Restaurant Equipment Club

sans-serif;">We did speak with this customer. sorry for the delay, Your letter stated that BBB has attempted to contact us, however, we haven't received any e-mail. Maybe list my e-mail as an alternate? Anyway. This issue was resolved. The customer had placed the order on 12/26. We were closed for 12/27-12/28 for the weekend. We processed his order on 12/29. We we closed 12/31-1/1. He called on 1/2 looking for tracking info. We advised that the meat case was a build to order item and had a few week lead time. He didn't want to wait and he wanted to cancel the order. We canceled the order with the manufacturer and issued a credit to his [redacted] and [redacted] (he used two cards). I spoke with the customer on 1/30 ad he is in receipt of the credit. I asked him how come he didnt speak with customer service. He said he called and no answer. I'm wondering if he's just calling a trunk number that may have showed up on his called id. Customer service is here m-f 9am-8pm and emails are always monitored. Also, a bit of a language barrier. But it was all resolved. Accounting stated that they had left messages for him about the credit cards that he used. we needed the last 4 numbers of both cards to match up to the transactions. He had never replied. But maybe it was the trunk line issue. Not sure. Below id the credit transactions that were issued.

sans-serif;">We did speak with this customer. sorry for the delay, Your letter stated that Revdex.com has attempted to contact us, however, we haven't received any e-mail. Maybe list my e-mail as an alternate? 
Anyway. This issue was resolved. The customer had placed the order on 12/26. We were closed for 12/27-12/28 for the weekend. We processed his order on 12/29. We we closed 12/31-1/1. He called on 1/2 looking for tracking info. We advised that the meat case was a build to order item and had a few week lead time. He didn't want to wait and he wanted to cancel the order. We canceled the order with the manufacturer and issued a credit to his [redacted] and [redacted] (he used two cards).
I spoke with the customer on 1/30 ad he is in receipt of the credit. I asked him how come he didnt speak with customer service. He said he called and no answer. I'm wondering if he's just calling a trunk number that may have showed up on his called id. Customer service is here m-f 9am-8pm and emails are always monitored. Also, a bit of a language barrier. But it was all resolved. 
Accounting stated that they had left messages for him about the credit cards that he used. we needed the last 4 numbers of both cards to match up to the transactions. He had never replied. But maybe it was the trunk line issue. Not sure. Below id the credit transactions that were issued.

Review: Two purchases of [redacted] meat case [redacted] and [redacted] were placed on December 26, 2015. I checked the their website and no tracking information about the purchase was found. I then called customer service, and I received an email saying that all order was canceled. I have not received any refund so far. I called many times to their office. No one answered the phone.

Business

Response: