Resource Building Materials

Dear Revdex.com, 7/29/I am responding to [redacted] Resource Building Materials did resolve this issue [redacted] was not happy with any of our suggested solut ionsWe therefore, came out to her house, picked up all the material, and gave her a full refundTo be fair [redacted] did receive the product she orderedOur sample was slightly tainted and therefore, wewere working with her to find a resolutionWe even showed her product that we were working hard to bring into inventory but was not sure when or if that would become part of our stockWe now stock and sell that material.Once we were informed that the customer would not accept any solutions from us and that she purchased material elsewhere, we worked quickly to pick up the material and give her a full refund [redacted] Business Unit LeaderResource Building Materials

Dear Revdex.com, 7/29/2015
I am responding to [redacted]
Resource Building Materials did resolve this issue. [redacted] was not happy with any of our suggested solut ions. We therefore, came out to her house, picked up all the material, and gave her a full refund. To...

be fair [redacted] did receive the product she ordered. Our sample was slightly tainted and therefore, wewere working with her to find a resolution. We even showed her product that we were working hard to bring into inventory but was not sure when or if that would become part of our stock. We now stock and sell that material.Once we were informed that the customer would not accept any solutions from us and that she purchased material elsewhere, we worked quickly to pick up the material and give her a full refund. 
[redacted]Business Unit LeaderResource Building Materials

Review: Resource Building Materials Stanton CA delivered 11 yards of decorative gravel that is not what I wanted or ordered. They have been uncooperative in working to resolve this or find reasonable alternatives. On 6/25/15, I was offered 'samples' to view. Two of which were nearly identical to what I already have. Of the remaining two samples I selected to be mixed with what I have, one sample is not even being sold. Neither [redacted] nor the office Manager could offer a reason why they would show me sample not being sold...Desired Settlement: I'd like a full refund and for them to come pick up their gravel, at my convenience.

Business

Response:

Dear Revdex.com, 7/29/2015I am responding to [redacted]Resource Building Materials did resolve this issue. [redacted] was not happy with any of our suggested solut ions. We therefore, came out to her house, picked up all the material, and gave her a full refund. To be fair [redacted] did receive the product she ordered. Our sample was slightly tainted and therefore, wewere working with her to find a resolution. We even showed her product that we were working hard to bring into inventory but was not sure when or if that would become part of our stock. We now stock and sell that material.Once we were informed that the customer would not accept any solutions from us and that she purchased material elsewhere, we worked quickly to pick up the material and give her a full refund. [redacted]Business Unit LeaderResource Building Materials