Resort Recovery Solutions

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. it is unclear to me what the response from the company is saying the resolution with the company is for them to buy back or sell their timeshare at no cost to me they need to send me the money for the price of the timeshare the company continues to call me on behalf of their client without leaving any reasons they stopped responding to me this dispute is not resolved Regards, [redacted]

Resort Recovery Solutions is a debt recovery agency and is not affiliated with villa del palmar

To whom this may concern, We received the complaint from the member and have reviewed the accountWe have not had any communication from this member and have attempted several times to get a hold of himThe member is claiming that the property was supposed to have been rented and that he is
due fundsWe have not received any proof on his contract that he has provided confirming the rental of the propertyIn order for our office to submit a valid dispute, we will need proof that his contract states confirmation of the rental and that he is due money back Please provide all documents from the member confirming his claim in order for our office to submit to the resort as proof of claim Thank you, *** ***Collection Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
On the attached form that Mr*** and I signed he wrote on the form the payments that I would start receiving in January and continued through and then a final paymentI never received the payments that Mr*** promised, therefore I feel the contract was voidedHe told me that I would receive these payments and that I had to do nothing but pay the maintenance fee, which I didOnce I didn't receive the $7,payment I tried to reach *** without successAt that point I felt that the contract was void because Mr*** didn't keep his part of the agreementMr*** gave me a phone number that I could reach him at, but I was never able to get through at that numberI never had any contact with Mr*** from that day forwardJust in case the attachment wasn't received, I mailed a copy to Revdex.com of San Diego

To who this may concern, A rep attempted to contact the member back twice on 11/2/16 with no answer as well as no availability to leave a message. An email was sent to the member with the breakdown of charges showing her the amount she paid and to where the payments were posted to on the same...

day. The breakdown explained the months she paid for in collections and informed her of the amounts that were still unpaid.  RRS also received a call from the resort inquiring about the breakdown of fees on the 10th of Nov. At that time, the rep of RRS informed them of the email sent to the member and payments received.  Please inform me if you have any additional questions.  Thank you, Resort Recovery Management

Resort Recovery Solutions is a Debt Recovery Firm, we have
been contracted by our clients to recover an outstanding debt and in so doing
will make multiple attempts to contact the debtor in order to effectively
communicate our Clients position and to work with them to satisfy...

their
financial obligations.  As part of our
business practice, we do not disclose personal information regarding accounts
or details of the outstanding debt.  We would need a written cease and desist with a letter faxed to our offices in order to cease phone activity.  The member can fax this letter to [redacted] or can scan us a copy of the written cease and desist to [redacted].

I am responding to the complaint submitted #[redacted] by the [redacted] Member [redacted]  Our records indicate we currently have the account on Dispute per our previous conservations with [redacted].The member has made it clear to our representatives based on a current dispute regarding her...

time membership deposits she has open with [redacted]. Resort Recovery has offered her the opportunity/option to settle and cancel the membership however, we are not able to assist with her deposit dispute therefore, we have noted the account accordingly and marked the account as dispute until she is able to address with the client directly or the client requests to cancel the account from RRS. Hope this helps, but let me know if I need to submit this on Company letterhead because this is first response I ever send to you... Thank you, Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
it is unclear to me what the response from the company is saying the resolution with the company is for them to buy back or sell their timeshare at no cost to me they need to send me the money for the price of the timeshare  the company continues to call me on behalf of their client without leaving any reasons they stopped responding to me this dispute is not resolved 
Regards,
[redacted]

Resort Recovery Solutions, Inc. SAN DIEGO, CA. 92168PHONE: (858)784-3500 Revdex.com October 28, 2016 5050  CLIENT: [redacted] - Cancun - Loans Revdex.com Case#[redacted] Account #[redacted] Contract # [redacted]) Attention [redacted],Thank you for accepting this response regarding the continued dispute by Mr. [redacted]. After further review of the attached documents (Revdex.com Site), Mr. [redacted] provided a copy of a rental agreement that he signed with a company by the name of "Continental Connections” The amount that has been assigned to collections pertains to his contract with [redacted] Resorts.Mr. [redacted] need to contact Continental Connections regarding his rental disputes and any funds that may / may not be owed to him. If you have any further questions, feel free to contact me Monday - Friday 8:00am - 5:00pm PST at 858-784-3500 ext. [redacted]Regards,[redacted]COLLECTION MANAGER[redacted]@resortrecovery.com

Review: I received a call from a woman from Resort Solutions 858-784-3500 Threatening to ruin my Credit Rating. She talked about a resort in [redacted] that I stopped going to over 5 years ago. I fully paid for the resort for my time share and I told them I was not going there anymore for personnal reasons. The person said I owed for maintenence fee even though I did not use their rooms. I told this was due to a death. Shethen started threatening me as I said to Ruin my Credit rating.Desired Settlement: Please make sure they stop Harrassing me and that they do NOT harm my Credit Rating.

I appreciate and Thank You for your time

Consumer

Response:

Just to be Clear I paid in FULL years ago for the time share. I have NOT

been back to Velas Vallarta in over 5 years and I told the Resort since the

person I went with Died and that would NOT be coming back. 'The

maintence fee' is for when you go to the resort.

This Resort Recovery Solutions, LLC PO Boc 880772, San Diego, Ca

92168-0772

Tele # 858-784-3500....Keeps calling me and now writing me with threats.

my Credit rating is perfect and has high rating.

Please have this stopped

Thank you

Business

Response:

Resort Recovery Solutions is a Debt Recovery Firm, we have been contracted by our clients to recover an outstanding debt and in so doing will make multiple attempts to contact the debtor in order to effectively communicate our Clients position and to work with them to satisfy their financial obligations. As part of our business practice, we do not disclose personal information regarding accounts or details of the outstanding debt.

Review: This company also owns and operates ResortCom which collects payments from timeshare owners at [redacted] in [redacted]. When yearly maintenance fee's are not paid they charge a 10% per month penalty on those fee's. This past March I was contacted by Resort Com and asked if I planned to pay my fee's and interest. I had told them yes, but things have been difficult and I would pay them as soon as I could. I also told them I would be paying online via their website with my account. I tried to make a payment but there web site would not allow me to remove extra expense options they automatically add to your bill. I called to speak to them about this and they said they could not help me, but they were having problems with their website. They said I needed to talk to Resort Recovery who is part of there company but in the other side of the building. They transferred me. The women I spoke with was very rude to me as I explained my case. I also told her how her fellow employee's have been calling me every day leaving threatening messages on my phone and occasionally to my email. Each message from a man named [redacted] stated that he was going to report me to a collection agency and ruin my credit if I did not pay up. Eventually I had ALL of the money I needed to pay off my fee's that had escalated from @$560 to well over $1200. for 2013 and @$800 for 2014. The interest they are charging is outrageous. Since I new what I had agreed to originally I paid all of the money the first week of July through the web site. Now I am receiving harassing letters stating that I owe an additional $482.39 to Resort Recovery Solutions, LLC to pay for their collection fee's. I think this practice is illegal and abusive to people who own something in a foreign country and use it for vacation. It is extortion. I am not paying this fee for something that never happened and because I already paid the horrible interest they charged.Desired Settlement: For this Fee to be removed and the harassment to end. My time share that I PAID for entirely and have the deed too, to be mine for enjoyment, not some [redacted] in a scam by an unethical business. I would hope the company that hired them would rethink their usefulness and customer service. If their business license could be revoked that would even be better.

Business

Response:

Resort Recovery Solutions is a Debt Recovery Firm, we have been contracted by our clients to recover an outstanding debt and in so doing will make multiple attempts to contact the debtor in order to effectively communicate our Clients position and to work with them to satisfy their financial obligations. As part of our business practice, we do not disclose personal information regarding accounts or details of the outstanding debt.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The fact they they are unwilling to discuss personal information and their business practices is exactly who this company is. Unethical.

They are being dishonest about what they are trying to collect which is a fee they are charging for their "collection" attempts that did not happen. I paid my yearly fee on line with out their arm twisting and harassment. They are trying to pass on an enormous collection fee they are charging which is unjust, all the while misrepresenting who they are, which is ResortCom, the contracted provider of billing for my time share company. Their converting peoples owned properties into acts to collect monies that are not theirs is outrageous and blackmail. I am confident that the contracted resort would not be happy to know this companies unethical business practices.

Regards,

Review: This company has continued to call me on a phone that is on the "Do Not Call" List. I've asked them to stop calling and to remove my name from their computer. The calls continue to arrive.Desired Settlement: I want this company to stop calling me.

Business

Response:

Resort Recovery Solutions is a Debt Recovery Firm, we have

been contracted by our clients to recover an outstanding debt and in so doing

will make multiple attempts to contact the debtor in order to effectively

communicate our Clients position and to work with them to satisfy their

financial obligations. As part of our

business practice, we do not disclose personal information regarding accounts

or details of the outstanding debt. We would need a written cease and desist with a letter faxed to our offices in order to cease phone activity. The member can fax this letter to [redacted] or can scan us a copy of the written cease and desist to [redacted].

Review: I'm in a dispute with a [redacted], that has acted fraudulently over the life of a timeshare contract. I have paid all maintenance fees on time throughout the life of the contract. Now that the contract is over they claim I owe another year of maintenance fees. My records prove otherwise. The resort is a Mexican company that is untouchable in [redacted]. However, Resort Recovery Solutions will front for them to collect fraudulent fees. Resort Recovery Solutions has filed a $1510 inflated claim against me with the credit bureaus.

I have made a complaint against them with the [redacted].Desired Settlement: Remove the claim with the credit bureaus or take me to court so we can resolve this issue once and for all.

Business

Response:

Resort Recovery Solutions is a Debt Recovery Firm, we have been contracted by our clients to recover an outstanding debt and in so doing will make multiple attempts to contact the debtor in order to effectively communicate our Clients position and to work with them to satisfy their financial obligations. As part of our business practice, we do not disclose personal information regarding accounts or details of the outstanding debt.

Review: Receiving on-going threats to execute consequential legal actions from Resort Recovery Solutions, from Resort Recovery Management, & ResortCom International referencing a 5/12/2011 [redacted] agreement which we were scammed & fraudulently forced to purchase on 5/12/2011 in [redacted]. As of today, we continue to undergoing 2+ years of continuous costly hardship & harassment after being scammed, victimized, & forced by [redacted] in [redacted] to purchase their [redacted] vacation timeshare on 5/12/11. They have become more aggressive in trying to collect money & have escalated their threats to a debt collector which includes: (1) threatening legal pursuit on the timeshare debt, (2) submitted the timeshare debt to a collection agency for the total timeshare cost plus interest/fees/penalties (3)ruined our credit by reporting the timeshare debt to [redacted] & their debt collector(s) are harassing & calling us constantly all hours of the day from 7:30am to 9:35pm. In addition, my wife has a [redacted]t of $6,965 for the timeshare purchase (which we cannot afford to pay), the credit card company is also pursuing collections for the timeshare charge, & also reported the debt to [redacted] The vacation we took to [redacted] on 5/12/11 was our biggest mistake going to this country, most costly & worst experience, & now we are being threatened with legal actions which my family & I are forced to endure. Total timeshare cost was $17,690 US dollars. On 5/12/11 we were Victimizing, scammed, intentionally defrauded, deceitfully tricked to attend a timeshare presentation, & was administered on-going alcoholic Mai Tai drinks to get us drunk & coerced us for 5+ hours to sign a vacation timeshare contract in [redacted]. We were pushed to charge $1,190 as legal service & another $5,775 as a timeshare down payment which totaled $6,965 in US dollars on my wife [redacted]. This was our 1st time taking a 5 day vacation in [redacted] & we were scammed by [redacted] professional & fraudulent sales tactics. Had we been coherent & not intoxicated we never would have signed this timeshare agreement as we were not interested nor could afford to purchase the timeshare. On 5/13/11 while we were in [redacted] we made several calls & written attempts to rescind/cancel [redacted] vacation timeshare agreement which was ignored & denied. This timeshare cost $17,690, for 1 week hotel usage a year at [redacted] In [redacted], during [redacted] season, staring week 21 in year 2012 for 48 years. As we read the [redacted] documentation, we discovered we were not provided Exhibit C, nor the Promissory Note, nor was the original Purchase & Sale Agreement signed by them. This was the original document they gave us & it only has our signature. We also notice that [redacted] stamped Non-Refundable on both of the credit card transaction which was after my wife signed & gave her credit card number. We were not provided with a fully-executable & mutually signed Purchase & Sale Agreement. In addition, [redacted] Exhibit A & Exhibit B documentation are in contradiction about the buyers rights to rescind/ cancel the timeshare purchases & in violation with [redacted] law i.e. cool-down period of 5 business days to cancel timeshare purchases.Desired Settlement: Refund our $6,965 for intentionally defrauding & decitfully coerced us to purchase a vacation timeshare in [redacted], release us from the timeshare contract which we were charged so far $17,690, stop threatening legal action upon us, & stop calling us all hours of the day from 7:30am to 9:35pm, & fix our credit that they runied.

Business

Response:

Resort Recovery Solutions is a Debt Recovery Firm, we have been contracted by our clients to recover an outstanding debt and in so doing will make multiple attempts to contact the debtor in order to effectively communicate our Clients position and to work with them to satisfy their financial obligations. As part of our business practice, we do not disclose personal information regarding accounts or details of the outstanding debt.

Review: I am being harassed by this company stating I owe on a timeshare. When no such timeshare has been purchased by me. I have called them and requested they stop calling me. They stated they will put this purchase on my credit report dating it back to 2011. I have nothing on my credit report stating I have such a debt but they are threatening to put it on. How they have acquired my social is by theft and they are trying to make me pay on a timeshare I do not owe. They lack professionalism; when speaking to the rep she hung up on me when I told her its not on my credit report now or ever...she said it will be tomorrow and hung up on me.Desired Settlement: Do not put this on my credit report for I have not signed or agreed to purchase a time share in the past or presently.

Business

Response:

Resort Recovery Solutions is a Debt Recovery Firm, we have been contracted by our clients to recover an outstanding debt and in so doing will make multiple attempts to contact the debtor in order to effectively communicate our Clients position and to work with them to satisfy their financial obligations. As part of our business practice, we do not disclose personal information regarding accounts or details of the outstanding debt.

Review: My family and I had a wonderful vacation back in July of 2007 at the Villa Del Palmar in Puerto Vallarta. The place is beautiful. We met up with a man named [redacted] who told us that he could get us tickets to numerous events if we would listen to his timeshare spill. We agreed but knew we were really not interested in a timeshare since my wife is afraid of flying. We took the tickets and had fun zip lining and other activities. When we arrived back he had a bottle of nice Champaign waiting. We drank and talked for a while. He was very charismatic and the more my wife and I drank the more we did not care or understand the consequences of what we were about to do. You’re the timeshare employee intentionally defrauding & deceitfully coerced us to purchase a vacation timeshare. The next morning, with a severe hangover and dread, I realized what happened. We tried to talk to the guy who sold us the timeshare but could not get a hold of him. We traveled back home and called again to talk to Mr. [redacted]. He had quit or been fired according to the office. I knew we had made a mistake, but thought we had to live with it until we bumped into Mr. [redacted] a little while ago who told us what he did was illegal and he was sorry. He said this was a common practice within the timeshare industry. He told us if we fought it or stopped paying our credit would be ruined and they could sue us. I was furious. We have never used this timeshare because we never wanted the timeshare. I would like out of the contract and to return the money you scammed and tricked us into paying. I would settle for them to release us from the contract once and for all. If we have to hire an attorney we will seek back payment.Desired Settlement: I would like out of the contract and to return the money you scammed and tricked us into paying. I would settle for them to release us from the contract once and for all. If we have to hire an attorney we will seek back payment. If we have to hire an attorney we will seek back payment.

Business

Response:

Resort Recovery Solutions is a debt recovery agency and is not affiliated with villa del palmar.