This response is in regards to [redacted] located at [redacted] We received a call from [redacted] on 6/2/He rents a bottled water cooler and stated there has been no issues with the service, but would like to cancel his rental agreementI then let him know that service started on 3/28/and that he signed and agreed to a one year contract (which is the minimum term on all rental agreements)We at Culligan of Terre Haute have been in business over years and pride our selves on providing excellent customer serviceWe do not want any customers to feel misled and regret that [redacted] feels that wayI can send a copy of the rental agreement signed by [redacted] We have used this rental agreement form for many years without issue for it is the universal Culligan corporate approved rental agreement formWe make a point to cross out the sections that do not apply to the customer to help the term applied be easily visibleI did not have an opportunity to tell [redacted] that he will receive a refund of his bottles and cooler deposit which would be more than enough to pay the remaining balance on the rental agreementWe would like to apologized for any confusion on this matterHave a good day Regards, Steve [redacted] Culligan of Terre Haute, Brazil & Rockville, IN Office: (812)235-Cell: (812)240-Fax:(812)[email protected]
Mr [redacted] is requesting to cancel his Preventative Maintenance Agreement (PMA) with our companyThe way we do the math for the cancellation is the followingThere is a cancelation fee of $125.00, a prorate fee and we will also deduct any services rendered at a discount ted rate or no charge to the customer and charge full price Cancellation mathMr [redacted] would have not received a refund Invoice Date Service Qty Unit Price Total Price Paid PMA Savings S- 7/23/ Diag $ $ $ Variable Speed OEM $1, $1, $ Over knighted part $ $ $ $1, $1, $ S- 7/26/ PMA Check $ $ $ $ $ $ S- 8/29/ PMA Check $ $ $ $ $ $ PMA cost Months Monthly fee Months used Prorate $1, $ Break Down PMA Savings $1, Prorate $ CXL $ Total Deductions $1, Total Cost $1, Total Ded $1, ($388.56) Exceeded Refund However, I am willing to work with Mr [redacted] and refund him $ Revised offer to Mr [redacted] Invoice Date Service Qty Unit Price Total Price PMA Savings S- 7/23/ Diag $ $ $ Variable Speed OEM $1, $1, $ Over knighted part $ $ $ $1, $1, $ S- 7/26/ PMA Check $ $ $ $ $ $ S- 8/29/ PMA Check $ $ $ $ $ $ PMA cost Months Months used Prorate $1, $ Break Down PMA Savings $1, Prorate $ waived CXL $ Waived Total Deductions $1, Total Cost Total Ded $1, $ Refund
ACE Home Services is actively working to resolve this matter with the consumerWe have made verbal communication and per the sonsumers request all future communication will be via emailMr***, is requesting to terminate the Preventative Maintenance Agreement (PMA) with our companyI am
in the process of completing the math to terminate this contractUpon the consumers approval I will refund the monies left for the life of the contract minus the services rendered
Mr. [redacted] is requesting to cancel his Preventative Maintenance Agreement (PMA) with our company. The way we do the math for the cancellation is the following. There is a cancelation fee of $125.00, a prorate fee and we will also deduct any services rendered at a discount ted rate or no charge to the customer and charge full price.
Normal Cancellation math. Mr. [redacted] would have not received a refund.
Invoice
Date
Service
Qty
Unit Price
Total Price Paid
PMA Savings
S-17295
7/23/2012
Diag
1
$79.95
$0.00
$0.00
Variable Speed OEM
1
$1,680.00
$1,176.00
$504.00
Over knighted part
1
$35.00
$0.00
$35.00
$1,794.95
$1,176.00
$539.00
S-58177
7/26/2013
PMA Check
2
$250.00
$0.00
$250.00
$250.00
$0.00
$250.00
S-77563
8/29/2014
PMA Check
2
$250.00
$0.00
$250.00
$250.00
$0.00
$250.00
PMA cost
Months
Monthly fee
Months used
Prorate
$1,409.67
60
$23.49
27
Break Down
PMA Savings
$1,039.00
Prorate
$634.23
CXL
$125.00
Total Deductions
$1,798.23
Total Cost
$1,409.67
Total Ded
$1,798.23
($388.56)
Exceeded Refund
However, I am willing to work with Mr. [redacted] and refund him $263.68
Revdex.com:
I have followed up with ACE several times via email to inquire about the status of their response, but as of 10/17/14 they still have not contacted me with any proposed solution.
Regards,
[redacted]
This response is in regards to [redacted] located at [redacted] We received a call from [redacted] on 6/2/He rents a bottled water cooler and stated there has been no issues with the service, but would like to cancel his rental agreementI then let him know that service started on 3/28/and that he signed and agreed to a one year contract (which is the minimum term on all rental agreements)We at Culligan of Terre Haute have been in business over years and pride our selves on providing excellent customer serviceWe do not want any customers to feel misled and regret that [redacted] feels that wayI can send a copy of the rental agreement signed by [redacted] We have used this rental agreement form for many years without issue for it is the universal Culligan corporate approved rental agreement formWe make a point to cross out the sections that do not apply to the customer to help the term applied be easily visibleI did not have an opportunity to tell [redacted] that he will receive a refund of his bottles and cooler deposit which would be more than enough to pay the remaining balance on the rental agreementWe would like to apologized for any confusion on this matterHave a good day Regards, Steve [redacted] Culligan of Terre Haute, Brazil & Rockville, IN Office: (812)235-Cell: (812)240-Fax:(812)[email protected]
Mr [redacted] is requesting to cancel his Preventative Maintenance Agreement (PMA) with our companyThe way we do the math for the cancellation is the followingThere is a cancelation fee of $125.00, a prorate fee and we will also deduct any services rendered at a discount ted rate or no charge to the customer and charge full price Cancellation mathMr [redacted] would have not received a refund Invoice Date Service Qty Unit Price Total Price Paid PMA Savings S- 7/23/ Diag $ $ $ Variable Speed OEM $1, $1, $ Over knighted part $ $ $ $1, $1, $ S- 7/26/ PMA Check $ $ $ $ $ $ S- 8/29/ PMA Check $ $ $ $ $ $ PMA cost Months Monthly fee Months used Prorate $1, $ Break Down PMA Savings $1, Prorate $ CXL $ Total Deductions $1, Total Cost $1, Total Ded $1, ($388.56) Exceeded Refund However, I am willing to work with Mr [redacted] and refund him $ Revised offer to Mr [redacted] Invoice Date Service Qty Unit Price Total Price PMA Savings S- 7/23/ Diag $ $ $ Variable Speed OEM $1, $1, $ Over knighted part $ $ $ $1, $1, $ S- 7/26/ PMA Check $ $ $ $ $ $ S- 8/29/ PMA Check $ $ $ $ $ $ PMA cost Months Months used Prorate $1, $ Break Down PMA Savings $1, Prorate $ waived CXL $ Waived Total Deductions $1, Total Cost Total Ded $1, $ Refund
ACE Home Services is actively working to resolve this matter with the consumerWe have made verbal communication and per the sonsumers request all future communication will be via emailMr***, is requesting to terminate the Preventative Maintenance Agreement (PMA) with our companyI am
in the process of completing the math to terminate this contractUpon the consumers approval I will refund the monies left for the life of the contract minus the services rendered
Mr. [redacted] is requesting to cancel his Preventative Maintenance Agreement (PMA) with our company. The way we do the math for the cancellation is the following. There is a cancelation fee of $125.00, a prorate fee and we will also deduct any services rendered at a discount ted rate or no charge to the customer and charge full price.
Normal Cancellation math. Mr. [redacted] would have not received a refund.
Invoice
Date
Service
Qty
Unit Price
Total Price Paid
PMA Savings
S-17295
7/23/2012
Diag
1
$79.95
$0.00
$0.00
Variable Speed OEM
1
$1,680.00
$1,176.00
$504.00
Over knighted part
1
$35.00
$0.00
$35.00
$1,794.95
$1,176.00
$539.00
S-58177
7/26/2013
PMA Check
2
$250.00
$0.00
$250.00
$250.00
$0.00
$250.00
S-77563
8/29/2014
PMA Check
2
$250.00
$0.00
$250.00
$250.00
$0.00
$250.00
PMA cost
Months
Monthly fee
Months used
Prorate
$1,409.67
60
$23.49
27
Break Down
PMA Savings
$1,039.00
Prorate
$634.23
CXL
$125.00
Total Deductions
$1,798.23
Total Cost
$1,409.67
Total Ded
$1,798.23
($388.56)
Exceeded Refund
However, I am willing to work with Mr. [redacted] and refund him $263.68
Revised offer to Mr. [redacted]
Invoice
Date
Service
Qty
Unit Price
Total Price
PMA Savings
S-17295
7/23/2012
Diag
1
$79.95
$0.00
$0.00
Variable Speed OEM
1
$1,680.00
$1,176.00
$504.00
Over knighted part
1
$35.00
$0.00
$0.00
$1,794.95
$1,176.00
$504.00
S-58177
7/26/2013
PMA Check
2
$250.00
$0.00
$250.00
$250.00
$0.00
$250.00
S-77563
8/29/2014
PMA Check
2
$250.00
$250.00
$250.00
$250.00
$250.00
$250.00
PMA cost
Months
Months used
Prorate
$1,409.67
60
$23.49
27
Break Down
PMA Savings
$1,004.00
Prorate
$0.00
waived
CXL
$0.00
Waived
Total Deductions
$1,004.00
Total Cost
1409.67.
Total Ded
$1,004.00
$263.68
Refund
Revdex.com:
I have followed up with ACE several times via email to inquire about the status of their response, but as of 10/17/14 they still have not contacted me with any proposed solution.
Regards,
[redacted]