Jan29, Re: ID # [redacted] -- Ethridge Tire Center [redacted] Revdex.com Jefferson StNE SteA Albuquerque, NM Dear Ms [redacted] : I have carefully read the response to my complaint provided by Chuck M [redacted] , Ethridge Tire Center, and while I consider this response an exercise in futility because M [redacted] has proven to be a man who considers his business relationships very lightly I do not want anyone wise enough to consult the Revdex.com before buying tires to think that what happened to me could not happen to themThe following is simply meant to correct the incorrect responses provided by M [redacted] The vehicle with the tires in question is a van which, for the two years referrenced by M [redacted] was used exclusively by my wife for her in-town useThat's important because it explains why the bad vibration at highway speeds was not noticed until we decided to start using the vehicle for long distance tripsIn fact, at that time, 2017, the van only had about 40,miles on it, only about half that on the Ethridge tires as we decided to replace the originals earlyI clearly should have taken the vehicle on the road before that, but that at least explains why the faulty tires were not noticed earlierIt's true that M [redacted] tried to get the tires balanced, however, his trip to Bernallilo was not quite as he reported because he told me that at higher speeds he had, in fact, noticed that the tires were NOT "zeroed out" but for me to drive it and let him know what I thoughtI did as he requested and informed him that I thought the tires were flawed to which he said he would contact the factory rep and see what could be doneIn a few days I was informed that the factory rep had authorized a pro-rated replacement of the tires and that he, M [redacted] , would call me when they were on site and ready to be installedThis was completely acceptable to me and M [redacted] was so informedThat all occurred around the first week of SeptBy the 26th of SeptI had grown weary of waiting for M [redacted] 's phone call and decided to go to [redacted] They balanced the tires and informed me that Ethridge had placed the weights in a spot where the brake calipers were knocking the weights offWhen I presented M [redacted] with written proof of their findings and asked him to reimburse me he did at first agree to but with the caveat that I never set foot on his property againAt that point, and as he closed his checkbook and called me a liar, I told him I would use whatever means I could to let the public know how he conducted businessThat's when he began a tirade, in front of several other customers, of the vile, filthy names that spewed forth from his sick, unprofessional mouthAs to being an "unreasonable man" I simply point to the fact that I've been buying tires for my cars for sixty (60) years now and have never had an experience like this before and if necessary I can point to several local tire and repair shops where I've been completely satisfiedThis issue is that those companies all kept their word and none of them called me a liar followed by names never used by refined, cultured peopleFinally, it should be noted that when [redacted] was alive and running his business I willingly and happily dealt with him on various occassions over the decades [redacted] never would have dealt with a customer as Chuck M [redacted] has with meSincerely, [redacted] ***
Ethridge Tire Center sold customer four tires on August 1, 2015. We heard nothing from him until two years later(August 29, 2017) when he returned claiming he was getting a vibration when driving at highway speedsWe checked the tire pressure, balanced all four tires only for him to
return the following day stating the problem had not been resolved. Once again, we checked the tire pressure and re-balanced the tires and all tires zeroed out, which means it was a perfect balance. Because it was his second time in, I personally drove the vehicle to Bernalillo and back to make sure there was no vibration. The customer still was not satisfied, so I offered him a new set of tires at pro rated warranty of 50%He declined. Approximately a week later, he returned stating he went to another shop and had the tires balanced again and expected me to pay that bill. I decided I would as I realized it was going to be impossible to make an unreasonable man happy. While I was writing the refund check, he thought it would be good idea to tell me he was going to go on to social media and launch a smear campaign telling people how incompetent we were and how he is never coming back to Ethridge Tire Center. With that information, I closed my check book and declined to reimburse him. It should be noted, we had not heard about any problem in two years and all of the sudden there was an unresolvable problem? Also, it is recommended tires be balanced every five to six thousand miles which is a service we provide our customers free of charge however this customer did not come in once in two years. Respectfully,Chuck M***
Jan29, Re: ID #*** -- Ethridge Tire Center *** *** Revdex.com Jefferson StNE SteA Albuquerque, NM Dear Ms***: I have carefully read the response to my complaint provided by Chuck M***, Ethridge Tire Center, and while I consider this response an exercise in futility because M*** has proven to be a man who considers his business relationships very lightly I do not want anyone wise enough to consult the Revdex.com before buying tires to think that what happened to me could not happen to themThe following is simply meant to correct the incorrect responses provided by M***The vehicle with the tires in question is a van which, for the two years referrenced by M*** was used exclusively by my wife for her in-town useThat's important because it explains why the bad vibration at highway speeds was not noticed until we decided to start using the vehicle for long distance tripsIn fact, at that time, 2017, the van only had about 40,miles on it, only about half that on the Ethridge tires as we decided to replace the originals earlyI clearly should have taken the vehicle on the road before that, but that at least explains why the faulty tires were not noticed earlierIt's true that M*** tried to get the tires balanced, however, his trip to Bernallilo was not quite as he reported because he told me that at higher speeds he had, in fact, noticed that the tires were NOT "zeroed out" but for me to drive it and let him know what I thoughtI did as he requested and informed him that I thought the tires were flawed to which he said he would contact the factory rep and see what could be doneIn a few days I was informed that the factory rep had authorized a pro-rated replacement of the tires and that he, M***, would call me when they were on site and ready to be installedThis was completely acceptable to me and M*** was so informedThat all occurred around the first week of SeptBy the 26th of SeptI had grown weary of waiting for M***'s phone call and decided to go to *** *** ***They balanced the tires and informed me that Ethridge had placed the weights in a spot where the brake calipers were knocking the weights offWhen I presented M*** with written proof of their findings and asked him to reimburse me he did at first agree to but with the caveat that I never set foot on his property againAt that point, and as he closed his checkbook and called me a liar, I told him I would use whatever means I could to let the public know how he conducted businessThat's when he began a tirade, in front of several other customers, of the vile, filthy names that spewed forth from his sick, unprofessional mouthAs to being an "unreasonable man" I simply point to the fact that I've been buying tires for my cars for sixty (60) years now and have never had an experience like this before and if necessary I can point to several local tire and repair shops where I've been completely satisfiedThis issue is that those companies all kept their word and none of them called me a liar followed by names never used by refined, cultured peopleFinally, it should be noted that when *** *** was alive and running his business I willingly and happily dealt with him on various occassions over the decades*** never would have dealt with a customer as Chuck M*** has with meSincerely,** *** *** *** *** ** *** ** ***
Jan29, Re: ID # [redacted] -- Ethridge Tire Center [redacted] Revdex.com Jefferson StNE SteA Albuquerque, NM Dear Ms [redacted] : I have carefully read the response to my complaint provided by Chuck M [redacted] , Ethridge Tire Center, and while I consider this response an exercise in futility because M [redacted] has proven to be a man who considers his business relationships very lightly I do not want anyone wise enough to consult the Revdex.com before buying tires to think that what happened to me could not happen to themThe following is simply meant to correct the incorrect responses provided by M [redacted] The vehicle with the tires in question is a van which, for the two years referrenced by M [redacted] was used exclusively by my wife for her in-town useThat's important because it explains why the bad vibration at highway speeds was not noticed until we decided to start using the vehicle for long distance tripsIn fact, at that time, 2017, the van only had about 40,miles on it, only about half that on the Ethridge tires as we decided to replace the originals earlyI clearly should have taken the vehicle on the road before that, but that at least explains why the faulty tires were not noticed earlierIt's true that M [redacted] tried to get the tires balanced, however, his trip to Bernallilo was not quite as he reported because he told me that at higher speeds he had, in fact, noticed that the tires were NOT "zeroed out" but for me to drive it and let him know what I thoughtI did as he requested and informed him that I thought the tires were flawed to which he said he would contact the factory rep and see what could be doneIn a few days I was informed that the factory rep had authorized a pro-rated replacement of the tires and that he, M [redacted] , would call me when they were on site and ready to be installedThis was completely acceptable to me and M [redacted] was so informedThat all occurred around the first week of SeptBy the 26th of SeptI had grown weary of waiting for M [redacted] 's phone call and decided to go to [redacted] They balanced the tires and informed me that Ethridge had placed the weights in a spot where the brake calipers were knocking the weights offWhen I presented M [redacted] with written proof of their findings and asked him to reimburse me he did at first agree to but with the caveat that I never set foot on his property againAt that point, and as he closed his checkbook and called me a liar, I told him I would use whatever means I could to let the public know how he conducted businessThat's when he began a tirade, in front of several other customers, of the vile, filthy names that spewed forth from his sick, unprofessional mouthAs to being an "unreasonable man" I simply point to the fact that I've been buying tires for my cars for sixty (60) years now and have never had an experience like this before and if necessary I can point to several local tire and repair shops where I've been completely satisfiedThis issue is that those companies all kept their word and none of them called me a liar followed by names never used by refined, cultured peopleFinally, it should be noted that when [redacted] was alive and running his business I willingly and happily dealt with him on various occassions over the decades [redacted] never would have dealt with a customer as Chuck M [redacted] has with meSincerely, [redacted] ***
Ethridge Tire Center sold customer four tires on August 1, 2015. We heard nothing from him until two years later(August 29, 2017) when he returned claiming he was getting a vibration when driving at highway speedsWe checked the tire pressure, balanced all four tires only for him to
return the following day stating the problem had not been resolved. Once again, we checked the tire pressure and re-balanced the tires and all tires zeroed out, which means it was a perfect balance. Because it was his second time in, I personally drove the vehicle to Bernalillo and back to make sure there was no vibration. The customer still was not satisfied, so I offered him a new set of tires at pro rated warranty of 50%He declined. Approximately a week later, he returned stating he went to another shop and had the tires balanced again and expected me to pay that bill. I decided I would as I realized it was going to be impossible to make an unreasonable man happy. While I was writing the refund check, he thought it would be good idea to tell me he was going to go on to social media and launch a smear campaign telling people how incompetent we were and how he is never coming back to Ethridge Tire Center. With that information, I closed my check book and declined to reimburse him. It should be noted, we had not heard about any problem in two years and all of the sudden there was an unresolvable problem? Also, it is recommended tires be balanced every five to six thousand miles which is a service we provide our customers free of charge however this customer did not come in once in two years. Respectfully,Chuck M***
Jan29, Re: ID #*** -- Ethridge Tire Center *** *** Revdex.com Jefferson StNE SteA Albuquerque, NM Dear Ms***: I have carefully read the response to my complaint provided by Chuck M***, Ethridge Tire Center, and while I consider this response an exercise in futility because M*** has proven to be a man who considers his business relationships very lightly I do not want anyone wise enough to consult the Revdex.com before buying tires to think that what happened to me could not happen to themThe following is simply meant to correct the incorrect responses provided by M***The vehicle with the tires in question is a van which, for the two years referrenced by M*** was used exclusively by my wife for her in-town useThat's important because it explains why the bad vibration at highway speeds was not noticed until we decided to start using the vehicle for long distance tripsIn fact, at that time, 2017, the van only had about 40,miles on it, only about half that on the Ethridge tires as we decided to replace the originals earlyI clearly should have taken the vehicle on the road before that, but that at least explains why the faulty tires were not noticed earlierIt's true that M*** tried to get the tires balanced, however, his trip to Bernallilo was not quite as he reported because he told me that at higher speeds he had, in fact, noticed that the tires were NOT "zeroed out" but for me to drive it and let him know what I thoughtI did as he requested and informed him that I thought the tires were flawed to which he said he would contact the factory rep and see what could be doneIn a few days I was informed that the factory rep had authorized a pro-rated replacement of the tires and that he, M***, would call me when they were on site and ready to be installedThis was completely acceptable to me and M*** was so informedThat all occurred around the first week of SeptBy the 26th of SeptI had grown weary of waiting for M***'s phone call and decided to go to *** *** ***They balanced the tires and informed me that Ethridge had placed the weights in a spot where the brake calipers were knocking the weights offWhen I presented M*** with written proof of their findings and asked him to reimburse me he did at first agree to but with the caveat that I never set foot on his property againAt that point, and as he closed his checkbook and called me a liar, I told him I would use whatever means I could to let the public know how he conducted businessThat's when he began a tirade, in front of several other customers, of the vile, filthy names that spewed forth from his sick, unprofessional mouthAs to being an "unreasonable man" I simply point to the fact that I've been buying tires for my cars for sixty (60) years now and have never had an experience like this before and if necessary I can point to several local tire and repair shops where I've been completely satisfiedThis issue is that those companies all kept their word and none of them called me a liar followed by names never used by refined, cultured peopleFinally, it should be noted that when *** *** was alive and running his business I willingly and happily dealt with him on various occassions over the decades*** never would have dealt with a customer as Chuck M*** has with meSincerely,** *** *** *** *** ** *** ** ***