Response Analysis Corp.

*** *** was at Mr*** address on October 18th, *** explained the options to Mr*** and offered packages to Mr*** on Propsal *** The card we show customers when we offer the $Trane rebate or the financing is attachedI have also
attached the only coupon we offer for installations When *** *** was told by Mr*** that he would like to schedule the install he made no mention of wanting to finance the project Had he mentioned the financing it would have been explained again that it is one or other option In order to do the financing the office has to pre-approve the person for financing through Wells Fargo and make sure all the paperwork required by Wells Fargo is correct and explained as required by the Truth in Lending Laws Mr*** waited until the installation was complete to mention he wanted the financing When he spoke with *** *** (office manager) to get approved for the financing he questioned the fact of financing or the Trane rebate but was re-directed to *** so he would be dealing with the same person for all sales questions *** explained to him that it was financing or the Trane rebate and he seemed to understand *** went as far to offer to give Mr*** the $in coupon instead of the $since we want our customers to be happy He signed the contract with the $coupon and a total due of $ He paid the $deposit and we charged $to his Wells Fargo account *** wrote in the Thank you letter explaining it once again to make sure he understood his total bill.Any questions can be directed to *** *** or *** *** ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***