Restoration Hardware

Client has been contacted and financial settlement is in process

Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ Hello Mr [redacted] , I apologize we have not met your request to provide you a billing detail for the requested dates of March through June 14, I will put together a comprehensive transaction summary for transactions associated with the method of payment ending in Generally, we send the invoices directly to our customers email address for quick receiptIs this an option? Or would you prefer a hard copy via US Mail or fax? Please feel free to reach out to meI am available Monday through Friday, 7am - 3:45pm PDTat XXX-XXX-XXXX or by email at ***@restorationhardware.com I will complete the summary within business days and call you to discuss how you would like the information delivered to you Sincerly, [redacted] , [redacted] Operations Restoration Hardware Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did send an e-mail to ***@restorationhardware.com answering her question regarding the method that I would like to receive the bills (stated that E-mail them was perfectly fine) The business days passed [redacted] and I haven't received the bills, neither a phone call from RH Attached please find my contact info for RH to send the bills (Either way works for me) e-mail: [redacted] @mgsservices.com fax: XXX-XXX-XXXX mail: XXXXX [redacted] rd [redacted] XXXXX Thank you so much for attention to this matter Final Business Response / [redacted] (4000, 9, 2015/07/03) */ Hello Mr [redacted] , Thank you for providing the email address and contact phone number As of July 3, I have attached the transaction summary details per order XXXXXXX, XXXXXXX and XXXXXXX to this response Moving forward all communication will go to the email address [redacted] @mgsservices.com These are the most recent and update transaction summaries, which are itemized by amount charged to your method of payment and chronicled by date per each order If after you have reviewed these documents you still have questions, please email me at ***@restorationhardware.com and/ or call me at X-XXX-XXX-XXXX I look forward to assisting you with a resolution Sincerely, [redacted] Restoration Hardware [redacted] Operations Coordinator

Customer has been issued a credit she has requested and that will be posting back to her account in 7-business days