Respshop.com

v\: [redacted] o\: [redacted] w\: [redacted] On March 3, 2016, we emailed Mr [redacted] a copy of the RMA for him to ship back the CPAP Machine Perhaps the email messages are in his junk mail box Below is the copy of the email we sent to Mr [redacted] with the RMA file attached: Subject: RMA Date: Thu, Mar 14:22:- From: [email protected] To: [redacted] @aol.com Return policy Please contact us for a Return Material Authorization (RMA) before returning the un-opened products Respshop will accept returns on any unopened product within days of the original ship dateA 15% restocking fee will be subtracted from the original cost and a credit for the difference will be issued within business days of recipient of the returned packageShipping costs are not refundableIf the order had free shipping when placed, customers are responsible to cover shipping cost incurred when Respshop.com ships the order to the customersPlease note that any product that has been opened or used can not be returned This is a screen shot of the two messages we sent to Mr [redacted] , one has nothing in the body, the second one is the one shown above If our technician found that the machine is defective, we shall refund customer the full amount he paid for the machine As for the cost of shipping back the CPAP machine, please refer to our Return policy: If the order had free shipping when placed, customers are responsible to cover shipping cost incurred when Respshop.com ships the order to the customers Please find attached are copies of the RMA and invoice for order dated February 25, If there are any questions, we can be reached at: 866-936-3754, M-F: AM – 5PM / [redacted] Style Definitions */

Customer purchased a mini/travel CPAP machine from us on 2/25/ He just received it on 3/03/- Thursday 11:am Delivered Staten Island, NY We have not received his CPAP machine, there is no way for our technician to check whether the machine is not delivering enough air as Mr [redacted] claimed The machine was shipped to him free of charge His prescribed pressure was 14.5cm This machine’s pressure range is - cm of H2O Our store policy states that there will be a 15% restocking fee if customers decided to return unopened products, and that customers are responsible for shipping cost if he received free shipping when placing his order Return policy Please contact us for a Return Material Authorization (RMA) before returning the un-opened products Respshop will accept returns on any unopened product within days of the original ship dateA 15% restocking fee will be subtracted from the original cost and a credit for the difference will be issued within business days of recipient of the returned packageShipping costs are not refundableIf the order had free shipping when placed, customers are responsible to cover shipping cost incurred when Respshop.com ships the order to the customersPlease note that any product that has been opened or used can not be returned An RMA form has been emailed to Mr [redacted] Until we received his machine, we can determine whether the machine is not delivering enough air If the machine is defective, we shall refund him 100% Please let us know if you have additional questions or further assistance

Complaint: [redacted] I am rejecting this response because:they never told me about anything regurading the returning of nether mask and it states right no the invoice that I had a day return nothing that said that it was for only one Sincerely, [redacted] ***

We accept the request for a returnPlease send back the Transcend unit(the second order) for a complete refundAlso, please note that we have refunded the 1st order alreadyYou may contact me at 866-936-or by email

Hi,
In regards to customer *** ***I have enclosed documents for your review*** originally ordered on 12/14/a Large sized Sleeweaver Anew Soft cloth full face mask total cost $The mask he ordered is included in the mask assuranceThe day mask assurance allows a
customer to return a mask (1) time within days for either store credit, or for another mask of equal or lesser valueThis policy is stated online on our websiteThe day mask assurance also only allows a refund of 85% of the original purchaseThis is why *** only paid a 15% price difference for his 2nd mask, which was apart of his original mask assurance guarantee*** was unhappy with the mask and asked for an RMA form to return the large sized mask for a medium size oneHe paid $for the medium size mask

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi *** I talked to you earlier today concerning my complaintHere is what happened
I had ordered a mini cpap machine from respshopthe only way to see if it worked is to open it up and test itThe setting on the machine was set at 14.5, the same as my machine at home but by no means is the same pressurethis could have serious health issues if its not the same pressureI contacted the company and they told me they were gonna send me an RMA (Return Material Authorization Form) but they never did so I was unable to send it back to themObviously if they did I would have sent it back to them asapThey are claiming that I never got in touch with them but that is falseI have been waiting for a while for the RMAAgain even the highest pressure on the machine is not the same as the one I have at homeIf I were to use their machine it would have dire consequences concerning medical issuesI would like my money back but they said they would accept it and I would only receive 85% back plus I would have to pay for the shipping labelI would like to resolve this issue as soon as possibleOne more thing to add, the customer repthat I talked to when I ordered it told me that the pressure would be the same as my home one which of course is not true otherwise I would have never ordered itThank youComplaint I.D # ***Phone # ***. Sincerely *** ***

Customer purchased a mini/travel CPAP machine from us on 2/25/2016.  He just received it on
3/03/2016 - Thursday
11:10 am
Delivered
Staten Island, NY
We have not received his CPAP machine, there is no way for our technician to check whether the machine is not delivering...

enough air as Mr. [redacted] claimed.  The machine was shipped to him free of charge.
His prescribed pressure was 14.5cm.  This machine’s pressure range is 4 - 20 cm of H2O. 
Our store policy states that there will be a 15% restocking fee if customers decided to return unopened products, and that customers are responsible for shipping cost if he received free shipping when placing his order.
Return policy
Please contact us for a Return Material Authorization (RMA) before returning the un-opened products.
Respshop will accept returns on any unopened product within 30 days of the original ship date. A 15% restocking fee will be subtracted from the original cost and a credit for the difference will be issued within 2 business days of recipient of the returned package. Shipping costs are not refundable. If the order had free shipping when placed, customers are responsible to cover shipping cost incurred when Respshop.com ships the order to the customers. Please note that any product that has been opened or used can not be returned.
An RMA form has been emailed to Mr. [redacted].  Until we received his machine, we can determine whether the machine is not delivering enough air.  If the machine is defective, we shall refund him 100%.
Please let us know if you have additional questions or further assistance.

On March 3, 2016, we emailed Mr[redacted] a copy of the RMA for him to ship back the CPAP Machine
Perhaps the email messages are in his junk mail box. Below is the copy of the email we sent to Mr. [redacted] with the RMA file attached:
Subject:
RMA
Date:
Thu, Mar 14:22:-
From:
[email protected] <[email protected]>
To:
[redacted]@aol.com
Return policy
Please contact us for a Return Material Authorization (RMA) before returning the un-opened products
Respshop will accept returns on any unopened product within days of the original ship dateA 15% restocking fee will be subtracted from the original cost and a credit for the difference will be issued within business days of recipient of the returned packageShipping costs are not refundableIf the order had free shipping when placed, customers are responsible to cover shipping cost incurred when Respshop.com ships the order to the customersPlease note that any product that has been opened or used can not be returned
This is a screen shot of the two messages we sent to Mr[redacted], one has nothing in the body, the second one is the one shown above
If our technician found that the machine is defective, we shall refund customer the full amount he paid for the machine
As for the cost of shipping back the CPAP machine, please refer to our Return policy:
If the order had free shipping when placed, customers are responsible to cover shipping cost incurred when Respshop.com ships the order to the customers
Please find attached are copies of the RMA and invoice for order dated February 25,
If there are any questions, we can be reached at: 866-936-3754, M-F: AM – 5PM

Complaint: [redacted]I am rejecting this response because:they never told me about anything regurading the returning of nether mask and it states right no the invoice that I had a 30 day return nothing that said that it was for only one Sincerely,[redacted]

We accept the request for a return. Please send back the Transcend unit. (the second order) for a complete refund. Also, please note that we have refunded the 1st order already. You may contact me at 866-936-3754 or by email.

Hi,
 
Our 30day mask assurance policy clearly states online that a mask can only be returned once. To resolve this customer complaint. Respshop is willing to credit the customers store account in the amount of $109.65 AFTER sending back the Medium sized mask. He may redeem $109.65 store credit towards any future purchases.