Resort Release

Thank you for providing us a copy of the question submitted to your office by a valued client of oursMrs [redacted] became a client of Resort Release in June of this year and since signing up, our Client Service Team has had quite a few interactions with herWe are happy to report that we have spoken with Mrs [redacted] on the phone multiple times to update her on the status of her transfer that is nearing completion Once we received this inquiry from your office we immediately reached out to Mrs [redacted] to discuss what had happened and why she felt she was unable to contact usDuring our conversations with our client, we quickly determined that Mrs [redacted] had inadvertently contacted our dedicated Sales Department hotline rather than the dedicated Client Services phone number provided to her in the New Client Welcome Packet and subsequent update emailsWe also discovered that she had overlooked an email sent to her making a request to send us a copy of her most recent maintenance fee bill so we could proceed with payment of her maintenance duesAll of this is part of our guaranteed policy and our Transfer Clients are protected by these ironclad guaranteesEven after this error, we were still able to make her maintenance fee payment well before it’s due dateMrs [redacted] question and concerns were brought on by an honest and genuine mistake made by our valued clientHowever, we ultimately bear the burden, because we missed the mark in our deployment of fail-proof contact details for her to reach us We have since tweaked our enrollment procedures and documentation to ensure that no client can make a similar mistake againPlease keep in mind that Resort Release has helped over 19,families legally and permanently achieve timeshare freedom, without the above issue ever having taken placeFor the past years, we have led the industry in assisting distressed timeshare owners while maintaining a flawless customer service recordOur dedication to exemplary professionalism and excellence in client communication has been rewarded for the past two consecutive years by a nomination into the Revdex.coms’ prestigious Torch Award for Marketplace EthicsWe are proud to have fostered such a relationship with owners of timeshares globally and the Revdex.com We look forward to continually leading the industry in timeshare consumer rights reformsNo matter the misunderstanding, we ardently stand behind this customer, value her feedback, and will continue to showcase why our company is known as one of the top firms in the Nation for both customer service and performance We are also excited to report Mrs [redacted] is also very close to becoming timeshare free and will be bringing in the new year knowing she will never have to deal with or pay another fee to her timeshare resort againResort Release strives to exceed all potential and current clients’ expectations, and we are proud to assist even the most challenging situationsIn our pursuit of perfection, we understand that there may be a very small portion of the public that you cannot make happy all the timeWe sincerely thank Mrs [redacted] for bringing her concerns to us, and we thank the Revdex.com for maintaining a transparent forum for us to interactSincerely, [redacted] CEO Resort Release

Thank you for providing us a copy of the question submitted to your office by a valued client of ours. Mrs. [redacted] became a client of Resort Release in June of this year and since signing up, our Client Service Team has had quite a few interactions with her. We are happy to report that we have...

spoken with Mrs. [redacted] on the phone multiple times to update her on the status of her transfer that is nearing completion.  Once we received this inquiry from your office we immediately reached out to Mrs. [redacted] to discuss what had happened and why she felt she was unable to contact us. During our conversations with our client, we quickly determined that Mrs. [redacted] had inadvertently contacted our dedicated Sales Department hotline rather than the dedicated Client Services phone number provided to her in the New Client Welcome Packet and subsequent update emails. We also discovered that she had overlooked an email sent to her making a request to send us a copy of her most recent maintenance fee bill so we could proceed with payment of her maintenance dues. All of this is part of our normal guaranteed policy and our Transfer Clients are protected by these ironclad guarantees. Even after this error, we were still able to make her maintenance fee payment well before it’s due date. Mrs. [redacted] question and concerns were brought on by an honest and genuine mistake made by our valued client. However, we ultimately bear the burden, because we missed the mark in our deployment of fail-proof contact details for her to reach us.  We have since tweaked our enrollment procedures and documentation to ensure that no client can make a similar mistake again. Please keep in mind that Resort Release has helped over 19,600 families legally and permanently achieve timeshare freedom, without the above issue ever having taken place. For the past 6 years, we have led the industry in assisting distressed timeshare owners while maintaining a flawless customer service record. Our dedication to exemplary professionalism and excellence in client communication has been rewarded for the past two consecutive years by a nomination into the Revdex.coms’ prestigious Torch Award for Marketplace Ethics. We are proud to have fostered such a relationship with owners of timeshares globally and the Revdex.com.  We look forward to continually leading the industry in timeshare consumer rights reforms. No matter the misunderstanding, we ardently stand behind this customer, value her feedback, and will continue to showcase why our company is known as one of the top firms in the Nation for both customer service and performance.  We are also excited to report Mrs. [redacted] is also very close to becoming timeshare free and will be bringing in the new year knowing she will never have to deal with or pay another fee to her timeshare resort again. Resort Release strives to exceed all potential and current clients’ expectations, and we are proud to assist even the most challenging situations. In our pursuit of perfection, we understand that there may be a very small portion of the public that you cannot make happy all the time. We sincerely thank Mrs. [redacted] for bringing her concerns to us, and we thank the Revdex.com for maintaining a transparent forum for us to interact. Sincerely,  [redacted] CEO Resort Release