Reston Hospital Center

We are in receipt of your correspondence dated August 22, 2016 and also the second letter dated August 29, 2016 from [redacted] regarding the above referenced accounts with Reston Hospital Center. In that correspondence, [redacted] expresses her concern for the current balances on the accounts....

We apologize for the delay in our response. We appreciate the opportunity to review and respond to [redacted]'s concerns,In her complaint, [redacted] advises that she paid a settlement in March 2016 to the collection agency, [redacted] for each account. She has received notice from [redacted] that the payments were reversed and now she owes $537.00, [redacted] wants to know why the payments were reversed and why we waited months to advise her of this, She wants the accounts removed from her credit report,Our records indicate on account 854.15017256 that [redacted] received Emergency services on September 13, 2015. The total charges were $1,242.75. We submitted the charges to her insurance company [redacted]. They processed the claim and left the patient responsible for $372,83. The account was placed with the collection agency, [redacted], on February 19, 2016 due to no payment. [redacted] was offered a settlement for the account resolution in the amount of $223.70 paid with her [redacted] on March 7, 2016. The collection agency adjusted $149.13 off the account creating a zero balance.Our records also reflect a second Energency visit om September 15, 2016 account [redacted]. The total charges were 3,861,75. [redacted] processed this claim and left the patient responsible for $896.55. This account was placed with the collection agency [redacted], on February 21, 2016 due to no payment from the patient, [redacted] was offered a settlement from [redacted] in the amount of $537.93. She paid this amount with two payinents on [redacted] $156.30 on March 7, 2016 and then $381.63 on March 29, 2016. The collection agency adjusted the account $358.62 creating a zero balance on the account.In review of the accounts, out records reflect we received two letters from [redacted] advising of disputes for the payments made on both accounts. The reason provided was "fraudulent transaction, no cardholder authorization”. The payments were reversed on July 18, 2016. [redacted]'s [redacted] has been refunded. Should she have any further questions regarding the chargeback on her accounts, she may contact her [redacted] for further information.As a result of the chargebacks, the two accounts now have balances due. Account 854.1501.7256 has a balance of $223.70 and account [redacted] has a balance due of $537.93. As a courtesy, we have allowed the settlement to remain in place. [redacted] will need to repay her balances within 30 days of this letter. Unfortunately, we are unable to remove these accounts from her credit report as requested. Once the accounts are paid in full, they will reflect as satisfied on her credit report.Again, we apologize for the difficulty and inconvenience [redacted] may have experienced. Please do not hesitate to contact our offices at the number listed below should there be any further questions or concerns.Sincerely,Marilyn R[redacted]Customer Service Specialist Reston Hospital Center ([redacted]

Review: I received a bill from Reston Hospital in the amount of $250.00,for inpatient services rendered to my late wife on 11/21/11,on or about March 2,2013. I contacted Reston Hospital on March 5, 2013, to ask about it and question the delay. I was told that it takes [redacted] several months to process a claim. So much for our very inefficient federal government. I told them that I would investigate the matter and if I was satisfied that the amount was in fact due, I would instruct [redacted] to make 10 monthly payments of $25.00, which I did. The Reston Hospital clerk told me that she would note that in the records, which she did.

Today, March 21, 2013, I received a letter from [redacted] demanding payment of $250.00. I immediately called Reston Hospital at 5:15PM and spoke to a woman named [redacted] (who told me she was the only [redacted] there) who confirmed that the notation about me making $25.00 monthly payments was on the records and that they had in fact received a check for $25.00 on 3/20/13, but also told me that I had failed to set up a payment plan. How can I fail to do something I was not told about?

I told her that unless this matter was resolved by 9AM on March 22,2013, by me getting a letter of explanation and apology from Reston Hospital, I would get the Attorney General's Office involved, as well

as the State government agency overseeing hospitals in the Commonwealth, the Revdex.com, and ultimately a Court of law in the appropriate jurisdiction.

Please help me. I do not want my excellent credit record to be impaired in any way, shape, or form.

Thank you for your immediate attention.Desired Settlement: A letter of explanation and apology, as well as assurances that the debt collector involved has not impaired my credit standing by reporting me to the 3 credit bureaus with false, derogatory information, and if they have, to do an immediate retraction.