To whom it mat concern,After sifting through 40 some contractor's and complaining a free sidewalk out of her last contractor, to hear [redacted] tell it, we were "fortunate" enough to be chosen to restore a 3 story, brown stone Victorian that had cracked apart and had lost and eroded brown stone...
sills, header trims and block through out the front wall. We restored and re-shaped all of her lost and eroded areas and put on a finish coat that concealed all repairs and struck architectural lines to mimic the brown stone blocks that gave the front of the house an overall new appearance. [redacted] waited until we had the entire color coating on and was ready to break down the job site moving 2 doors down to her neighbor who wanted the same thing done to their house, to tell us that she thinks the color might be to light now and we should do it again and this time make it darker. I was a little frustrated that she let us put the whole thing on before mentioning she wasn't thrilled with the color , but, she was my first complaint since I started this business and has been my last because we want to do everything we can for our customers. We want them to be thrilled with the fact they called on us to let us help them with their homes. It's something they want to be proud of. So I told her, that we couldn't put a whole other coating of cement on top of a color that's in the middle of drying, because you will get uneven drying leaving light spots and dark spots to become permanent scars on the wall as the curing process advances and this is never a good idea, but apparently she was able to convince herself that she was right and I was wrong and nobody is getting paid until we do it AGAIN but what makes it even more then ridiculous is that we weren't even leaving. We were just going next door to fix her neighbor's and THAT would have given her house plenty of time to dry properly before receiving a different color coat. It was perfect, but instead, she in retrospect basically insisted that we screw her house up and now has exactly what I told her she would have, one big mess. After receiving all of her insults and lies to the Revdex.com and others claiming I had no license, which as you know if that were true it would only make it even worse for her, as well as her claims of my incompetency.... I do still feel bad for her I even told her a product she could use as a paint and she wanted me to put THAT on for her. Any further involvement my company has with [redacted] in regards to this brown stone project would be considered, in my opinion,down right abusive. As always, we wish her the best, in her quest, for the "perfect" brown stone but my advise to her is to listen to the next experienced contractor she hires to do it.Brian S[redacted] (owner)Restoration Masonry WorksPh.###-###-#### Ph.###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: The contractor's "spin" on what actually occurred is untrue. He did not do the job correctly. The building looks terrible.
Regards,
[redacted]
To whom it mat concern,After sifting through 40 some contractor's and complaining a free sidewalk out of her last contractor, to hear [redacted] tell it, we were "fortunate" enough to be chosen to restore a 3 story, brown stone Victorian that had cracked apart and had lost and eroded brown...
stone sills, header trims and block through out the front wall. We restored and re-shaped all of her lost and eroded areas and put on a finish coat that concealed all repairs and struck architectural lines to mimic the brown stone blocks that gave the front of the house an overall new appearance. [redacted] waited until we had the entire color coating on and was ready to break down the job site moving 2 doors down to her neighbor who wanted the same thing done to their house, to tell us that she thinks the color might be to light now and we should do it again and this time make it darker. I was a little frustrated that she let us put the whole thing on before mentioning she wasn't thrilled with the color , but, she was my first complaint since I started this business and has been my last because we want to do everything we can for our customers. We want them to be thrilled with the fact they called on us to let us help them with their homes. It's something they want to be proud of. So I told her, that we couldn't put a whole other coating of cement on top of a color that's in the middle of drying, because you will get uneven drying leaving light spots and dark spots to become permanent scars on the wall as the curing process advances and this is never a good idea, but apparently she was able to convince herself that she was right and I was wrong and nobody is getting paid until we do it AGAIN but what makes it even more then ridiculous is that we weren't even leaving. We were just going next door to fix her neighbor's and THAT would have given her house plenty of time to dry properly before receiving a different color coat. It was perfect, but instead, she in retrospect basically insisted that we screw her house up and now has exactly what I told her she would have, one big mess. After receiving all of her insults and lies to the Revdex.com and others claiming I had no license, which as you know if that were true it would only make it even worse for her, as well as her claims of my incompetency.... I do still feel bad for her I even told her a product she could use as a paint and she wanted me to put THAT on for her. Any further involvement my company has with [redacted] in regards to this brown stone project would be considered, in my opinion,down right abusive. As always, we wish her the best, in her quest, for the "perfect" brown stone but my advise to her is to listen to the next experienced contractor she hires to do it.Brian S[redacted] (owner)Restoration Masonry WorksPh.###-###-#### Ph.###-###-####
To whom it mat concern,After sifting through 40 some contractor's and complaining a free sidewalk out of her last contractor, to hear [redacted] tell it, we were "fortunate" enough to be chosen to restore a 3 story, brown stone Victorian that had cracked apart and had lost and eroded brown stone...
sills, header trims and block through out the front wall. We restored and re-shaped all of her lost and eroded areas and put on a finish coat that concealed all repairs and struck architectural lines to mimic the brown stone blocks that gave the front of the house an overall new appearance. [redacted] waited until we had the entire color coating on and was ready to break down the job site moving 2 doors down to her neighbor who wanted the same thing done to their house, to tell us that she thinks the color might be to light now and we should do it again and this time make it darker. I was a little frustrated that she let us put the whole thing on before mentioning she wasn't thrilled with the color , but, she was my first complaint since I started this business and has been my last because we want to do everything we can for our customers. We want them to be thrilled with the fact they called on us to let us help them with their homes. It's something they want to be proud of. So I told her, that we couldn't put a whole other coating of cement on top of a color that's in the middle of drying, because you will get uneven drying leaving light spots and dark spots to become permanent scars on the wall as the curing process advances and this is never a good idea, but apparently she was able to convince herself that she was right and I was wrong and nobody is getting paid until we do it AGAIN but what makes it even more then ridiculous is that we weren't even leaving. We were just going next door to fix her neighbor's and THAT would have given her house plenty of time to dry properly before receiving a different color coat. It was perfect, but instead, she in retrospect basically insisted that we screw her house up and now has exactly what I told her she would have, one big mess. After receiving all of her insults and lies to the Revdex.com and others claiming I had no license, which as you know if that were true it would only make it even worse for her, as well as her claims of my incompetency.... I do still feel bad for her I even told her a product she could use as a paint and she wanted me to put THAT on for her. Any further involvement my company has with [redacted] in regards to this brown stone project would be considered, in my opinion,down right abusive. As always, we wish her the best, in her quest, for the "perfect" brown stone but my advise to her is to listen to the next experienced contractor she hires to do it.Brian S[redacted] (owner)Restoration Masonry WorksPh.###-###-#### Ph.###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: The contractor's "spin" on what actually occurred is untrue. He did not do the job correctly. The building looks terrible.
Regards,
[redacted]
To whom it mat concern,After sifting through 40 some contractor's and complaining a free sidewalk out of her last contractor, to hear [redacted] tell it, we were "fortunate" enough to be chosen to restore a 3 story, brown stone Victorian that had cracked apart and had lost and eroded brown...
stone sills, header trims and block through out the front wall. We restored and re-shaped all of her lost and eroded areas and put on a finish coat that concealed all repairs and struck architectural lines to mimic the brown stone blocks that gave the front of the house an overall new appearance. [redacted] waited until we had the entire color coating on and was ready to break down the job site moving 2 doors down to her neighbor who wanted the same thing done to their house, to tell us that she thinks the color might be to light now and we should do it again and this time make it darker. I was a little frustrated that she let us put the whole thing on before mentioning she wasn't thrilled with the color , but, she was my first complaint since I started this business and has been my last because we want to do everything we can for our customers. We want them to be thrilled with the fact they called on us to let us help them with their homes. It's something they want to be proud of. So I told her, that we couldn't put a whole other coating of cement on top of a color that's in the middle of drying, because you will get uneven drying leaving light spots and dark spots to become permanent scars on the wall as the curing process advances and this is never a good idea, but apparently she was able to convince herself that she was right and I was wrong and nobody is getting paid until we do it AGAIN but what makes it even more then ridiculous is that we weren't even leaving. We were just going next door to fix her neighbor's and THAT would have given her house plenty of time to dry properly before receiving a different color coat. It was perfect, but instead, she in retrospect basically insisted that we screw her house up and now has exactly what I told her she would have, one big mess. After receiving all of her insults and lies to the Revdex.com and others claiming I had no license, which as you know if that were true it would only make it even worse for her, as well as her claims of my incompetency.... I do still feel bad for her I even told her a product she could use as a paint and she wanted me to put THAT on for her. Any further involvement my company has with [redacted] in regards to this brown stone project would be considered, in my opinion,down right abusive. As always, we wish her the best, in her quest, for the "perfect" brown stone but my advise to her is to listen to the next experienced contractor she hires to do it.Brian S[redacted] (owner)Restoration Masonry WorksPh.###-###-#### Ph.###-###-####