Resorts Casino

My wife and I stayed at the above resort hotel from 8-1-to 8-6-2017, we booked our hotel on line and paid for a deluxe roomThe rooms air condition was mal functioning and the adjoining room was having a party with a lot of people, the noise lasted until 1:am, consisted with banging on the doors and loud talking or musicI then spoke to the front desk the following morning, my room was changed from *** to *** (down sized)That night my wife and I did not sleep well, the air condition made a loud noise every time it went on, at 8:am there was construction out side of our window, then the hot water in the sink only dribbleI again went to the front desk and spoke to manger Christina, I told her of the smaller room and the above mention problemsshe stated that I would receive credit for days 8-8-2, and 8-3-2017, the problems were repair immediatelyToday I contacted the on line agency who booked my hotel, they informed me that the only credit I received was the r

A voucher was purchase in from *** for $for a Two night say at the Resort Hotel and CashinoI called *** and the resort a week prior to verify if the voucher was validI spoke to a representative that give me a reservation for nights for the weekend on of April 16- The Repname was JohnHe explain that my voucher was only good for one night but I must pay a differences of $for the second nightOn Sunday April 16,I arrived at the Hotel to check in but after giving them my debt card to pay the feeMy card declined and I was told that I most pay cash .But if I paid cash I will not get my fee refundedSo I explained to the Repthat I had a pre-paid debit card and will upload money to my card and returnedAfter returning to the hotel there was another Repat the front deskShe appeared to have an attitude and after I explain to her that I was there to check inShe offer me a a king size room and then swipe my cardShe then stated your card was

its resortscasino.com I received unauthorized unknown payments on my td bank debit card from the gambling website and not sure how they came about potential fraudulent activity

June 20, my husband *** *** surprised me for birthday, a weekend in Atlantic cityWe checked in around 5:30pm.At the checking desk my husband receiving the room keys he wasn't given all information about the hotelSuch as paying for parking and most important that they were doing work to the waterSo we proceed to the roomI come in my husband said you like what's on the bedUmm what a blanket No the chocolate covered strawberries No cause they weren't thereHe calls the front desk they never put in for it nor asked to send it up afterThen around 8pm I go to take a shower and there is no hot waterI had to take a cold shower When I get out to let my husband know I noticed a letter from the hotel stating from 10am to 1pm they will be working on the pipesBut it was hours after so why don't we have hot waterMy husband went to take a shower the water was almost luke warmWe were rushing at this point because of reservations for 9pmWe didn't have time to co

Placed $in an online accountInstantly credited my account and billed my ***When attempting to play was informed "Unable to detect your location" No explanation just unable to playCalled customer service they said "You must be on a wireless connection to detect location"I do NOT have a wireless connection NOR will I ever, told "Refund my money"Response "Due to regulations we are unable" Further informed I was unable to withdraw anything as outlined by support, received "Your withdrawal is not permitted because it would put you in breach of the limits we permitPlease check our 'FAQs' section to view details of our limits." Emailed times and was told they are unable to do anything about this?!?!?!?!?!?!
So here I am unable to use the money they stole from me and no assistance at all from the people who allegedly run the online portion of the gameSo sad

I played an online game through resorts casino I won money on two separate occasions the 21st of December and the 23rd of December I enrolled to get the resorts prepaid card to have my winnings put on there I have still not received my card and its going on three weeks now I am very angry that I have had to wait this long to receive my card and no one can seem to explain where it is and why its taking so long to get here

Hello,
I sign up for the casino , all advertising said that the casino matches what you deposit I deposit the $dollars the code was approved I never received my bounsWhen I had called the supervisor Chris he was very rude , and cursed and allStating said he will not not match it because I didn't call within an hourEverything is registered in the system all my deposit and code Just wanted you make everyone aware that the advisertment is a lie !!

Review: Had a reservation. Needed to change the reservation or cancel it. This is was before the 24 hour period. Reservations at the hotel were very nasty. Told me they were unable to assist me. I asked to speak with a manager ([redacted]) he was even more nasty and rude. He told me there was nothing he could do for me and hung up the phone. My reservation went to waste and so did my money because they weren't willing to help me.Desired Settlement: refund money

Review: On February 1, 2014 I checked in to Resorts Casino on the boardwalk of Atlantic City, NJ. A friend and myself stayed the weekend and on our checkout date February 3rd, found a bed bug in our bed. I called the front desk and after waiting a substantial amount of time, security came up to write a report. After the report was taken, I was told that someone would contact me in two weeks. No one ever contacted me. I began to call, almost everyday, to try to speak to the person I was originally told would call me back. I received the run around and no assistance. Someone finally left me a message about the incident but when I would call the number provided in the voicemail, I wouldn't get anyone and left countless voicemails.

Here I am over a year later and STILL have no heard anything from Resorts about what they are going to do about a $300+ weekend that resulted in myself and my guest being food for bed bugs. I've stayed at this casino before and I have never felt more disrespected and mishandled by a business.Desired Settlement: I would like my bill to be refunded due to the injuries we received from the bed bugs and the lack of integrity to resolve this matter.

Review: I stayed in this establishment 8/15-8/17/13 the room I was put in had broken safety lock on door, I can provide photos. I tried throughout my stay to contact manager on duty to change rooms. I tried per in room call to front desk where in the 18 times I called a manager was never available and promised a return call. Also, the in person visits I had to front desk to voice concerns and again manager was not available and it my safety concern would be "addressed immediately." I had to put a chair against the door for extra protection. I also did not receive housekeeping services until 11pm at night despite numerous calls, I did point out broken safety latch to them as well. I stayed in the room as a single woman it was scary, if I could have afforded another hotel I would have checked out and my bus did not leave until the 17th.Desired Settlement: Refund for the room. Housekeeping issues were one issue, but the safety latch hanging off the door is another.