Restoration 1 of North Columbus

Communication was provided to the customer throughout the entire project and billing processWe filed a lien to protect our interest in the property after a questionable conversation with the customer and the fact we have days from the work being completed in the state of Ohio to file and secureThis is the process and we have only this tool to protect our bottom lineThis is unfortunately how this industry is structuredThis is a billing issueI also already updated the customer on the total and the fact we also charge for the lien which is a cost we pass on to our customersThe invoice totals are accurate

Because full work was not completed nor was contract fully signed and they proceeded, Restorationattempted to contact a collection agency and to attempt to place a lien also on property also without even waiting to days to proceed which is written on their work order (attached)They verbally told us the task and only did one half Regards, [redacted] ***

The work was completedThe customer didn't plan on paying us the remainder of our invoice, bottom lineWe deal with this at times in our businessThe comments made pertained to replacing their carpet which was not in the original quoteThey cancelled the credit card on file so we had no option but to send to a collection agency

The customer was explained pricing and all relevant information was communicated up front before starting the projectThey signed a contract and the work was completedThey decided not to pay us the other half of the money owed at the completion of the project

This is a collection issue and is in legal nowThere is a mechanics lien on the propertyThis particular customer decided to stop cooperating with us to go after insurance when they shorted our mitigation invoice for the work completed in their home

Communication was provided to the customer throughout the entire project and billing process. We filed a lien to protect our interest in the property after a questionable conversation with the customer and the fact we have 60 days from the work being completed in the state of Ohio to file and...

secure. This is the process and we have only this tool to protect our bottom line. This is unfortunately how this industry is structured. This is a billing issue. I also already updated the customer on the total and the fact we also charge for the lien which is a cost we pass on to our customers. The invoice totals are accurate.

This complaint has been resolved satisfactorily with Restoration1. Pleasenote and close. Thanks

I got an updated invoice for a different amount than is on the lien.  They did not communicate or bill me at all.  All of the communication about billing was to [redacted] and not to me.

Because full work was not...

completed nor was contract fully signed and they proceeded, Restoration1 attempted to contact a collection agency and to attempt to place a lien also on property also without  even waiting 15 to 30 days to proceed which is written on their work order (attached). They verbally told us the task and only did one half. 
Regards,
[redacted]