Response Targeted Marketing

We are working with her now to get this work done [redacted]

Initial Business Response / [redacted] (1000, 10, 2016/01/27) */ We have since delivered the productThis is resolved

Complaint: [redacted] I am rejecting this response because:The jury is very much still out on this for the following reasons:a The team continues to miss deadlines promised to me, and that continues to negatively impact my business Even with tracking lists in place, I still can't trust that they will meet a deadline.b The quality of work is hit or miss; some things are ok and some things I have to ask to have re-done There is no consistent standard of quality being followed.c The weekly meetings and updates did not happen until I forced it I have had to take on the role of project manager and manage my own project to get them working on my stuff and making progress; they were not doing it on their own I have had to institute project tracking lists to keep things on track and the team is very slow to act on them.d The website is still not ready to go live after 1/months, and there are still about things on the list to get done My wait time for things continues to be unacceptable.e Even when things are complete, I still have to ask to have them sent to me and times, especially with Olivia, and I should not have to spend my time on that.Thanks Revdex.com for providing this valuable service Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:The jury is very much still out on this for the following reasons:a.  The team continues to miss deadlines promised to me, and that continues to negatively impact my business.  Even with tracking lists in place, I still can't trust that they will meet a deadline.b.  The quality of work is hit or miss; some things are ok and some things I have to ask to have re-done.  There is no consistent standard of quality being followed.c.  The weekly meetings and updates did not happen until I forced it.  I have had to take on the role of project manager and manage my own project to get them working on my stuff and making progress; they were not doing it on their own.  I have had to institute project tracking lists to keep things on track and the team is very slow to act on them.d.  The website is still not ready to go live after 3 1/2 months, and there are still about 30 things on the list to get done.  My wait time for things continues to be unacceptable.e.  Even when things are complete, I still have to ask to have them sent to me 2 and 3 times, especially with Olivia, and I should not have to spend my time on that.Thanks Revdex.com for providing this valuable service.    
Sincerely,
[redacted]

We have completed this refund for the $199.

We are working with her now to get this work done.  [redacted]

Initial Business Response /* (1000, 10, 2016/01/27) */
We have since delivered the product. This is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,I received this complaint and do not have access to the online management system but I wanted to let you know that we talked with the client directly and have since been satisfying her needs. We are meeting with [redacted] weekly and we are meeting her needs.Best,[redacted] | Vice President of...

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