I don't understand how a Company with an A+ Rating deny a refund when no services are rendered! July 21, Today, I received a letter from Resort Stay International that my credit was expiring and I needed to call to redeem! I was prepared to make a visit this year, but when I called; I was told that I needed to pay an additional $to keep my rewardI insisted that I already paid enough and I wasn't paying anymore! I asked for refund and was denied! It began on March 31, when I was offered this "free" [redacted] stay if my wife and I were to attend a hour timeshare presentationThe Offer also included that my $refundable deposit would be returned on the 2nd visitIs that really necessary? Well, the first time never came They continue to call, but I told them it was impossibleThey said it was just a reminder, but I told them I wasn't able toThey said they would keep it on fileThe last time they called I asked them if I could have a refund because
Shady and mislead Attended timeshare presentation in Jan in [redacted] that lasted over hrs, finally we received our so called FREE Gifts, a night day stay in Las Vegas with no requirementsA few weeks later my wife called to set up the vacation as it actually has day time limit to set it up Was advised there would be a $charge to the card to make sure we came and a $fee for upgrade to [redacted] hotel, given our reservations were for JuneWas told there was only one requirement a Minute walk through of the resort since we already went through a presentation this was a free gift for thatSo because it was not another presentation we decided okThan days prior to our vacation date in June we got a phone call & email that if we did not confirm our reservations within days prior to our date we would forfeit everything and our $Ok so we had one day to call and I am busy at work so I called to confirm next day and than they said we need $hold cha
I booked a stay with this company for next weekend and was told I would need to pay $hold fee that would be returned to me upon arrival for the presentation along with a $fee for booking on a weekendWhen I called to confirm my reservation yesterday because the company "forgot" to call me days prior as they stated they would, I was told by a very unprofessional employee that I would need to give him my credit card info immediately and pay an additional $hold for my vacation When I booked this trip I was told I would not need to pay or give any additional fees or hold funds for this tripThey are unprofessional and liars and I want my money backI have called times without resolutionI keep being told a supervisor is going to call me back but one NEVER doesDon't waste your time or money with this company Product_Or_Service: Weekend Hotel Reservation Order_Number: XXXXXXXX
They are out here scamming peopleThey are thieves and liars They took $from my credit card, with the promise of a three night stay as long as we stay and do a tourNow they want to charge and extra $if we don't meet a certain income criteriaEvery time I have called ,there phone are busyThis company don't even have an legitimate websiteI'm very disappointed because this company ripped me off by stealing my money and not refunding back my fundsThis place should be investigated They do not deserve this star, I wish there was a way to leave a negative rating
The company has yet to refund me $which they said I would receive by 12/31/ I signed up for the companies offer and put down a $deposit on 11/12/ I decided to cancel within the day cancellation period and per the companies system canceled on 11/16/ They told me that it could take 30-days to receive my refund, but I have yet to receive anything to this day when I call I get told a supervisor will call me back or that my claim has been sent to accounting for review, but nothing has happened and I have never gotten a call back regarding my complaint
They are out here scamming peopleThey are thieves and liars They took $from my credit card, with the promise of a three night stay as long as we stay and do a tourNow they want to charge and extra $if we don't meet a certain income criteriaEvery time I have called ,there phone are busyThis company don't even have an legitimate websiteI'm very disappointed because this company ripped me off by stealing my money and not refunding back my fundsThis place should be investigated
They do not deserve this star, I wish there was a way to leave a negative rating
The company has yet to refund me $which they said I would receive by 12/31/
I signed up for the companies offer and put down a $deposit on 11/12/ I decided to cancel within the day cancellation period and per the companies system canceled on 11/16/ They told me that it could take 30-days to receive my refund, but I have yet to receive anything to this day when I call I get told a supervisor will call me back or that my claim has been sent to accounting for review, but nothing has happened and I have never gotten a call back regarding my complaint
I don't understand how a Company with an A+ Rating deny a refund when no services are rendered!
July 21,
Today, I received a letter from Resort Stay International that my credit was expiring and I needed to call to redeem! I was prepared to make a visit this year, but when I called; I was told that I needed to pay an additional $to keep my rewardI insisted that I already paid enough and I wasn't paying anymore! I asked for refund and was denied!
It began on March 31, when I was offered this "free" *** stay if my wife and I were to attend a hour timeshare presentationThe Offer also included that my $refundable deposit would be returned on the 2nd visitIs that really necessary? Well, the first time never came
They continue to call, but I told them it was impossibleThey said it was just a reminder, but I told them I wasn't able toThey said they would keep it on fileThe last time they called I asked them if I could have a refund because
Shady and mislead
Attended timeshare presentation in Jan in *** that lasted over hrs, finally we received our so called FREE Gifts, a night day stay in Las Vegas with no requirementsA few weeks later my wife called to set up the vacation as it actually has day time limit to set it up
Was advised there would be a $charge to the card to make sure we came and a $fee for upgrade to *** hotel, given our reservations were for JuneWas told there was only one requirement a Minute walk through of the resort since we already went through a presentation this was a free gift for thatSo because it was not another presentation we decided okThan days prior to our vacation date in June we got a phone call & email that if we did not confirm our reservations within days prior to our date we would forfeit everything and our $Ok so we had one day to call and I am busy at work so I called to confirm next day and than they said we need $hold cha
Advertised that I won a radio station contest, turned out to be a timeshare presentation which was not mentioned Asked for a refundable $fee
On Monday, October 2nd I was listening to *** and the Radio DJ announced what sounded like a Radio Trivia Contest question The announcer said that the first callers to get the correct answer would win I called the number given on the radio, (***) ***, and after the phone rang for a couple of minutes, the announcer told me that I was the 22nd caller and asked me to stay on the line After a several minute hold (the full call took minutes and seconds total) the announcer came back on the line and told me I had won a two night resort package including freeplay, lunch for two, and show ticketsHe told me that as soon as our call was finished that I would receive an email within minutes with a list of all the hotels I could choose from for my stay and details on how to
The worst company ever that is a scam! I don't recommend anyone to ever believe the things they promiseIt's been years since I gave them $to sign up for a free hotel room until this day I have not recieved my money backPlease be aware of this companyI really think the government should investigate into this company
Participated in timeshare presentation at *** Did not purchase *** timeshare or vacation membership Instead we were talked into purchasing *** program for $399, which included certificates for week of travel each to *** properties Was told by Larry ***, the sales representative that it would take days for him to set up the account and that we would be emailed info No email received Spend hours on internet to locate related phone numbers and was asked by representative of *** (other names on certificate) that we needed to send in an additional $to receive a list of properties and their availability While searching the internet for a contact phone number, I read lots of complaints that these certificates are a scam Called the ***, and was referred to Lori *** at ***A person answered that line and said Lori no longer worked there, and that she would call me back w
A hold was placed on my credit card which was to be released on June 21st It is not released and no one will address my concerns
Resort stay international booked a vacation with me in February or March for a stay in *** in June I asked if there would be additional fees, etc and was told noA week before my vacation they Called and stated they needed a $hold to be placed to ensure we check in I argued stating this is not what I agreed to and was told the management has had issues so it's a new policy for everyone I explained that they should not be able to apply this to people who already booked, but they said if I didn't our stay would be cancelledI had other people staying with me so I couldn't cancelI was told I would be required to watch a presentation on the 20th and that the hold would be removed on the 21st I attended the presentation, but the hold remains It has been a week since I attended the presentation and every time I call I am told "it will be
I booked a stay with this company for next weekend and was told I would need to pay $hold fee that would be returned to me upon arrival for the presentation along with a $fee for booking on a weekendWhen I called to confirm my reservation yesterday because the company "forgot" to call me days prior as they stated they would, I was told by a very unprofessional employee that I would need to give him my credit card info immediately and pay an additional $hold for my vacation When I booked this trip I was told I would not need to pay or give any additional fees or hold funds for this tripThey are unprofessional and liars and I want my money backI have called times without resolutionI keep being told a supervisor is going to call me back but one NEVER doesDon't waste your time or money with this company
Product_Or_Service: Weekend Hotel Reservation
Order_Number: XXXXXXXX
Was promised a room for nights at *** in exchange for attending sales presentationRoom was not provided we had to pay $
We were to be provided rooms at the *** in ** for two nights, and cash card for attending a sales presentationWe called the day before, 9:47am just to make sure everything was all set with our room and no problems
When we arrived the room was not providedContacted resort stay and they could not resolve the room at ***, said it was not possibleThey offered two alternatives, first was One night at the *** with no guarantee of a second night givenI told them no, the deal was for nights not oneShe would not guarantee a second night I was then offered two nights at the *** hotel but the cash amount would be reducedI explained that neither offer was equal to the contracted amountThe contract was for nights and $I offered to pay for my stay myself if they release me from my obligation to attend the sales
I received a phone call regarding a Las Vegas stay for $I accepted on the condition I could bring my childrenI was told I could bring my childrenI set up a reservation and spent an extra $since it was a weekend reservationA few days before my trip, I was contacted by the customer service representative: Jennifer *** and she explained that I could not bring my childrenI said that was not what I was told and I would be needing a refundShe said she would be calling me back regarding my refund and I was never contacted
Purchased package for $on 2/2/Requested full refund within days; was told a check would be issued and mailed within week
Purchased package for $and charge was made on 2/2/Phoned agency within days to request full refundWas told that a check would be issued and mailed within weekCalled a second time requested an update on refund; company claimed they couldn't locate me in systemI provided confirmation number of XXXXXX and record was locatedI was told at this time my request was still being processedCalled 2/24/to get update and eat of refund checkAgain they could not find my reservationFinally I was told that my name was at least on the refund list and a check would be cut with 30-daysI would like my refund check issued and mailed to me asap; they have no tracking method nor confirmation being sent regarding the refund
I don't understand how a Company with an A+ Rating deny a refund when no services are rendered! July 21, Today, I received a letter from Resort Stay International that my credit was expiring and I needed to call to redeem! I was prepared to make a visit this year, but when I called; I was told that I needed to pay an additional $to keep my rewardI insisted that I already paid enough and I wasn't paying anymore! I asked for refund and was denied! It began on March 31, when I was offered this "free" [redacted] stay if my wife and I were to attend a hour timeshare presentationThe Offer also included that my $refundable deposit would be returned on the 2nd visitIs that really necessary? Well, the first time never came They continue to call, but I told them it was impossibleThey said it was just a reminder, but I told them I wasn't able toThey said they would keep it on fileThe last time they called I asked them if I could have a refund because
Shady and mislead Attended timeshare presentation in Jan in [redacted] that lasted over hrs, finally we received our so called FREE Gifts, a night day stay in Las Vegas with no requirementsA few weeks later my wife called to set up the vacation as it actually has day time limit to set it up Was advised there would be a $charge to the card to make sure we came and a $fee for upgrade to [redacted] hotel, given our reservations were for JuneWas told there was only one requirement a Minute walk through of the resort since we already went through a presentation this was a free gift for thatSo because it was not another presentation we decided okThan days prior to our vacation date in June we got a phone call & email that if we did not confirm our reservations within days prior to our date we would forfeit everything and our $Ok so we had one day to call and I am busy at work so I called to confirm next day and than they said we need $hold cha
I booked a stay with this company for next weekend and was told I would need to pay $hold fee that would be returned to me upon arrival for the presentation along with a $fee for booking on a weekendWhen I called to confirm my reservation yesterday because the company "forgot" to call me days prior as they stated they would, I was told by a very unprofessional employee that I would need to give him my credit card info immediately and pay an additional $hold for my vacation When I booked this trip I was told I would not need to pay or give any additional fees or hold funds for this tripThey are unprofessional and liars and I want my money backI have called times without resolutionI keep being told a supervisor is going to call me back but one NEVER doesDon't waste your time or money with this company Product_Or_Service: Weekend Hotel Reservation Order_Number: XXXXXXXX
They stole my credit and can't get hold of them any more!!! Be careful out there:(
They are out here scamming peopleThey are thieves and liars They took $from my credit card, with the promise of a three night stay as long as we stay and do a tourNow they want to charge and extra $if we don't meet a certain income criteriaEvery time I have called ,there phone are busyThis company don't even have an legitimate websiteI'm very disappointed because this company ripped me off by stealing my money and not refunding back my fundsThis place should be investigated They do not deserve this star, I wish there was a way to leave a negative rating
The company has yet to refund me $which they said I would receive by 12/31/ I signed up for the companies offer and put down a $deposit on 11/12/ I decided to cancel within the day cancellation period and per the companies system canceled on 11/16/ They told me that it could take 30-days to receive my refund, but I have yet to receive anything to this day when I call I get told a supervisor will call me back or that my claim has been sent to accounting for review, but nothing has happened and I have never gotten a call back regarding my complaint
They are out here scamming peopleThey are thieves and liars They took $from my credit card, with the promise of a three night stay as long as we stay and do a tourNow they want to charge and extra $if we don't meet a certain income criteriaEvery time I have called ,there phone are busyThis company don't even have an legitimate websiteI'm very disappointed because this company ripped me off by stealing my money and not refunding back my fundsThis place should be investigated
They do not deserve this star, I wish there was a way to leave a negative rating
The company has yet to refund me $which they said I would receive by 12/31/
I signed up for the companies offer and put down a $deposit on 11/12/ I decided to cancel within the day cancellation period and per the companies system canceled on 11/16/ They told me that it could take 30-days to receive my refund, but I have yet to receive anything to this day when I call I get told a supervisor will call me back or that my claim has been sent to accounting for review, but nothing has happened and I have never gotten a call back regarding my complaint
I don't understand how a Company with an A+ Rating deny a refund when no services are rendered!
July 21,
Today, I received a letter from Resort Stay International that my credit was expiring and I needed to call to redeem! I was prepared to make a visit this year, but when I called; I was told that I needed to pay an additional $to keep my rewardI insisted that I already paid enough and I wasn't paying anymore! I asked for refund and was denied!
It began on March 31, when I was offered this "free" *** stay if my wife and I were to attend a hour timeshare presentationThe Offer also included that my $refundable deposit would be returned on the 2nd visitIs that really necessary? Well, the first time never came
They continue to call, but I told them it was impossibleThey said it was just a reminder, but I told them I wasn't able toThey said they would keep it on fileThe last time they called I asked them if I could have a refund because
Shady and mislead
Attended timeshare presentation in Jan in *** that lasted over hrs, finally we received our so called FREE Gifts, a night day stay in Las Vegas with no requirementsA few weeks later my wife called to set up the vacation as it actually has day time limit to set it up
Was advised there would be a $charge to the card to make sure we came and a $fee for upgrade to *** hotel, given our reservations were for JuneWas told there was only one requirement a Minute walk through of the resort since we already went through a presentation this was a free gift for thatSo because it was not another presentation we decided okThan days prior to our vacation date in June we got a phone call & email that if we did not confirm our reservations within days prior to our date we would forfeit everything and our $Ok so we had one day to call and I am busy at work so I called to confirm next day and than they said we need $hold cha
Advertised that I won a radio station contest, turned out to be a timeshare presentation which was not mentioned Asked for a refundable $fee
On Monday, October 2nd I was listening to *** and the Radio DJ announced what sounded like a Radio Trivia Contest question The announcer said that the first callers to get the correct answer would win I called the number given on the radio, (***) ***, and after the phone rang for a couple of minutes, the announcer told me that I was the 22nd caller and asked me to stay on the line After a several minute hold (the full call took minutes and seconds total) the announcer came back on the line and told me I had won a two night resort package including freeplay, lunch for two, and show ticketsHe told me that as soon as our call was finished that I would receive an email within minutes with a list of all the hotels I could choose from for my stay and details on how to
The worst company ever that is a scam! I don't recommend anyone to ever believe the things they promiseIt's been years since I gave them $to sign up for a free hotel room until this day I have not recieved my money backPlease be aware of this companyI really think the government should investigate into this company
Participated in timeshare presentation at *** Did not purchase *** timeshare or vacation membership Instead we were talked into purchasing *** program for $399, which included certificates for week of travel each to *** properties Was told by Larry ***, the sales representative that it would take days for him to set up the account and that we would be emailed info No email received Spend hours on internet to locate related phone numbers and was asked by representative of *** (other names on certificate) that we needed to send in an additional $to receive a list of properties and their availability While searching the internet for a contact phone number, I read lots of complaints that these certificates are a scam Called the ***, and was referred to Lori *** at ***A person answered that line and said Lori no longer worked there, and that she would call me back w
A hold was placed on my credit card which was to be released on June 21st It is not released and no one will address my concerns
Resort stay international booked a vacation with me in February or March for a stay in *** in June I asked if there would be additional fees, etc and was told noA week before my vacation they Called and stated they needed a $hold to be placed to ensure we check in I argued stating this is not what I agreed to and was told the management has had issues so it's a new policy for everyone I explained that they should not be able to apply this to people who already booked, but they said if I didn't our stay would be cancelledI had other people staying with me so I couldn't cancelI was told I would be required to watch a presentation on the 20th and that the hold would be removed on the 21st I attended the presentation, but the hold remains It has been a week since I attended the presentation and every time I call I am told "it will be
I booked a stay with this company for next weekend and was told I would need to pay $hold fee that would be returned to me upon arrival for the presentation along with a $fee for booking on a weekendWhen I called to confirm my reservation yesterday because the company "forgot" to call me days prior as they stated they would, I was told by a very unprofessional employee that I would need to give him my credit card info immediately and pay an additional $hold for my vacation When I booked this trip I was told I would not need to pay or give any additional fees or hold funds for this tripThey are unprofessional and liars and I want my money backI have called times without resolutionI keep being told a supervisor is going to call me back but one NEVER doesDon't waste your time or money with this company
Product_Or_Service: Weekend Hotel Reservation
Order_Number: XXXXXXXX
Was promised a room for nights at *** in exchange for attending sales presentationRoom was not provided we had to pay $
We were to be provided rooms at the *** in ** for two nights, and cash card for attending a sales presentationWe called the day before, 9:47am just to make sure everything was all set with our room and no problems
When we arrived the room was not providedContacted resort stay and they could not resolve the room at ***, said it was not possibleThey offered two alternatives, first was One night at the *** with no guarantee of a second night givenI told them no, the deal was for nights not oneShe would not guarantee a second night I was then offered two nights at the *** hotel but the cash amount would be reducedI explained that neither offer was equal to the contracted amountThe contract was for nights and $I offered to pay for my stay myself if they release me from my obligation to attend the sales
I received a phone call regarding a Las Vegas stay for $I accepted on the condition I could bring my childrenI was told I could bring my childrenI set up a reservation and spent an extra $since it was a weekend reservationA few days before my trip, I was contacted by the customer service representative: Jennifer *** and she explained that I could not bring my childrenI said that was not what I was told and I would be needing a refundShe said she would be calling me back regarding my refund and I was never contacted
Purchased package for $on 2/2/Requested full refund within days; was told a check would be issued and mailed within week
Purchased package for $and charge was made on 2/2/Phoned agency within days to request full refundWas told that a check would be issued and mailed within weekCalled a second time requested an update on refund; company claimed they couldn't locate me in systemI provided confirmation number of XXXXXX and record was locatedI was told at this time my request was still being processedCalled 2/24/to get update and eat of refund checkAgain they could not find my reservationFinally I was told that my name was at least on the refund list and a check would be cut with 30-daysI would like my refund check issued and mailed to me asap; they have no tracking method nor confirmation being sent regarding the refund
They stole my credit and can't get hold of them any more!!!
Be careful out there:(