Hello,These customers were supposed to put a deposit down of 50% on a complete walk in unit for a market they were building! They came and inspected this unit around May and told us they wanted this unit and would take delivery no later than Oct They promised to pay us 50% down on a total balance of $35,000, but instead only gave us $and promised to pay the balance of $14,within a month and take delivery within months or lose their down payment! They instead paid another $and told us it would be November before they could take delivery!reThey started calling and asking us for more time to pay their down payment and asking for help providing documentation for their contractors! Delivery kept getting moved out and( they were not able to fulfill their original down payment obligations! We spent over hours of time helping them with zoning and other compliance issues and asking when they would take delivery!They kept pushing our deposit requirements and delivery deadlines further and further out and asking us for more and more technical adviseThey changed their delivery dates different times and refusing to provide us with the agreed upon deposit amount, we heard nothing from them until March When they called they said we must deliver within two weeks and said they were not going to pay us any more in advance which voided our contract! Our contract stated their deposit was only good for days to hold this system! They voided our contract by not paying 50% down and again by not taking delivery within days! When they finally contacted us in March, they demanded a refund! We told them they voided their contract but we would still send them the entire cooling system for their deposit of $They refused and started threatening us with legal action and verbal threatsThe cooling system was worth at least $10,and was more than fair to help them.They voided our contract by not paying the required 50% down and by not taking delivery within days! Thank you,Todd & MJ
Restaurant Refurbishers claims that PayPal told them that we are skilled scam artist and to ignore all our correspondence We contacted PayPal and they assured us that was never said, which we believe We contacted PayPal after six months of never having three ovens that never worked Restaurant Refurbishers quit all contact with us before we contacted PayPal.Restaurant Refurbishers claims that PayPal did not get involved because of their customer service PayPal does not cover warranty work They only cover: if the item is never received or if you get the wrong item Restaurant Refurbishers claims that they had paid over $2,in shipping charges because of their great customers service This is hard to believeWhy would they pay $2,in shipping instead of sending a repairman out? Especially when our six month warranty states that if an oven breaks, they will send out parts and if that doesn’t work then they will send a repairman The warranty was stated in an Ebay message before we purchased the ovens.The ovens broke, they did sent parts but the parts did not fix the ovens We have a text that states they would send out a repairman They never did We never agreed to have the ovens picked up, they insisted we prepare two ovens, lbs for a freight pickup Restaurant Refurbishers were adamant they did not want a repairman coming out looking at these ovensThey would rather pay $2,in shipping?Restaurant Refurbishers claims we ruined the blower fans motors They told me the fans are shutting off before they cool the blower fan motors The solution to this problem was to turn the ovens off via the breakers This is what their other customer does and it works out fine I refused The breaker box is not an off and on switch and this solution made absolutely no sense.Then Restaurant Refurbishers claims it is the electricityI had a licensed electrician talk to them on the phone while they tested the lines on our brand new building that was built by licensed professionals The electrician said it was fine,While the licensed electrician was out here, Restaurant Refurbisher had him test the oven (that never worked, didn’t even turn on)in three different spots for electricity The electrician told them the result, and Restaurant Refurbisher said that was impossibleThe electrician told me what happened and said that he was a licensed electrician and he was sure of his results of this very simple test.The invoice Restaurant Refurbishers is referring to is from [redacted] We were told the ovens are from and the ovens have not been refurbished and need a lot of workRestaurant Refurbishers did not acknowledge the invoice, nor send there own repairman outWe are still under warranty, when we received the ovens that I didn’t purchase or want, our warranty was extended to a yearIt is really very simple, Restaurant Refurbishers needs to follow the warranty and send a repairman out (they approve of) for a diagnosis If the diagnosis states the ovens are damaged from the electricity the ovens are no longer under warranty If they state it is parts, they need to honor their warranty or return the two broken ovens I felt it was necessary to respond to this very outlandish letter, though I feel the only reasonable person to turn to is a judge in small claims court
Hello,These customers were supposed to put a deposit down of 50% on a complete walk in unit for a market they were building! They came and inspected this unit around May and told us they wanted this unit and would take delivery no later than Oct They promised to pay us 50% down on a total balance of $35,000, but instead only gave us $and promised to pay the balance of $14,within a month and take delivery within months or lose their down payment! They instead paid another $and told us it would be November before they could take delivery!reThey started calling and asking us for more time to pay their down payment and asking for help providing documentation for their contractors! Delivery kept getting moved out and( they were not able to fulfill their original down payment obligations! We spent over hours of time helping them with zoning and other compliance issues and asking when they would take delivery!They kept pushing our deposit requirements and delivery deadlines further and further out and asking us for more and more technical adviseThey changed their delivery dates different times and refusing to provide us with the agreed upon deposit amount, we heard nothing from them until March When they called they said we must deliver within two weeks and said they were not going to pay us any more in advance which voided our contract! Our contract stated their deposit was only good for days to hold this system! They voided our contract by not paying 50% down and again by not taking delivery within days! When they finally contacted us in March, they demanded a refund! We told them they voided their contract but we would still send them the entire cooling system for their deposit of $They refused and started threatening us with legal action and verbal threatsThe cooling system was worth at least $10,and was more than fair to help them.They voided our contract by not paying the required 50% down and by not taking delivery within days! Thank you,Todd & MJ
Restaurant Refurbishers claims that PayPal told them that we are skilled scam artist and to ignore all our correspondence We contacted PayPal and they assured us that was never said, which we believe We contacted PayPal after six months of never having three ovens that never worked Restaurant Refurbishers quit all contact with us before we contacted PayPal.Restaurant Refurbishers claims that PayPal did not get involved because of their customer service PayPal does not cover warranty work They only cover: if the item is never received or if you get the wrong item Restaurant Refurbishers claims that they had paid over $2,in shipping charges because of their great customers service This is hard to believeWhy would they pay $2,in shipping instead of sending a repairman out? Especially when our six month warranty states that if an oven breaks, they will send out parts and if that doesn’t work then they will send a repairman The warranty was stated in an Ebay message before we purchased the ovens.The ovens broke, they did sent parts but the parts did not fix the ovens We have a text that states they would send out a repairman They never did We never agreed to have the ovens picked up, they insisted we prepare two ovens, lbs for a freight pickup Restaurant Refurbishers were adamant they did not want a repairman coming out looking at these ovensThey would rather pay $2,in shipping?Restaurant Refurbishers claims we ruined the blower fans motors They told me the fans are shutting off before they cool the blower fan motors The solution to this problem was to turn the ovens off via the breakers This is what their other customer does and it works out fine I refused The breaker box is not an off and on switch and this solution made absolutely no sense.Then Restaurant Refurbishers claims it is the electricityI had a licensed electrician talk to them on the phone while they tested the lines on our brand new building that was built by licensed professionals The electrician said it was fine,While the licensed electrician was out here, Restaurant Refurbisher had him test the oven (that never worked, didn’t even turn on)in three different spots for electricity The electrician told them the result, and Restaurant Refurbisher said that was impossibleThe electrician told me what happened and said that he was a licensed electrician and he was sure of his results of this very simple test.The invoice Restaurant Refurbishers is referring to is from [redacted] We were told the ovens are from and the ovens have not been refurbished and need a lot of workRestaurant Refurbishers did not acknowledge the invoice, nor send there own repairman outWe are still under warranty, when we received the ovens that I didn’t purchase or want, our warranty was extended to a yearIt is really very simple, Restaurant Refurbishers needs to follow the warranty and send a repairman out (they approve of) for a diagnosis If the diagnosis states the ovens are damaged from the electricity the ovens are no longer under warranty If they state it is parts, they need to honor their warranty or return the two broken ovens I felt it was necessary to respond to this very outlandish letter, though I feel the only reasonable person to turn to is a judge in small claims court