Restaurant Equipment & Supplies of Denver

Initial Business Response / [redacted] (1000, 6, 2015/08/31) */ Thank you for the opportunity to respond We take GREAT pride in building the absolute finest food trucks in the world, for less than ANY other builderBecause of the quality standards that we go out of our way to EXCEED, ( providing a greater value for your money ) It has caused our business to grow so fast, we can not hardly keep up with the growthIt requires us to both Double our payroll and our square footageEasier said than done ! There is truly a human side to the persons complaintFor that I do apoligize and would like nothing more, than an opportunity to right this wrongWe are getting our doors blown off and we are peddling as fast as we canI lose more than $ a week just trying to maintain an unequaled level of quality built trucks, we are working longer hours, and harder than ever keep on our schedule Please advise how I can mend the customers complaint, to make everything alright The Facts: She purchased a used trailer based on our standard condition and warranty, she personally inspected it, approved it, and bought itOther than time delays, which get longer everyday, she as happy ?????? AS a gesture of good faith , and truly caring about each and every customerI will offer to give a 100% FREE month Warranty additional on top of what was originally givenI hope this will help right our wrongs With Highest Regards [redacted] T [redacted] Human Resources, Food Trucks Denver XXX-XXX-XXXX

Initial Business Response /* (1000, 7, 2015/10/20) */
Hi my name is *** ***, I sold couple used bakery and ect equipmentto *** month agowhen the equipment was purchase she saw couple items in my floor at the store and agree to them also other equipment the she didn't see but was told
the need it them to be clean and refurbished to wait for couple days! Equipment was ready to delivered the following weekand she said she was not ready, but also was told on the equipment was sold with warranty means only parts and labor will cover it as isShe saw couple sheet pans and also other racks she agree on themmixer was deliver and acceptedfreezer was a new chest freezer that we replace cause other was brokenanlsocompartment sink was token and she didn't want it cause was really large first we never agree what size she was toldCoffee maker sameshe didn't have the electricity for itI gave her a free sprayer foset sink cost $n/a chargeI don't mine loose money to Refound items but what she is complaining its not true or good for small bussinesI didn't charge her for storange and deliver at the time she was didficult to doo bussinesbut we whant to keep custumer happybut she is only problem what can I doo to clean this mess upXXX XXX-XXXX
Initial Consumer Rebuttal /* (3000, 9, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I personally picked out all equipment but one display case that was at a different locationI was shown a new sinkgot a used one in bad condition that did not fit my spaceI picked out an under counter freezer, He brought 1st time a tall upright freezer, not what I purchased and there was no communication that this was being sent2nd time a much cheaper sears type chest freezer, much cheaper than the $I paid for the under counter freezerI took photosI bought a Bunn coffee maker he sent tow that, one had to be hard plumbed, the other not good quality and not a BunnHe sent a single door small under counter fridge when I had purchased a two door 48" refrigerator unitI purchased a good condition full set pan speed rack, he sent first a half see pan speed rack, the driver said it adjusted out, it did notThe second one brought had half the pan supports broken offThis is a sample of what went wrongI at this time went to another equipment sales and when I told them I had ordered through the Denver where house, I was told, "Oh man, we are very familiar with them, good luck, you are in trouble." I then went home and did some checking on line and they have horrible star ratings all over the mapSame type of bait and switch or nothing delivered at allIt was only when I texted that I would be contacting my attorney that I got a call within seconds*** has since sent his son with a refund check to cover all that I did not receive or that I refusedI was told not to cash this check until todayI pray that it does not bounceIf it does I will be contacting my attorneyI am NOT an isolated case
Final Business Response /* (4000, 11, 2015/10/23) */
I would Refund her and go forwardI want no trouble but like I told her we are both small Business and have Problem not all the time and try to do best customer serviceSorry XXX XXX-XXXX
Final Consumer Response /* (2000, 18, 2015/10/27) */
*** sent his son up yesterday with cash for a refundSo the problem at this point is resolved

Initial Business Response /* (1000, 6, 2015/08/31) */
Thank you for the opportunity to respond
We take GREAT pride in building the absolute finest food trucks in the world, for less than ANY other builder Because of the quality standards that we go out of our way to EXCEED, ( providing a
greater value for your money ) It has caused our business to grow so fast, we can not hardly keep up with the growth It requires us to both Double our payroll and our square footage Easier said than done ! There is truly a human side to the persons complaint For that I do apoligize and would like nothing more, than an opportunity to right this wrong We are getting our doors blown off and we are peddling as fast as we can I lose more than $ a week just trying to maintain an unequaled level of quality built trucks, we are working longer hours, and harder than ever keep on our schedule
Please advise how I can mend the customers complaint, to make everything alright
The Facts: She purchased a used trailer based on our standard condition and warranty, she personally inspected it, approved it, and bought it Other than time delays, which get longer everyday, she as happy ??????
AS a gesture of good faith , and truly caring about each and every customer I will offer to give a 100% FREE month Warranty additional on top of what was originally given I hope this will help right our wrongs
With Highest Regards
*** T ***
Human Resources,
Food Trucks Denver
XXX-XXX-XXXX

Initial Business Response /* (1000, 7, 2015/10/20) */
Hi my name is *** ***, I sold couple used bakery and ect equipmentto *** month agowhen the equipment was purchase she saw couple items in my floor at the store and agree to them also other equipment the she didn't see but was told
the need it them to be clean and refurbished to wait for couple days! Equipment was ready to delivered the following weekand she said she was not ready, but also was told on the equipment was sold with warranty means only parts and labor will cover it as isShe saw couple sheet pans and also other racks she agree on themmixer was deliver and acceptedfreezer was a new chest freezer that we replace cause other was brokenanlsocompartment sink was token and she didn't want it cause was really large first we never agree what size she was toldCoffee maker sameshe didn't have the electricity for itI gave her a free sprayer foset sink cost $n/a chargeI don't mine loose money to Refound items but what she is complaining its not true or good for small bussinesI didn't charge her for storange and deliver at the time she was didficult to doo bussinesbut we whant to keep custumer happybut she is only problem what can I doo to clean this mess upXXX XXX-XXXX
Initial Consumer Rebuttal /* (3000, 9, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I personally picked out all equipment but one display case that was at a different locationI was shown a new sinkgot a used one in bad condition that did not fit my spaceI picked out an under counter freezer, He brought 1st time a tall upright freezer, not what I purchased and there was no communication that this was being sent2nd time a much cheaper sears type chest freezer, much cheaper than the $I paid for the under counter freezerI took photosI bought a Bunn coffee maker he sent tow that, one had to be hard plumbed, the other not good quality and not a BunnHe sent a single door small under counter fridge when I had purchased a two door 48" refrigerator unitI purchased a good condition full set pan speed rack, he sent first a half see pan speed rack, the driver said it adjusted out, it did notThe second one brought had half the pan supports broken offThis is a sample of what went wrongI at this time went to another equipment sales and when I told them I had ordered through the Denver where house, I was told, "Oh man, we are very familiar with them, good luck, you are in trouble." I then went home and did some checking on line and they have horrible star ratings all over the mapSame type of bait and switch or nothing delivered at allIt was only when I texted that I would be contacting my attorney that I got a call within seconds*** has since sent his son with a refund check to cover all that I did not receive or that I refusedI was told not to cash this check until todayI pray that it does not bounceIf it does I will be contacting my attorneyI am NOT an isolated case
Final Business Response /* (4000, 11, 2015/10/23) */
I would Refund her and go forwardI want no trouble but like I told her we are both small Business and have Problem not all the time and try to do best customer serviceSorry XXX XXX-XXXX
Final Consumer Response /* (2000, 18, 2015/10/27) */
*** sent his son up yesterday with cash for a refundSo the problem at this point is resolved

Initial Business Response /* (1000, 6, 2015/08/31) */
Thank you for the opportunity to respond.
We take GREAT pride in building the absolute finest food trucks in the world, for less than ANY other builder. Because of the quality standards that we go out of our way to EXCEED, ( providing a...

greater value for your money ) It has caused our business to grow so fast, we can not hardly keep up with the growth. It requires us to both Double our payroll and our square footage. Easier said than done ! There is truly a human side to the persons complaint. For that I do apoligize and would like nothing more, than an opportunity to right this wrong. We are getting our doors blown off and we are peddling as fast as we can. I lose more than $ 1000.00 a week just trying to maintain an unequaled level of quality built trucks, we are working longer hours, and harder than ever keep on our schedule.
Please advise how I can mend the customers complaint, to make everything alright.
The Facts: She purchased a used trailer based on our standard condition and warranty, she personally inspected it, approved it, and bought it. Other than time delays, which get longer everyday, she as happy ??????
AS a gesture of good faith , and truly caring about each and every customer. I will offer to give a 100% FREE 2 month Warranty additional on top of what was originally given. I hope this will help right our wrongs.
With Highest Regards
[redacted] T [redacted]
Human Resources,
Food Trucks Denver
XXX-XXX-XXXX