Resort One International

Dear Revdex.com, ROI Legal Services is and was at all times a consulting firm that connects the parties ans supplies a Lifetime Travel Membership with no continued costs like timeshareIt is a pay for what you use systemThe Membership was part and parcel to the Consulting Agreement and has been fulfilled through Resort One and [redacted] The Member is and has been a member in good standing for a very long time nowThe [redacted] as per contract were to pay [redacted] a fee of $3,for fees associated with a final release from both their timeshare consumer payments as well as their yearly maintenance fees and assessments Mrs [redacted] at the beginning tried to stop payment on her credit card claiming fraud and misrepresentation to both her attorney and credit card issuerThe credit card merchant possessor placed a hold on the funds and asked for all the original paperwork to be faxed to the sameWe complied and the [redacted] Bank was satisfied that at no time was there anything fraudulent or misleading in our agreements Nevertheless I called Immediate [redacted] to find out what had transpired and the replied that after numerous E mails and phone calls that the [redacted] did not return the necessary documents needed to bring these matters to a closeI called [redacted] today and they claim they have provided the [redacted] with a tracking number and receipt to [redacted] They also claim they still have not received their $3,fee from the [redacted] If Mrs [redacted] has documentation that she has actually completed or any other correspondences from [redacted] that may be helpful to us in helping her resolve these issues, please forward the to [redacted] .com.Thank You, Truly, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because:The two checks (#for $1,and for $2,495) were both written to Resort One making them the party that accepted money from my mother and ultimately responsible party of this issueIn response to the comment that "At *** times Mrs [redacted] understood this was a two part process to get rid of her timeshares and signed and initialed documents showing the same." I would deny because, as I explained when I spoke to both Peter S [redacted] and Jeffrey H [redacted] on a number of occasions starting in late December until early January (the moment I learned that my mother had contact with them) explaining to them that she did not truly understand the process (she DID believe she was buying into a new timeshare, she believed that was what the second part was due for, she believed that the entire process was completed on December once she paid the original $1600)When I explained to both MrH [redacted] and MrS [redacted] that she did not know that she owed the $2,as a result of the original transaction and believed that was for buying into the time share, and then requested that they send me a copy of the quit claim deed that she had notorized (she did not have a copy and the paperwork that she had [redacted] appeared questionable) my mother was then contacted that day, arranged to meet for a "free dinner" that night, where they convinced her to pay the additional $2,Chris (email [email protected] - whom my mother thought stood for customer service from the Resort One timeshare) has emailed my mother on 2/22, 3/17, and 4/each time stating that the process was completed and that a finish process request had been sent to Shell and it would be resolved within days, not to contact Shell Vacations in any way, and that a certified letter had been sent to Shell and that she should not pay any fees and to ignore any correspondence from ShellChris would not ***ow my mother to see what was included in the certified letter After daily calls from collection agencies, she finally paid Shell for her dues and late fees since January on 5/at which time she called me to ask for helpThe reason she was convinced to hurry up and write the check initially was in order to not have to pay the upcoming January feesAgain, Resort One is the company who she dealt with and who the checks were written to and consistent contact was made with Resort One early in the processAt this time, we continue to ask for the $4,dollars to be returned in fullWe accept the responsibility for the late fees from Shell

I would like to start off by responding to I was the salesman, There are no salesman selling anything and I was not the Consultant Analyst that talked to her, she dealt with Pete S [redacted] the gentleman that signed [redacted] the papersSecondly, the customer gets the Resort One Club for $when the use our consulting services In cases like this where a consumer wants to get out of their timeshare we gather information for a third party acquisition firm and send [redacted] the correspondence to themThey then then take the quit claim deed and power of attorney we prepared and follow up with the customer and send the same numerous documents to for them to sign and send back to themI have c***ed the company handling this (Immediate Acquisitions LLC, located at Broadway, #314, Boulder, Colorado, 80302) account on numerous occasions and their response is that they have Emailed legal documents to Mrs [redacted] for signing and they have not been returned to them as of yetThey actu***y have been annoyed with me c***ing so much and instructed me that I am out of the loop and the customer needs to contact them directly at 800-992-*** Mrs [redacted] understood that the only way out of her timeshare was to get someone willing to put it in their name for a feewe have performed [redacted] of our duties as per the contract and have proof of the sameI have put in a c [redacted] today to Chris at Immediate Acquisitions to see if there was anything I could do to help, he was out of town and would return todayAt [redacted] times Mrs [redacted] understood this was a two part process to get rid of her timeshares and signed and initialed documents showing the sameThank You, Truly, Jeffrey H***

Dear Revdex.com and Member, I was notified over our Christmas break about this matterI am looking into this matter ASAPwe are and were closed from December 21st till Today Jan 3rdfor the holidaysI understood from the third party agent that they were issued a credit not a refund for your cruiseIt is our intention to assist you and get you a full refundI spoke to [redacted] on Friday before the new year and he reported to me he tried to c [redacted] you two times that day, please check your c***er IDI am sorry that you feel this process is not moving fast enough, but consolidation is tricky and different suppliers are used based on availability, that is how we were able to save you over $on the cruise and include [redacted] taxes and port feesIt is not our fault that the ship had mechanical issues and I assure you we will get you a full refund.Yours Sincerely, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Your request (***) has been received and is being reviewed by our support staff. Most tickets are resolved the same business day but may take up to 3 business days.To add additional comments, reply to this email. [redacted] Feb 17, 11:15 CST Have you contacted [redacted] yet? [redacted] From: [redacted] Sent: Wednesday, February 08, 2017 5:39 PM To: [redacted] Subject: [redacted] - Resort One Ms. ***, We are in receipt of correspondence from Resort One whom you did business with in March of 2016. Our office suffered a catastrophic loss of files and other data in July of 2016. I see from looking through the file that you have since forwarded to us your original agreement made with Resort One to which we are not a direct party. Please understand that we have not sought or received payment, nor have we provided any guarantees or warranties to you on our performance. We are not governed by your agreement with Resort One. That being said, we will contact [redacted] on your behalf in the next 2-3 business days in an effort to resolve this matter for you as a courtesy. If you have further questions please email. Thank you. -- [redacted] [JDQ4MQ-GPL0]

I am rejecting this response because: As to answer the question for whose responsible, Resort One began the transaction and took my money via debit card over the phoneThe debit showed on my bank statement as Pelican, so the two are in a joint venturePlease see my previous response to this emailAt no time was trip insurance discussed and with the type of cancellation, I was due the full amount according to Carnival Cruise LinesThis intermediary company is playing games with my money
Regards,*** ***

Dear Revdex.com, The third party is Tourico Travel out Tel Aviv Israel, with an office in NYThis was a third party consolidated fair, non refundable for the 5th time! it was issued as a travel credit onlyEven though the customer declined Travel Guard, we have agreed to compensate her with future travel or when the opportunity presents itself, a credit in two separate transactions ( The way she paid us, the amounts have to be issued back exactly as charged) back to her card.Thank You once again for your help, Truly, jj H***

I am rejecting this response because: This credit was issued on 11/13/2016, according to the third party, *** Holidays, whom I spoke to last weekI have a number for them and whom I spoke toThe messages that I have left with the executive offices, since the beginning of December, had no responsesJordan did not give me any reassurance when I spoke with him last weekThen when I reached out to him several times this week, he did not answerHis voice mail could not receive messagesHe never left a message on my phone if he truly attempted to c***That should have occurred Regards,
*** ***

Dear Revdex.com, *** & *** *** joined our vacation club through a third party marketing seminar held in a Red Lobster in DallasI have had my staff pull all the correspondences our concierges and travel services and
only show they inquired about a single tripwhen we pulled his login in ledger we found that he has only logged in ONE time on 1/28/and searched absolutely no properties, cruises or any other travel arrangements The ***'s have been members since 3/26/and have had full access to all of our Condos, Airfares, Cruises, Hotels, Car Rentals, Discount Coupons ans various other discounted travel and itemsI believe Mr*** has terribly confused us with another company or productOur records show he purchased from a gentleman named Mike Stanfield with Global Premier MarketingI have no idea who Taimoor Khwais, and I hereby attest that she has zero affiliation with our companyMr,*** has had full access to both our web site and concierge services and continues to have the sameOur contracts are clear that all sales are final! Mr*** is a member in good standing and we are more than happy to help him book his next travel plans

As of 4/11/2017, I began writing a complaint to Revdex.com of OhioI did not get any resolutionResort One Int'l did not refund my $after Carnival Cruise Line refunded to Tourica Travel, and Tourica Travel refunded to Resort OneThe president, Jeffrey H***, lied over and over again about this "credit" issueSo after many months I requested the credit be applied to another cruiseI emailed this to him with no responseI am out refund and productNOTHING to show for my $3000, which was debited from my bank account to a company called Pelican Landing (??)Please help me resolve this matter with this company and it's president, Jeffrey H***I will send you the email correspondence between me and Tourica Travel that states they fully refunded Jeffrey H***Please help me recoup this hard earned money that was a big splurge for me, since I am a single mother of

Dear Revdex.com, ROI Legal Services is and was at all times a consulting firm that connects the parties ans supplies a Lifetime Travel Membership with no continued costs like timeshare. It is a pay for what you use system. The Membership was part and parcel to the Consulting Agreement and has been...

fulfilled through Resort One and [redacted]. The Member is and has been a member in good standing for a very long time now. The [redacted] as per contract were to pay [redacted] a fee of $3,000. for fees associated with a final release from both their timeshare consumer payments as well as their yearly maintenance fees and assessments.   Mrs [redacted] at the beginning tried to stop payment on her credit card claiming fraud and misrepresentation to both her attorney and credit card issuer. The credit card merchant possessor placed a hold on the funds and asked for all the original paperwork to be faxed to the same. We complied and the [redacted] Bank was satisfied that at no time was there anything fraudulent or misleading in our agreements.  Nevertheless I called Immediate [redacted] to find out what had transpired and the replied that after numerous E mails and phone calls that the [redacted] did not return the necessary documents needed to bring these matters to a close. I called [redacted] today and they claim they have provided the [redacted] with a tracking number and receipt to [redacted]. They also claim they still have not received their $3,000. fee from the [redacted] If Mrs [redacted] has documentation that she has actually completed or any other correspondences from  [redacted] that may be helpful to us in helping her resolve these issues, please forward the to [redacted].com.Thank You, Truly, [redacted]

Dear Revdex.com, please advise, We would like to know this is an amicable resolution accepted by both the client and Revdex.com.................Thank You, Jeff

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 11460107
I am rejecting this response because:The two checks (#3682 for $1,600 and 3671 for $2,495) were both written to Resort One making them the party that accepted money from my mother and ultimately responsible party of this issue. In response to the comment that "At [redacted] times Mrs [redacted] understood this was a two part process to get rid of her timeshares and signed and initialed documents showing the same." I would deny because, as I explained when I spoke to both Peter S[redacted] and Jeffrey H[redacted] on a number of occasions starting in late December until early January (the moment I learned that my mother had contact with them) explaining to them that she did not truly understand the process (she DID believe she was buying into a new timeshare, she believed that was what the second part was due for, she believed that the entire process was completed on December 18 once she paid the original $1600). When I explained to both Mr. H[redacted] and Mr. S[redacted] that she did not know that she owed the $2,495 as a result of the original transaction and believed that was for buying into the time share, and then requested that they send me a copy of the quit claim deed that she had notorized (she did not have a copy and the paperwork that she had [redacted] appeared questionable) my mother was then contacted that day, arranged to meet for a "free dinner" that night, where they convinced her to pay the additional $2,495. Chris (email [email protected] - whom my mother thought stood for customer service from the Resort One timeshare) has emailed my mother on 2/22, 3/17, and 4/27 each time stating that the process was completed and that a finish process request had been sent to Shell and it would be resolved within 30 days, not to contact Shell Vacations in any way, and that a certified letter had been sent to Shell and that she should not pay any fees and to ignore any correspondence from Shell. Chris would not [redacted]ow my mother to see what was included in the certified letter.  After daily calls from collection agencies, she finally paid Shell for her dues and late fees since January on 5/2 at which time she called me to ask for help. The reason she was convinced to hurry up and write the check initially was in order to not have to pay the upcoming January fees. Again, Resort One is the company who she dealt with and who the checks were written to and consistent contact was made with Resort One early in the process. At this time, we continue to ask for the $4,095 dollars to be returned in full. We accept the responsibility for the late fees from Shell.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Your request ([redacted]) has been received and is being reviewed by our support staff. Most tickets are resolved the same business day but may take up to 3 business days.To add additional comments, reply to this email. [redacted] Feb 17, 11:15 CST Have you contacted [redacted] yet? [redacted] From: [redacted] Sent: Wednesday, February 08, 2017 5:39 PM To: [redacted] Subject: [redacted] - Resort One Ms. [redacted], We are in receipt of correspondence from Resort One whom you did business with in March of 2016. Our office suffered a catastrophic loss of files and other data in July of 2016. I see from looking through the file that you have since forwarded to us your original agreement made with Resort One to which we are not a direct party. Please understand that we have not sought or received payment, nor have we provided any guarantees or warranties to you on our performance. We are not governed by your agreement with Resort One. That being said, we will contact [redacted] on your behalf in the next 2-3 business days in an effort to resolve this matter for you as a courtesy. If you have further questions please email. Thank you. -- [redacted] [JDQ4MQ-GPL0]

Dear Revdex.com,    I have repeatedly responded to this complaint, at no time did Ms. [redacted] give us cash for anything, secondly she booked a cruise with us at an advanced pre paid discounted price , did not purchase trip insurance,  then canceled the cruise. I understand why and also understand it was Carnival that changed the ports of c[redacted]. we have a credit from the third party provider not cash and I have said are intention is to use her credit for another client and use their payment on a credit card to credit her account. it has to be one in about the same amount that was not filled out on line but was verb[redacted]y given to a concierge. I will do my best to focus on resolving this issue in the next 10 days. This was a non cancel able fair and we are going to refund her anyway. Again we got a credit to travel not returned funds.Respectfully, Jeffrey H[redacted]

I would like to start off by responding to I was the salesman, There are no salesman selling anything and I was not the Consultant Analyst that talked to her, she dealt with Pete S[redacted] the gentleman that signed [redacted] the papers. Secondly, the customer gets the Resort One Club for $1.00 when the...

use our consulting services.  In cases like this where a consumer wants to get out of their timeshare we gather information for a third party acquisition firm and send [redacted] the correspondence to them. They then then take the quit claim deed and power of attorney we prepared and follow up with the customer and send the same numerous documents to for them to sign and send back to them. I have c[redacted]ed the company handling this (Immediate Acquisitions LLC, located at 1942 Broadway, #314, Boulder, Colorado, 80302) account on numerous occasions and their response is that they have Emailed legal documents to Mrs. [redacted] for signing and they have not been returned to them as of yet. They actu[redacted]y have been annoyed with me c[redacted]ing so much and instructed me that I am out of the loop and the customer needs to contact them directly at 800-992-[redacted].  Mrs [redacted] understood that the only way out of her timeshare was to get someone willing to put it in their name for a fee. we have performed [redacted] of our duties as per the contract and have proof of the same. I have put in a c[redacted] today to Chris at Immediate Acquisitions to see if there was anything I could do to help, he was out of town and would return today. At [redacted] times Mrs [redacted] understood this was a two part process to get rid of her timeshares and signed and initialed documents showing the same. Thank You, Truly, Jeffrey H[redacted]

I see that Jeff has asked if this was an "amicable" resolution accepted by the client and Revdex.com. This is an accepted resolution. Again, Ms. [redacted] has already written a letter stating that upon receipt of said $1,000 would end [redacted] obligations and commitments between the two parties. Thank you,[redacted]

Dear Revdex.com and Member,                                        I was notified over our Christmas break about this matter. I am looking into this matter ASAP. we are and were closed from December...

21st till Today Jan 3rd. for the holidays. I understood from the third party agent that they were issued a credit not a refund for your cruise. It is our intention to assist you and get you a full refund. I spoke to [redacted] on Friday before the new year and he reported to me he tried to c[redacted] you two times that day, please check your c[redacted]er ID. I am sorry that you feel this process is not moving fast enough, but consolidation is tricky and different suppliers are used based on availability, that is how we were able to save you over $700.00 on the cruise and include [redacted] taxes and port fees. It is not our fault that the ship had mechanical issues and I assure you we will get you a full refund.Yours Sincerely, [redacted]