that did not deliver on services for which I paid. I paid Resort Consulting a total $33,618.34 between 9/2/13 - 1/16/14 by 12 payments. These charges, done over the phone, were done using my credit and checks. This total was supposed to be an up front fee of 25% of the total value of the funds they were helping to recover. However, the total of fees that I submitted for recovery was $21,187.04. I have not received any credible documentation verifying work that any work had been done on my behalf to justify the $33,618.34 fee, nor have I received any recovered funds. In addition, they overcharged me $12,431.30 based on the list of fees I asked them to recover. I am an elderly man with a memory impairment. I believe they took advantage of my trust and my impairment. I do not want to see this happen to others. They have continued to ignore my requests for refund or services.Desired Settlement: I expect a full refund of the $33,618.34 as outlined in my certified letter to them on May 30, 2014.

Business

Response:

Thank you for your concerns [redacted],Resort Consulting has recovered more then $12,000 to date in bank and credit card transaction that have been credited back to your account. I was on the phone with my Client, [redacted], 1/16/15 and 1/19/15 giving him an update on what I am working on this month. You father requested we dispute and try to recover over $100,000 between all the company's he paid. This was sent to us in 2013. As our contract states we will continue to work on these until a resolution is reached. I hope we can recover every dime your father lost.

Review: Resort consulting was working to retrieve money from a fraudulent time share sale deal. For which they were to receive 30% of any money they retrieved for me. On 12-13-2013 I received a call telling me that they had secured $998 and they needed a check for $ 299.40. They wanted to do an electric check and needed my banking account info. Which I gave them. On 12-13-2013 They took out $1017.60 out of my bank account instead of The $299.40 Then one week later they withdrew another $1719.60. Fortunately I had enough in my bank account to cover this. They explained that this was for the 30% that they expected to recover. The total amount that they could recover was $299.40 from Discover and $$7386.00 from Visa. For a total of $8384 and 30% of that would have been $2515.20. So they had taken out $222 More than what they should have had for there share.

They never retrieved any more than the original $998 and they have refused to refund my money I am planning on taking them to small claims court.

In June 2014 I let them talk me into getting rid of our time share. I had already paid HP Consultants $1800 to get rid of it for us. They told me this was a fraudulent company who would not do anything for us but take our money. They sent me a contract which I called them and refused to sign and requested that they put $300 that they had charged on my Visa Card back into my account. Instead of putting back the $300 they withdrew another $300. On 17 July I sent them a registered letter terminating any dealings with them and asking for a refund of all that was due to me. They have not returned any of the money that they owe me. I had to change my Visa Card number to eliminate them from any more charges. At present they owe me a total of$2047.80

SDesired Settlement: I would like to receive the $2947.80 That they owe me without having to go to small claims court. Small claims court is my next move.

Review: Contract was to collect money from a timeshare selling company with a methodology for a set price until concluded. Was charged for additional feels and provided no action or status and two paid contracts for this past year. Verbal conversation were in conflict with type of action, time, and expenses. Additional promises produced no action or status. Requested cooperation results in the same promises and personal follow-up proved to show no progress. Failure to provide results and breach of contract requires a full return of purchase price.Desired Settlement: Due to their misleading and deceptive practices I hope their a negative reflection for public business and a return of my money or legal action is pending.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To Whom It May Concern It is obvious my communications with [redacted] have different meanings. He seems to be caught up with his own hype. What he hears versus and what is being done is perplexing. What we discussed was what RC should have already conducted months (a year?) before now. I have requested a status to know what is happening every time I contacted the company and how you were going to achieve your task. At one time, I specifically discussed your attempt to have my credit card companies pay for this loss, which I already had tried. It is about the company at fault and you repeatedly attempted to do not do that. You contacted USAA who responded during our previous 3-way telephone call and they declined to pay. The guilty company should be paying for their failure not the credit card companies to pay for the guilty. This is the only action confirmed due to my presence since day one! I asked [redacted] if he or your company could recover the money in other ways and the response was a “yes.” One was supposedly using a “slush” fund contributed by companies doing business. This money could be recovered but required you to go through some legal process. Some of the accounts selling the Timeshares I identified to you were closed in the past and my research revealed for some had “expired’ and had no ability to recover any money. None of this information has been identified to me, yet I was charged as if you could. The question remained on what was being done. The answer from [redacted] was another offer of more words on how to your ‘technique’ was to develop a dialog to have them voluntarily return the money. This must have been an in-house joke! Supposedly the company was contacted. If not cooperation, RC locates the owner for a demand, and then the “fund” is attempted, and whatever. None of this action has been accomplished or if done no summary to notify me of their status of their receipt, denial, or even under review. After more than a year or these many recent months your company supposedly is “working on it” there has been no response. (A phone call telling me you are working on it does not hack it.) Until now I have had to pay multiple times for the same service offered with no results and absolutely no substance of factual action taken. Everything I have been told by a company employee is in conflict with the direct and simple contract. My so-called ‘stop work’ was simply a request for someone to provide some concrete results and the status of my account. His words may sound nice, but they do not necessarily equate to action or proof. The RC “action” has been a failure to perform, requiring more money and an attempt for more money. He refused to send any supporting documents. One of [redacted]’s latest emails is a clear example in a lack of communication. RC has breached the contract which means it is invalid and the refund policy does not apply. I am not planning to waste my money for naught. Your misrepresentations, claim in misunderstandings, and supporting operations lacking in action seem to be based on personal opinions not facts. All this lost time has now precluded any recoverable money due to their inaction. If my money is not returned, I will pursue this request legally and do what is necessary to recover any or all of my money, plus ensure to identify RC unethical business practices. This action will include the owner of Resort Consulting LLC ([redacted]), [redacted] (name given in conversation), and [redacted] on charges to pay the consequences in their business misconduct. Will I see you in court? [redacted] Copy: San Diego Revdex.com ID [redacted] ID [redacted]Chronology Attachment (Resort Consulting refund request letter—24 August 2015) The following activity was retrieved from my personal files. My ignorance and the significant lapse in time due to family health, personal and financial difficulties between the initial agreements resulted in further loss of time and money.09/12/13—initial from Resort Consulting call to recover timeshare advertising money09/30/13—[redacted] follow-up promising something in 90-days10//09/13—emails retrieval forms from New Port Beach ([redacted]) or as needed monthly10/09/13—purchased the RC “fraud protection program’—1st Credit card payment—$58/month10/12/13—RC call ([redacted]) on Timeshare marketing companies accomplished in months10/25/13—spoke with [redacted]) activity versus charges concerns11/05/13—spoke with [redacted] dissatisfaction and getting a refund—$58 refunded initially11/05/13—2nd credit card payment—$5811/07/13—faxed timeshare selling companies faxes—714/536-5001 & 714/960-329811/12/13—faxed Resort Consulting, LLC contract $58/month agreement again11/22/13—spoke with [redacted] discuss billing ([redacted]) with unsatisfactory status01/20/14—spoke with [redacted] (949-500-9653) on lack of progress and status—vague and lacking01/27/14—spoke with [redacted] & [redacted] on $250 for 60 days and pre-arbitration discussion02/19/14—submitted and faxed “one-time fee of $750” contract with a list for ‘active escalation companies’ to recover money. No further contact during family health and other personal difficulties.7 JUNE 2015 After a long lapse and continued financial problems when I was contacted by RC and was convinced they could help me financially...for a price. As noted in first letter, the game continued. 06/07/15 Initial telephone solicitation from [redacted] for a total to recover lost advertising.06/17/15 Telephone FU and attempts to fax contract but failed and had to send contract USPS06/22/15 USPS—contract received and read...”agreed upon date of June 15, 2015.” (See ref.)06/29/15 [redacted] telephone call reports my contract was submitted by a [redacted] for action08/07/15 ? credit card statement for August identified an unauthorized $158 by Resort Consulting ? telephoned a [redacted] on charges...response was an administrative charge...will not be back in office until next week to check on it ? after checking contract, I contacted credit card company as an unauthorized charge08/08/15 I forwarded an email for a full account explanation06/10/15 Telephone call discussed contract terms with [redacted].06/11/15 Multiple faxes attempted to send June 15, 2015 contract, but failed to transmit08/16/15 ? telephone from [redacted] in Kauai to explain administrative charges with no reference to the contract. Outlined no specific demand action, but will submit a 60-day response. ? after this response, the absence of no recent activity, and the RC action that should have already been accomplished this past year and breach of the contract, I decided it was time to submit a fraud report to all concerned unless my money is refunded.08/20/15 Refunded $158 with comment there is no refund, (No mention on breach of contract).08/24/15 [redacted] called to discuss the contract(s). Responded to three contracts that are apparently still active and they can pick-and-choose their application. He cannot demonstrate and will not confirm any action taken by the company. He continues to refer to an “original” contract and will not provide a copy that I supposedly signed prior to the next two contracts that are in conflict. 08/24/15 Email from [redacted] on resuming work even after I requested a full refund-no understanding.

Regards,

Business

Response:

Our cancelation and refund policy is expressed in our contract and agreed to at the time of purchase. Per our contract we will continue to work on the clients file until the money is recovered. There were no deceptive sales practices used at time of purchase. The contract specifically states we do not gaurnetee a refund from these companies and it is up to the clients discretion wether to purchase our services. All work that has been done thus far has been signed off by Mr. [redacted]. Unfortunately he does not remember the hours we have spent on the phone together with the credit card companies on multiple occasions or signing the demand letters that we have been sending to the timeshare resale companies on multiple occasions. According to a conversation on 8/24/15 Mr. [redacted] stated we have done nothing at all. This is not true. I have received, on multiple occasions, emails from Mr. [redacted] to stop all work on his file. This happened the first time after we had been working on his recoveries for 6 months. This happened again on 8/20/15. Our company policy and per our contract we will continue to work with clients until the money from these companies has been recovered. We are here when Mr. [redacted] wants to continue working with us. In the mean time we will continue to work on recovering funds for him. (Note: any refunds from the companies that said they would sell his timeshare will go directly from that company to Mr [redacted])

Business

Response:

A refund in the amount of $2799 has been submitted to accounting. Mr. [redacted] will receive a credit to his account within 30 days.

Review: My Mom was contacted by the resort consulting llc and was told that they could help sell her timeshares for $1000. My Mom had a major stroke in the Spring and major brain surgery. After her stroke and brain surgery it was determined that she can not make financial decisions on her own so I have Durable Power of Attorney. I have a joint bank account with her to help monitor finances. When I found out that she had been talked in to paying $1000 I called the company and talked to [redacted]?. I explained everything, including the fact that I did not give authority for this payment to go through and that she did not have the money. I was told that [redacted] ? understood, would stop payment and would not be continuing on with the payments. On November 1st, 2014 a payment of $1000 was taken out of our account and has left my Mom with $0 in the bank.Desired Settlement: The money that was wrongfully taken out of our account needs to be returned back to the account.

Business

Response:

Most of the complaint is not true.

Payment was credited back to client.

The owner's business morals are unethical in practice in all he does - sarcastic person to deal with. He deserves the "F" rating and suggest all potential customers avoid unless they want to lose money.