Restlawn Memorial Park & Chapel Mausoleum

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The car was returned to MrSurratt for repair on August 4, Because there was no recognizable difference in the performance of the car, I took it to [redacted] where I was informed that the left front wheel bearing needed to be replaced [redacted] *** performed the necessary repairs and the problem was resolved I notified MrSurratt by telephone the same day and, at his request, provided by email, the copy of the invoice for the replacement of the wheel bearing by [redacted] *** His only response was that "he couldn't understand it" and that he would "get back with me." To this date, October 21, 2014, he has not contacted me as he promised His reply to the Revdex.com that he could not do anything without the defective part is appalling and indicates that he does not want to take responsibility for his work The part was replaced by a reputable dealership, [redacted] in [redacted] **, and the invoice from them was provided showing that the work was performed by professionals The second repair job was also performed by [redacted] because I had lost confidence in MrSurratt's work ethic Regards, [redacted]

I addressed this issue originally with Mr*** and discussed the fact that without the original parts to return to the parts distributor...I am not able to get any sort of a refund myselfI always offer customers every chance to fix and or repair the vehicle in questionMr*** did not call me back and therefore CHOSE himself to go somewhere elseI do not feel like this should reflect badly on me and or my company!
Bill Surratt
Surratt Auto Center

I have reviewed the response offer made by the business in reference to complaint
ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr Surratt was contacted initially and failed to keep his promise to follow up with meHe requested a copy of the invoice from *** *** and I provided it within minutes of our phone conversation At the time of my complaint to Revdex.com, it had been days since that promise and still no reply from Mr Surratt As of this writing, still no replyThis does not represent good faith action on his part
Regards,
*** ***

Surratt Tire & Auto Center stands behind our work and we offer a warranty on everything that we sell and repair. If we are contacted we will fix any problem and or repair according to our warranty procedure.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The car was returned to Mr. Surratt for repair on August 4, 2014.  Because there was no recognizable difference in the performance of the car, I took it to [redacted] where I was informed that the left front wheel bearing needed to be replaced.  [redacted] performed the necessary repairs and the problem was resolved.   I notified Mr. Surratt by telephone the same day and, at his request, provided by email, the copy of the invoice for the replacement of the wheel bearing by [redacted].  His only response was that "he couldn't understand it" and that he would "get back with me."    To this date, October 21, 2014, he has not contacted me as he promised.  His reply to the Revdex.com that he could not do anything without the defective part is appalling and indicates that he does not want to take responsibility for his work.  The part was replaced by a reputable dealership, [redacted] in [redacted], and the invoice from them was provided showing that the work was performed by professionals.  The second repair job was also performed by [redacted] because I had lost confidence in Mr. Surratt's work ethic.
Regards,
[redacted]