Reston Serenity Smiles

We would like to thank her for visiting our dental practice at Reston Serenity SmilesWe are sorry if her experience in our office was not completely satisfactoryWe appreciate her feedback and are always looking to achieve a comprehensive dental evaluation in order to assist our patients with their oral healthDuring this first comprehensive visit, all diagnostic procedures including intraoral, radiographic, and hygiene evaluations are completed by appropriate members of our dental teamThis helps us achieve our goals of helping each patient with their specific dental needsAfter contacting the office manager in the days following her office visit, the amount paid to our office was in process to be reimbursed to her and has been completed at this timeWe are always available to assist with any further questions or concerns.Thank you,Hoda K [redacted] DMDReston Serenity Smiles

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, the business in question did not attempt to send the refund back until I contacted the Revdex.comTheir message back did not address their negligence in my treatmentIn addition, their message makes me look like I made it upThat was never the caseI want the company to have a permanent record of their negligence for future customers Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, the business in question did not attempt to send the refund back until I contacted the Revdex.com. Their message back did not address their negligence in my treatment. In addition, their message makes me look like I made it up. That was never the case. I want the company to have a permanent record of their negligence for future customers. 
Regards,
[redacted]

We would like to thank her for visiting our dental practice at Reston Serenity Smiles. We are sorry if her experience in our office was not completely satisfactory. We appreciate her feedback and are always looking to achieve a comprehensive dental evaluation in order to assist our patients with...

their oral health. During this first comprehensive visit, all diagnostic procedures including intraoral, radiographic, and hygiene evaluations are completed by appropriate members of our dental team. This helps us achieve our goals of helping each patient with their specific dental needs. After contacting the office manager in the days following her office visit, the amount paid to our office was in process to be reimbursed to her and has been completed at this time. We are always available to assist with any further questions or concerns.Thank you,Hoda K[redacted] DMDReston Serenity Smiles