Resort Travel & Xchange

We have had difficulty using our points ownership and want to speak with someone about getting rid of our timeshare.
We are reaching out to you today to ask for help in reaching Festiva. We called multiple times on the 18th of this month and got stuck in a constant phone loop. There was no option to speak to a live person, but all the options were for you to pay a bill. We called the XXX-XXX-XXXX number listed on the website. We also wrote Festiva a letter to request that our contract terminate back in January and have not received a formal response. We got the return receipt stating that someone picked up that letter on the 10th of February. We are tired of reaching out and finding no assistance.
Nothing good has come out of our timeshare ownership. We purchased these points back in 2009, under the assumption we would be able to go to New Orleans, but to do that now we have to have a separate account with ***, the point value we have is barely enough to take a nice vacation. 2500 points do not take you very far. We still have to hand out more money to enjoy a vacation. The points program is genuinely just a waste of money. We would much rather have something more tangible. We have been trying to find some relief from Festiva for years. We remember being told that if we were not satisfied, that they would help us sell it. That turned out not to be true. No one has been able to help. We want to reach someone that can present us with options. We want this to be over so we can take vacations on our terms.
Please help us reach Festiva. We know that this COVID-19 outbreak could be why we did not connect with someone when we called on the 18th. We want our letter answered and the options provided. If Festiva wants to purchase this back from us, they can buy it for $15,000. We are trying to keep an open mind here, but to come to an amicable solution, we must have contact with Festiva. Please assist.

I have never been able to use the "time share." We got screwed by this company.

I have never, not even once, been able to actually use "my timeshare". In maybe 2012 or 2013 we first tried to reserve a unit in Orlando. Of course, not only was the unit not a "location" anymore, but they did not even have any units available elsewhere nearby in Orlando during the time frame we were hoping for.

Next year, we tried the same thing. No units available. At that point, we realized that they screwed us over. This timeshare has been a fraud. By my math, they have stolen $35,000 from me over the last 8 years. Something that I have never used, and was unable to use due to their own inability of properties. This is a fraudulent company.

Unable to use my vacation ownership since switching to points through***
I am contacting you today in regard to the horrible customer service I have received. Every single time I make a call to discuss my desires with*** and get more information on utilization, in the past, to try and use the timeshare points they are less than helpful. I have tried to specifically reach about us changing over to the point system and how horrible my experience with the points program has been, but no one seems to care. The points program and the*** exchanges are too complicated. We have spent enough money with you all that we feel we should just be released from this timeshare seeing how we have only been lied to and cheated out of our money. We do not want to associate ourselves with you any longer. Nothing anyone has said have been correct informaiton, and when we have reached out to resolve the issues all we get is very rude, and unruly people. We need someone to take our request seriously.

Before getting on board with *** we did not do a lot of research on the company. We wish we would have.
It's clear that it's all a big bait and switch. So many reviews say similar things to what we've experienced. *** promises how nice it will be, and then their promises always fall short.

Well once we knew that was the case we decided to contact them and let them know:
That our experience with them has fallen well short of what they promised.
That we've now done our research and want nothing to do with this company.
They were not upfront and honest about the nature of the maintenance fees and that they would continually increase.

Then in their response they pretend like there's no possible way they're going to let us out of our relationship with the company. "Not an option outside of the recission window." That's a bunch of bologna! Where does it end with them? They trick you on the front end then they try to trick you on the back end. "Not an option." Is that what *** calls customer service? Lying again to the very customers you tricked into buying in the first place! We've poured hours into researching and trying to figure out what the deal is. We know they're lying to our face now. We're done playing their games.

I have contacted my timeshare several times and tried to have them work with me on a canceling my timeshare ownership and they refuse to do anything.
I have contacted Breckenridge several times to ask for the termination of my ownership with them. They refuse to offer any type of resolution to me on ending that ownership. They simply tell me to pay my fees and will not give me any type of options other than transferring or reselling my timeshare. I voiced my opinion on the fact that the resort appears run down and unrenovated and they simply stated that they are classified as one of the top resorts. I find this hard to believe based on the quality of the rooms and conditions of the rooms at the resort. I am extremely unhappy and have been unhappy with being an owner for some time. When I voice this unhappiness and ask for assistance or options in canceling my ownership all they do is throw the promissary note back in my face and tell me to pay them. I am requesting that your agency help me to come to an amicable end to this nightmare. I am also very upset with the fact that they refuse to acknowledge my partner as anything other than Mr. They have sent several correspondences to the fact addressing her by Mr. She is a female and I have made them aware of this fact and they continue to doscriminate against her in this way. This is extremely upsetting and also lets me know that Breckenridge is not open to my lifestyle. Please help my partner and I end this financial nightmare. We feel foolish enough as it is without the insinuation from Breckenridge that our relationship is unnatural.

I have been unable to reach Festiva to discuss my timeshare. No one wants to talk to me about my outstanding issues.
I have been with this company for 10 years. I have taken a vacation nearly every year since I purchased it. The last two summers I had to pay the resort as well just to stay there. I was really happy with things. I miss the way it was but Mr. Kevin King showed up AT MY HOUSE and explained to me that by going with Festiva Adventure Club/RTX rather than RCI I would get lower maintenance fees. I have notes here from that day (2/26/2009) where I outlined the "pros" for switching to Festiva.
1 - Mr. King informed me I would have to pay fees forever and they will only keep going up if I did not switch to Festiva.
2 - Mr. King explained that I could even book up to 60 days before the trip. He told me that at short notice anything would be available at 1800 pts in a week at anytime OR with notice a 3 bedroom for 2 weeks based on availability.
3 - Mr. King explained that it was a financial investment in a company that I would be spending money on vacations anyways and this way I could pay ONE place for my vacations and have resorts at my finger tips.

I realized the first year that I had been duped. My maintenance fees DOUBLED the first year, at this point I realized it was too late to fix so I tried to make the best of it. This last year I have reached out to Festiva to discuss my situation. The maintenance fees have climbed so high, they are TRIPLE what they originally were before I switched to Festiva. Rather than a discussion or conversation as a good standing paying client who used a product, I was scammed. They dismissed my situation. Not one person took the time to look into my claims. I have been trying to communicate with Festiva for about a year now, but it seems that they only assist clients who are interested in using their timeshare. They don`t want to help someone who has legitimate complaints. They just ignore me.
I want my money back. I have worked hard to uphold my end of things, to take vacations that I have paid double for and have felt silly bending to their every request just so I can get some use out of this product. DO you know what it feels like using something you are aware you`ve been scammed into but are stuck?! Where is Mr. King`s boss when his mistakes need to be corrected? Where is the customer service RTX? I know its not at Festiva.

No one will address our concerns or take responsibility for the wrong that we have faced.
To whom it concerns:

We have reached the end of our patience. We have been jumping through hoop after hoop trying to use this product. You would think after 4 hours sales reps explaining to you how much money you will save and how the points are the best vacation option EVER, that you could go on a vacation... but no... it took three years to save up enough points to go, then we called to book and everything thing was booked and we were told to call earlier. We called 6 months out, and they informed us that we were calling too far out and that we need to call back at the 3 month mark. Upon calling back everything was booked. No one has been any assistance, we have been duped and want our money back. It has gotten almost comical the more we attempt to communicate with ***. No one will address our concerns or take responsibility for the wrong that we have faced. We have been told the only way to get out is to pay in full, and now that we have paid it off we are being told that we can only transfer it. We have found examples on the internet of *** working with owners to find a resolution and yet can not get a response from anyone actually addressing our situation. Someone please help.

THIS IS A SCAM, they took something we had been excited about and have made it worthless.
We have vacationed several years in a row at Atlantic Beach NC. A timeshare at *** Atlantic Beach became available so we purchased. Upon arriving in 2011 we checked in and were invited to a meeting to discuss our ownership. Since this was our first trip we wanted to be informed and attended and that it wouldn't take more than an hour.

We were asked to fill out information and informed we could finish it later, we never did someone else filled in the rest of the blanks and we were put with a salesman. We found out this was not a meeting about being new owners and they informed us that it was about Festiva taking over Peppertree and that if we stayed with *** that we would incur more maintenance fees as others were making the transfer and more weight would fall on us. That selling our peppertree and buying into Festiva was the only way to keep our maintenance fees down. We were told that we could buy weeks on the website and resell them and it would cover our maintenance fees.

We owned a timeshare with Summer Bay to use when we visited Disney and after explaining that we didn't want to switch because it was too expensive they would buy our Summer Bay timeshare and we could use Festiva to cover our vacation needs even at Disney and have flexible availability. After some discussion and looking at the obvious savings we agreed. We used the money we had saved to go to Disney to cover the cost so we could use this to stay at Disney instead.

Here we are after repeated tries to use this timeshare in the ways we have been sold. Our salesman told us he could show us how to sell weeks and yet this continues to not be a valid option seeing as the desire for Festiva timeshares is non-existent without scamming people into taking them. We Our maintenance fees keep increasing and we have continued to pay having to now budget something we can't use into our vacation funds. We are not new to using timeshares and are not ignorant to scheduling weeks, you can't schedule something that's unavailable to you.

We have paid in full because we uphold our end of agreements which Festiva does not have intentions of upholding. We have written correspondence between us and Festiva starting back in July of 2019 in reference to our complaints and have been tossed around and given generic responses from everyone we've spoken with (Kayla, Kendra, Jameson and others). We can not in good conscious continue a relationship with a company such as Festiva. We have invested over $30K into a scam. We wish to rid our family name of any connection to Festiva, RTX or any other company associated, we have spent maintenance fees for something we can not experience and demand a refund in the amount $8482.50 for this. We are tired of being lied to. THIS IS A SCAM, they took something we had been excited about and have made it worthless. We are in a far worse situation from doing business with you and demand someone be held accountable.

I have made it clear I have no interest in my ownership.
I have been an owner for nearly 15 years. I have invested around $30,000 into this timeshare, which has resulted in my contract being paid off and my other required fees to be in good standing. During my 15 years, my maintenance fees have become exorbitant, which doesn't make sense because of the poor quality of the resorts. Not only have the maintenance fees become outrageous, my ownership has included many false promises regarding the value of the points/weeks. I have tried to contact member services which led to being told I am basically trapped in my ownership (even though it is paid off). I have made it clear I have no interest in my ownership, but I am being held hostage so the company can continue to drain more money from me. This is a trap!!!!!

We are unable to use this contract like we were told at the presentation. The travel program is useless.
We were ran down by a rep.on our vacation in Charleston,SC and asked did we want to save money well of course we would . They set us up a presentation we had William in Charleston at the church street inn location as the rep. The tour id id XXX-XXXXXXX he offered us a small gift for our time to go over what they had to offer . they asked how often we travel we told them at least 5 times a year. They offered us a package and told us we can go all over the world , and since we like going to all inclusive resorts. William and his supervisor told us the have a plethora of all inclusives that we would like . We was told that when booking the all inclusives the food and drinks are included at no additional cost. They proceeded to show us on their computer to show us how to book but was having difficulty because the website kept crashing . We just chalked it us as the internet was just flippy . They proceeded with their spill told us it was perfect and we can book anytime its not a time share so we don't have to worry about vacation weeks not being available like time shares we was relieved when they said that . I mean they laid in on thick and sprinkled fairy dust on everything . When agreed to enter the contract because we thought what the elderly man was telling us was true but we learned months later after several attempts to use the program. We've paid this thing in full and in good faith thinking we could use it. Since We've purchased this program every single attempt to use this whether its last minute or a year out they can never full fill travel request . I have spoken to Frank several times times he told me to call Zelandia capital to request a refund .I was also told if I stop making the payments that will void the contract . Well to late for that we paid it in full ! He told me not to pay the one year membership fee then I told him well what since do that make now you have about $2000 of my money and I didnt get to use this. I was also told to contact the concierge to assist in price matches but that's not what we was sold nor told .I can go on hotwire and other sites even the hotel sites and get better rates . I would not have paid for this program to do what we do better on our own . since we've purchased this program we've been to out of the country , and about 5 other 7 day trips since then .
I have documentation and receipts and passport stamps to prove this purchase 06/13/2019 @ 12:55pm in Charleston,sc the contact number is XXXXXX .

Bait and Switch
*** and I visited New Smyrna Beach in August of 2018 from a package purchased from ***. The package was fine and as stated no issues there. We had to attend a presentation given by RTX(Resort Travel & Exchange) which was ok, during the presentation they showed us a powerpoint which detailed what the vacation was and they also went into different parts of the booking site to show the type of savings we would get the type of resorts we would be able to choose, they even went to cruise savings and rental car savings and they made this thing look amazing the savings they were showing were huge which is why we became interested. I am pretty good at finding my own savings and deals but this seemed like a great deal and would make things easier, they even threw in a free vacation week, sound great right? wrong after we purchased the package and was able to get access to the portal that is used to book things we went in to book a stay in Orlando for Christmas using our bonus week and we had expressed to the person selling the package we wanted to go for christmas and he said that would be fine well he failed to tell us it could not be used on major holidays so I was pissed about that but I was like ok fine we searched and booked different dates. When it came time to find a place to also stay in Daytona the prices were not much as saving different from ***, ***, *** etc. I actually booked cheaper through *** without a coupon. So I go look for rental car, the rental car prices were the same as when I looked on *** using my employee discount through my job and any saving that I did find through RTX it was only like $15-$20 no where near what they were showing, they were expressing we would save like 70/80% on rentals which is a lie. My friend wanted to book a cruise and asked about our prices I kid you not for the same exact cruise line, same dates, same destination the price was exactly the same as going directly through Carnival. We were lied to and tricked there is no savings like what they were showing, they used those prices to entice their customers to buy. I can not justify paying $120 something per month for a package and I'm only finding saving of $20 at most. And we only travel once maybe twice per year so you do the math, this is a complete waste of money and I feel like we been tricked, even down to booking the bonus week we had to jump through so many hoops and hurdles to even find a bonus week with a resort that we could use it for because of all the limitation and restriction with the bonus week vouchers which was not explained. I looked last week to check pricing for our vacation for next year and I found the same resort cheaper on *** and booked through them, and I don't care about no price match blah blah, I shouldn't have to go through all that to get a cheaper rate when you promised and promoted cheaper prices which was suppose to cheaper than the 3rd party sites with huge savings not no price match crap, even if you price match its still not cheaper its just the same price which would still defeat the purpose of me having the package. We just want out of the Contract and be done with this money pit it was not what was promised and I am not happy.

In June 2018 I attended a RTX presentation and was told I had to cancel within 10 days. The account wasn't setup for 3 weeks to cancel.
I purchased the package on June 8, 2018. My sales rep John M explained that I could get better deals through their site and showed the different prices of the different locations. Now when I search these places nothing is available. The product was miss represented and they wouldn't allow me to cancel within the grace period. I have tried to settle with RTX to get the account closed because they are charging me 110 a month. The package I got caught 3295. On April 10, I spoke via text to John about the maintenance fees and was told it is waived for 2 years. On 7/9/2019 I received a letter stating that I need to pay 199 for the maintenance fee within 30 days or my account would be shut off and charged an additional 249. My account wouldn't be turned back on till the full amounts were paid.

I booked travel with RTX and upon check-in escalated a complaint that was not met with urgency or assistance. This resulted in financial loss
I have been with RTX for 10+ years now as I own with***.
My husband and I exchanged 4500 points from*** and booked a trip to *** to celebrate our son's 5th birthday and our 10-year anniversary. The trip was booked in advance, I contacted RTX as well as *** to say that I would be arriving early on 3/31.
Upon arrival, the location that was on the reservation confirmation letter, refused to help us stating they were no longer affiliated with the RTX. *** lobby was closed and security said they were not able to help us. Thank God, the other part of my party had arrived earlier and we were able to wake her to let us into our room.
When we checked into our room we were immediately disappointed. The room was unclean and unsafe:
The bathroom toilets were unclean
The kitchen sink was filthy
The blow dryer had hair tangled all around it
The phone had multiple missing buttons
There were balls of hair hanging from the dining room table and chair
When you pulled the sheets back there was little black specs all over the sheets
The door to the balcony was dry rotted and would not lock
The pool had caution tape and cones around it
I immediately emailed RTX Travel to report the mishaps. The next morning, I promptly called RTX to escalate because there was no way we could stay in such conditions. In my email, I detailed how unsafe unclean the rooms at *** were upon check-in. I explained how I had two rooms and both were in the same state. I took several pictures and sent them to RTX as evidence of the conditions.
When I contacted RTX at 8am, I was told that it was the weekend and the manager was off so I had to wait until Monday for help. I explained that this was an urgent matter as we had already driven 12 hours from*** and needed somewhere to stay. I was informed I had to wait for the "process" to work. I then received an email stating, we received your emails, as if my families' situation was "bothering" them.
I continued to call and escalate for help for hours. I spoke with the manager at ***, who stated she could not put us in the same room size and they wouldn't be together and it wouldn't be until the afternoon because we would have to go thru the entire check out process. Again, my family was inconvenienced.
My family was losing a day of vacation, my children were hungry, they needed to shower but couldn't and I was beyond despair. I pay into RTX monthly and I was treated less than a customer.
My last call to RTX was at 11am, upon being turned down for help yet again, my family and I checked out and drove to a nearby gas station. We sat at that gas station with 4 small children calling around to multiple locations trying to find someone, anyone who had availability to fit my party of 8.
Once we checked into another location, I again emailed RTX to notify them of my out of pocket expense and inconvenience. RTX leadership contacted me back to advise this was all my fault and I wasn't accepting of the "replacement" options the manager offered me. Then advised I should have "stayed", in an unclean and unsafe location with small children, until RTX found another location. This wasn't until well into the afternoon.
I contacted RTX to request my money back and my points to be provided back to me as this cost me a day of vacation and last minute unexpected expenses to pay for a last-minute resort. RTX was no help. I am escalating as this could have been resolved. This situation was not escalated properly and we were not treated as customers or even humans.

Discounts and travel promised not delivered as sold. Fraudulent claims!
Signed up for this based on promise of cheaper travel, easy reservations, and a free week. Absolutely none of those were true! Whenever we tried to book the free week nothing was available and other reservations an be found cheaper online for FREE. In several attempts to contact someone regarding contract I wa transferred to a dead line or kept on indefinite hold without being able to speak to anyone. In my aopinion this is a fraudulent company and has left such a bad taste in my mouth I doubt we will return to ***.

What was shown as available in the presentation is not what you can find after you purchase the travel package.
I paid $3,295 on 2/9/2018 to have 3 weeks of vacation per year through a vacation package that was to allow you to travel anywhere for lower rates than you could find anywhere else. I have tried for over 1 year to use one of the weeks to stay somewhere at a discounted price. Every single time I was able to find a cheaper rate by looking on the internet through various travel sites for the exact same location I was trying to book through RTX. I booked airfare and car rental cheaper through other sites as well. After owning this package for over 1 year, I have not been able to use this service one time, even the Bonus Week I received hasn't been used. I would like a full refund of the $3,295, plus the $199 I just paid to renew my membership because I didn't want to let it run out before I gave it another chance to try and work out. I have emailed RTX and called as well and they just keep telling me there are things available out there if I just look. Yes, if you want to travel to *** in the winter for $7/night when it is cold and everything is closed, then it would work, but that is not even feasible. They tell you in the meeting that there are ALL of these places available for $200-$300 for an entire week, which just isn't true. I haven't used it, they are not out anything and I have not gained anything. I would like a full refund of the money that I have paid to RTX for empty promises and no benefit to my family.

Booked car rental paying in full in advance. Upon pick up of car, I was charged again more than 50% additonal to the prepayment by the rental car co.
I booked a car on Dec 4 prepaying $88.57 for a rental with Dollar for pick up in the Pittsburgh airport. Upon pick up, I was told I was responsible for an additional 58.83 as no taxes or fees were prepaid in direct contrast to the agreement with RTX Travel. This is the second time this has happened to me - the first time was in Sept. I also had additional rentals between in which I received the service promised. No one at the company will respond to my concerns. They are looking for some way out.

Was told lies about the vacation package.I called back to cancel and to at least talk to the Rep *** that sold my husband and I the package to ask why everything we were told was not true and I wanted to cancel because I can go to one of the other websites for travel and get reservations cheaper and some were the same as my supposedly discounted deal package had. Without having 117.00 dollars come out of my account every month. I was told I couldn't speak to the Rep. and I want to stop payment for this rip off package. I can't get anyone to respond back to me about my concern. I even responded to a site call *** consumer and voiced my concerns on the site still no reply. I just want out of the contract and payments to stop. Thank you ***
Product_Or_Service: July 2016
Order_Number: N/A
Account_Number: N/A

We purchased a vacation package on 1/28/2017 and were told we had 30 days to cancel. When we attempted to cancel we were told we had missed deadline.
On January 28, 2017, we entered into an agreement with Resort Travel & XChange, Inc (RTX) for the amount of $7295.00. We were told at that time and signed a document stating we had 30 days to cancel. The meeting was recorded. We sent a certified letter to RTX on February 14, 2017 notifying them we were canceling the agreement. On March 9, 2017 we received a letter from RTX stating we had missed the cancellation period to 10 days. We called and wrote to them on multiple occasions citing the document that we signed and requesting a copy of the taped conversation. RTX claims that what we are citing is a cancellation for a free trip and not the actual contract.

We have contact the State Attorney Generals office in both North Carolina and Florida, (where the transaction took place). We have also contacted the FTC and filed a complaint.

When reviewing the documents there are at least three different cancellation date indicated. The company intentional missed us on the terms of the contact, didn't accept the termination letter and has now turned the account over to collections impacting our credit reports.

Total of cost of vacation package: $7295
Down payment: $1095
Payments withdrawing from checking account after cancellation: $334.20 (2 x $167.10)

Requesting refund of $1492.20, complete cancellation of agreement and derogatory information removed from credit reports.

Purchased a Vacation service in 2014 . I did not travel because of many reasons but originally thought that I just lost my investment . but they kept calling and charging me for not going .

I am a member of the Voyages by RTX, I am very unsatisfied. First when I singed up I never received my credits. I was also not finding the discounts that I was shown in the demonstration. I found that I was suppose to call to get my credits but was never told that during purchase of the membership. When I was signing up for the membership I was told that I can cancel anytime and would not have to pay anything. But when I tried to cancel you they are now telling me that I have to pay the remainder of the balance. I never received an email or phone call to check on my status like they were suppose to. I could not find any information on how to cancel my membership so I called. I feel like I have been scammed. What they tell you when purchasing the membership is completely deceitful.There was no easy way to contact anyone to get any information or to file a complaint. This company is a disgrace and failed to fulfill any of the commitments they have made!
Product_Or_Service: Discount travel
Account_Number: XXXXXX